Hitachi — AC not working | |||
Hi, This is Niranjan Bansal from Bhopal. I bought a brand new Hitachi split AC from Home shop 18 and it reached my address on time. However post installation, it was termed as Dead on arrival by technician. I called hitachi and reported the incident. calling and following up daily for two weeks, nothing was done. Voice customer care was of no use, so I emailed Hitachi and after 6 business days I got a reply from Hitachin stating that as it is installed from outiside technician, we will not cover it under warranty. I was shocked as I have other AC's namely Bluestar and LG and they never gave me this trouble of getting installed from outside. I told Hitachi that I was not even aware that you guys provide installation service. They just disconnected my call. I finally lost 36000 Rupees( two months ) salary and have a non working AC. Please help -- Regards Niranjan Bansal [protected] Was this information helpful? | |||
 5 Comments | |||
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I am a serving MILITARY OFFICER.I purchased 1.5 ton window ac on 4 Jul 2012 from REFRIGERATORS & ELECTRICAL APPLIANCES, KANPUR. After one month of purchase, the AC started giving me trouble.( Model no- RAT518ESD and Machine Ser No- 120G04063). I found Customer support service most irresponsible but the dealer who sold AC to me was most cooperative and got my AC repaired immediately. Thereafter my AC went off road three to four times in quick succession but the dealer was nice and got the AC repaired quickly.
I then got posted to DRANGDHARA MILITARY STATION DISTT SURENDER NAGAR, GUJRAT. When the AC was installed here, It was not working and on switching on was showing 'E9". I got my complaint registered at[protected] on 31 Mar14 and was assured that mechanic would visit me within 48 hours. When no one visited me, I again got in touch on 4 Apr14 and was told that my complaint would be attended as soon as possible. No one has approached me thereafter.
I regret having purchased a Hitachi product at a whooping price of Rs 33000/-. I request that my complaint be attended at the earliest . Else I will have NO alternative but to approach Consumer Court for redress of my grievance.
Yours Truely,
Col Y S Rana
[protected]
[protected]
[protected]@yahoo.co.in
I then got posted to DRANGDHARA MILITARY STATION DISTT SURENDER NAGAR, GUJRAT. When the AC was installed here, It was not working and on switching on was showing 'E9". I got my complaint registered at[protected] on 31 Mar14 and was assured that mechanic would visit me within 48 hours. When no one visited me, I again got in touch on 4 Apr14 and was told that my complaint would be attended as soon as possible. No one has approached me thereafter.
I regret having purchased a Hitachi product at a whooping price of Rs 33000/-. I request that my complaint be attended at the earliest . Else I will have NO alternative but to approach Consumer Court for redress of my grievance.
Yours Truely,
Col Y S Rana
[protected]
[protected]
[protected]@yahoo.co.in
This site is good
I have complained on 21st mar14 req id is
[protected] but still date no one came or call for this issue I have called
customer care center every day but no reply from there also.
[protected] but still date no one came or call for this issue I have called
customer care center every day but no reply from there also.
Hi,
This is in respect to the Split AC model 318HUD Hitachi I have bought from Lamba electronics, K-140, Kalkaji purchased on 16th July 2014.
It is to draw your concern over the request number [protected] dated 12th August, it is now 10 days from the filing of the complaint and I have not received any positive result for the Unit even after 4-5 visits of the representatives from the Hitachi. So I would like you to kindly look into the matter as soon as possible and get this resolved.
Thanks,
Amar
[protected]
This is in respect to the Split AC model 318HUD Hitachi I have bought from Lamba electronics, K-140, Kalkaji purchased on 16th July 2014.
It is to draw your concern over the request number [protected] dated 12th August, it is now 10 days from the filing of the complaint and I have not received any positive result for the Unit even after 4-5 visits of the representatives from the Hitachi. So I would like you to kindly look into the matter as soon as possible and get this resolved.
Thanks,
Amar
[protected]
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![Hitachi Home & Life Solutions India [HHLI] Phone](/img/bn/phone.svg "Hitachi Home & Life Solutions India [HHLI] Phone"){kind=small}
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
I Gurbax kaur bought Hitachi AC on 9th June 2011 from Fairdeal Electronics.Registered mobile no [protected].
Dealer assured me thal I will get 3 free service in 1 st year but unfortunately nobody come then in the month of January I contacted service centre and then I got its 2 nd dry service.
Again on 12th April 2012 I requested for for 3rd service (wet) for which technician came on 25th April.
But instead of service I dont know what he did My Ac stopped working again I called hitachi service centre then on 28th April 2012 some other two technician came and took its PCB and assured me within 2 days they will repair it and fix it. But unfortunately no body came back. Again on 2nd May I called service centre and some Mr Hardik attended the call and he assurrd me by today evening this will be sorted out but again none of the technician came and fix it.
On 3rd May again I called service centre and Mr chanchal talked to me and assured me that your complaint has been Registered and complaint no will be sent go you by sms but again none of your technician came nor I got any sms.
This kind o[censored]nproffesional service by Hitachi is not expected Do let me know wheather you can fix my ac or not if not then replace my ac or give my money back.
Regards,
Satvinder