Hitachi

2 Reviews

Niranjan Bansal on Jun 6, 2012

AC not working

Hi,
This is Niranjan Bansal from Bhopal. I bought a brand new Hitachi split AC from Home shop 18 and it reached my address on time. However post installation, it was termed as Dead on arrival by technician. I called hitachi and reported the incident. calling and following up daily for two weeks, nothing was done.

Voice customer care was of no use, so I emailed Hitachi and after 6 business days I got a reply from Hitachin stating that as it is installed from outiside technician, we will not cover it under warranty.

I was shocked as I have other AC's namely Bluestar and LG and they never gave me this trouble of getting installed from outside.

I told Hitachi that I was not even aware that you guys provide installation service. They just disconnected my call.

I finally lost 36000 Rupees( two months ) salary and have a non working AC.

Please help

--
Regards
Niranjan Bansal
9873910293

1 Comment

Comments

May 3, 2012 by

ssbedi1979

Hitachi - Dwarka, South West Delhi, Delhi, India

Good Day,
I Gurbax kaur bought Hitachi AC on 9th June 2011 from Fairdeal Electronics.Registered mobile no 9811303903.
Dealer assured me thal I will get 3 free service in 1 st year but unfortunately nobody come then in the month of January I contacted service centre and then I got its 2 nd dry service.
Again on 12th April 2012 I requested for for 3rd service (wet) for which technician came on 25th April.
But instead of service I dont know what he did My Ac stopped working again I called hitachi service centre then on 28th April 2012 some other two technician came and took its PCB and assured me within 2 days they will repair it and fix it. But unfortunately no body came back. Again on 2nd May I called service centre and some Mr Hardik attended the call and he assurrd me by today evening this will be sorted out but again none of the technician came and fix it.
On 3rd May again I called service centre and Mr chanchal talked to me and assured me that your complaint has been Registered and complaint no will be sent go you by sms but again none of your technician came nor I got any sms.
This kind of unproffesional service by Hitachi is not expected Do let me know wheather you can fix my ac or not if not then replace my ac or give my money back.

Regards,

Satvinder