[Resolved]  Hitachi Air Conditioner — Non replacement / service of product under warranty

Address:

Gautam Buddha Nagar, Uttar Pradesh

We had purchased a Hitachi split air conditioner from Rhythm House on 28th March 2010 with Challan Number 5731 and invoice number 8185. From the day it was delivered and installed, it has been making loud noises while operating resulting in us not being able to sleep. The first complaint was registered with the dealer on 2nd April 2010 after which there was a service engineer who came to our house and agreed that there was a problem. He suggested that it was an issue with the stabilizer and we should replace the same which we did but it was of no use. Subsequently we called up the dealer again who put us on the area service engineer by the name of Maninder ([protected]). We spoke to him 3 time about our problem to which he finally expressed his inability to do anything and suggested that we speak to the area manager Pankaj Aggarwal ([protected]). We have been speaking to Pankaj over the last few days and also have sent him various messages about the difficulty that we are faced with but he has not even bothered to send anyone to our house to check the problem. We fail to understand as to what good a warranty is if companies like Hitachi behave like a local unscrupulous shopkeeper