AC not working
This is Niranjan Bansal from Bhopal. I bought a brand new Hitachi split AC from Home shop 18 and it reached my address on time. However post installation, it was termed as Dead on arrival by technician. I called hitachi and reported the incident. calling and following up daily for two weeks, nothing was done.
Voice customer care was of no use, so I emailed Hitachi and after 6 business days I got a reply from Hitachin stating that as it is installed from outiside technician, we will not cover it under warranty.
I was shocked as I have other AC's namely Bluestar and LG and they never gave me this trouble of getting installed from outside.
I told Hitachi that I was not even aware that you guys provide installation service. They just disconnected my call.
I finally lost 36000 Rupees( two months ) salary and have a non working AC.