Hitachi Air Conditioner — Harassment for 6 hrs and not able to provide required product

Address:

Haryana

Sir,
I have approached M/s Bansal's Electrovision Pvt Ltd 1/3, A-Block, Sanjay Gram, Opp HDFC Bank, Sec-14, Old Delhi Road, Gurgaon-122001 (Phone No.[protected], [protected], [protected]) on 31.03.2013 at 1230 hrs and requested about the availability of Hitachi Summer TM RAT518HTD 1.5 Ton (5 star) window air conditioner. The representative of above said store (LG showroom) assured me to provide the same and provided the rate of the said AC as Rs. 36000/- with stabilizer (automatic). I intend to purchase the same on EMI and paid Rs. 12,000/- as down payment of the said AC and all my necessary documents has been received by them and done finance from Bajaj Finance. I remained in waiting to receive the said product from their Godown but after waiting more than 3 hrs, they have provided me wrong product i.e. Hitachi summer QC RAV518HTD instead of summer TM RAT518HTD for which I have paid the amount. The representative of said dealer has opened the cartoon of the said product and on verification of the same, he told to the incharge of godown that why the wrong product supplied.

Again, on his request, he asked the incharge of godown to sent the another product for which I have requested. I was still in wait with my colleagues for next two hrs. Thereafter, at about 1930 hrs, again a wrong product has been supplied by the godown keeper of the said retailer which was Summer TM RAT518 HSD instead of Summer TM RAT518HTD. Lastly, the retailer has refused me to provide the required product after wasting my whole day time i.e. more than wait of 7 hrs and that day was very important as old rates of the AC were applicable till 31.03.2013. Thereafter the price of the AC has been increased manifold.

After such type of malpractice by the retailer, I was returned to my home without receipt of the product. In this connection, it is requested to verify the matter from the bill book of the said retailer i.e. Bansal Electrovision Pvt Ltd, A Block Sanjay Gram, Sec-14 Gurgaon vide Bill No. 19955 dtd 31.03.2013 which has been cancelled by them. The said retailer is a very much fraud person and harassing the persons who are purchasing any product from their shop. It may be verified from their bill book as many customers has not provided the required product and lastly the customers have cancelled to purchase the product frm their shop.

You are requested that Bajaj finance company has done my finance for remaining amount i.e. Rs. 24000 for the said product vide application No. SF9038572 may be cancelled and a penalty may be imposed on the retailer to harass a subordinate officer of NSG ans also requested to cancel the licence for selling such type of product by them.

I shall be very thankful for this act of kindness please.

Thanks
S K Yadav, Asstt Comdr
NSG, Manesar.