[Resolved]  Hitachi Air Conditioner — Pathetic After Sales Service

Address:

Gurgaon, Haryana

Ma'am - No offense but please consider this as an Registered letter and forward this to the MD and the President of Hitachi India/Japan (if required).

With all due respect, Hitachi dealer,customer care,after sales service and technical/service engineer(s) are all fake and nothing else but bunch of liars, whose job is to lie over the phone and play with the customer emotions.

Actually Government should take strict actions against these outsiders, who come in our country and sell their products without any direct control over the after sales service.They just forget everything after getting their profits.

Not asking for more but my earnest request is to take the AC back and return all my money,so that I can buy a home product from an Indian company, which should have atleast a physical address and people who would honour their committments.

You don't need a Anna Hazarae or do you ??

The complaint/case id/Consumer Forum Complaint Number :-282466.

I hope you would understand that this is just the begining. I am a citizen of a democratic country and I am aware of my rights.I don't need your product/services.All I need is; Hitachi to pay back for all the discomfort,inconvenience and harrassment caused to customer(so called customers for Hitachi) who is sitting helplessly and watching his sick family member, who needed this AC more than anyone else, for whom the cool and fresh air is a necessity rather than a levish living style or a status symbol.

Please understand that you are dealing with HUMANS and not ANIMALS. And by the way just an fyi - for Animals too our Govt. (Govt. of India) have some law in place and I am sure you know that.

Here are the details :-

Name of the Customer :- Amit Kalra
Address of the Customer :- C-69,Kendriya Vihar,Sector-56, Gurgaon-122 002,Haryana (INDIA).
Name of the product :- Hitachi 1.5 Ton Window Air Conditioner with Remote.
Model of the product :- Quadricool TM (Twin Motor).
Sr.No. of the product :- 100E32495.
Name of the Dealer :- Electronic World, B-212, Super Mart, Part-I, DLF Phase-IV,Gurgaon.
Bill Number :- 5704
Date of Purchase :- July 11th, 2010 (Under full warantee).
Cost of AC+Stabalizer :- Rs.30,000/- (Indian Rupees).

Hope to see things moving before it's too late.

Regards
Amit Kalra
C-69,Kendriya Vihar,
Sector-56, Gurgaon-122 002.
Haryana (INDIA)
+[protected].

[protected][protected][protected][protected]
From: "[protected]@hitachi-hli.com" <[protected]@hitachi-hli.com>
To: [protected]@yahoo.com
Sent: Sat, May 7, 2011 3:06:36 PM
Subject: Re: Complain would be attended today


Dear Sir,

Thank you for writing back to us.

Sir, the call is already on field and would be attended today i.e on 7th May without fail.

Warm Regards,
Evangelina.
[protected]
Hitachi Home & Life Solutions (India) Ltd


ami kalra <[protected]@yahoo.com>
05/07/2011 02:29 PM
To [protected]@hitachi-hli.com
cc Amit Kalra <[protected]@yahoo.com>
Subject Re: Complain would be attended today







Hi Evangelina

I trust you and I still believe that "Truth prevails everywhere" and there is, may be in any/some corner of every human- being there exist goodness/soul what u call an inner concious.

Please do not break my trust/faith.

Warm Regards
Amit Kalra.

[protected].


[protected][protected][protected][protected]
From: "[protected]@hitachi-hli.com" <[protected]@hitachi-hli.com>
To: [protected]@yahoo.com
Sent: Fri, May 6, 2011 2:30:30 PM
Subject: Complain would be attended today


Dear Sir,

Thank you for writing to us with regard to the preventive maintenance service of your Window Air Conditioner.

Please accept our sincere apologies at the severe discomfort faced by you. We regret the long unresolved experience and the trouble you are undergoing in following up this matter again and again.

As per our discussion, I have already spoken to our Area Service Manager at Gurgaon and asked him to get the concern resolved on a priority basis.

If you need any further information, you can reach us at our Helpline number [protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Evangelina.
[protected]
Hitachi Home & Life Solutions (India) Ltd

ami kalra <[protected]@yahoo.com>
05/04/2011 05:25 PM

To [protected]@hitachi-hli.com
cc Amit Kalra <[protected]@yahoo.com>
Subject Re:[protected]Unattended









Hello Sir/Ma'am

Your Customer Service is pathetic and after Sales Services is even WORST.Someone
in my family is unwell, So I called Last week for which I didn't get any SR
number coz the lady (named Hema/Rekha - I don't remember the name) told me that
I will get an sms regarding the same on my mobile viz[protected].I waited and
called again on Saturday and the guy appologized and told me that the lady who
attended my previous call, might have faced a system error due to which there
has been no SR/complaint that has been created or assigned.

So he created a new one for me viz [protected] and told me that it would be
attended by Sunday i.e 05/01/2011 evening.I am waiting since then for your
service engineer.I am calling your Service Center atleast twice a day at
[protected] but not able to reach anywhere.Niether they connect the call to a
Supervisor ( coz throughout the day your SUP is on lunch or in a meeting) nor
does the SUP has the courtsey to call the customer back despite of the promises
made by the call center representatives.

It is less than 1 year that I bought this AC and Since April,2011, I am waiting
for the Service of my AC.Don't know from last 4 days where is the guy stuck ? Is
he coming from Japan or the Service Engineers are from India ?

I think I wil have to approach consumer court coz you guys are not giving me
any other options.You are a slurr on the name of HITACHI - is all I can say.

Really a sorry state of affairs is all I can say at this time and If
you kept working the same way (with this great attitude) I can assure you one
thing for sure that your plant would definitely vanish from Gurgaon (atleast) if
not from India.: -))

Cheers and You guys really Rock !!

Amit Kalra.