[Resolved]  Hitachi Air Conditioner — With in three month of purchasing it was faulty for 1 month

Address:

Meerut, Uttar Pradesh

The full complaint status is in the following mail content.Which is pasted below.Still AC is not working normal the fins motor is also not working normal.Please do the needful for changing the piece as it si having proble in each & every part .The other details are in trailing material

( Today your service engineer came for repairing he changed the motor ,AC statrt cooling & now it is under observation .Still fins of both side are not moving which I mentioned in the FSR.Now please suggest me what type of AC it is this with in three month one month this AC was unserviceable & only two month we could get the AC for our use please do the needful or change this module .What is use of this AC.The copy of FSR is also attached for your reference.

Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: [protected]@hitachi-hli.com [mailto:[protected]@hitachi-hli.com]
Sent: Thursday, July 14, 2011 11:03 AM
To: [protected]@zephyr.co.in
Subject: Fw: Regarding poor services provided by Hitachi team


Dear Sir,

Thank you for writing to us with regard to the Remote Problem of your Air conditioner.

As per our discussion over the phone today, we understand that you have purchased this machine in the month of March and post that you have been facing problem in the air conditioner. Also, on 6th July there was problem in the remote for which you have registered a complain by contacting us on our Helpline Number through complain number [protected] and our Service Team has attended to your request and taken the motor along with them and post that they have not come back. Sir we apologize for the delay in getting this done.

As per our discussion, I have already spoken to our Area Service Manager at Ghaziabad and asked him to get the concern resolved on a priority basis.

If you need any further information, you can reach us at our Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Evangelina.
[protected]
Hitachi Home & Life Solutions (India) Ltd
----- Forwarded by customer care/common/kadi/hhli on 07/14/2011 10:40 AM -----
"Lalit Kapoor" <[protected]@zephyr.co.in>
07/13/2011 07:37 PM To <[protected]@hitachi-hli.com>

cc <[protected]@hitachi-hli.com>

Subject FW: Regarding poor services provided by Hitachi team






Dear ,
We have made a complaint for our Air condition. which was purchased on 29 Mar11.This became faulty twice within this period
The first complaint was also attended by your service centre in 20 days in second complaint also they came on 9jul11.They took the motor&
Pcb from our AC .I got assurance from them that this complaint will be closed within two days. Today also nobody came & when we confirmed
from service centre. The service centre team is misbehaving .This type of treatment we are getting please do the needful for changing this peace
We are fed up by purchasing this .Now we are going to make complaint in consumer forum for the resolution of this issue .Service of your team is very poor
Revert back on this mail & give the solution otherwise I will make a complaint in consumer forum. The photos of AC are also attached here
Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Wednesday, July 06, 2011 4:33 PM
To: '[protected]@hitachi-hli.com'
Cc: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Dear ,
Again my AC has become faulty .I have made complaint but till now no body has come .
I purchased the AC in the month of March2011.It became faulty twice & the service is so poor
That every time it takes more then 20 days for repairing .Please suggest me what to do.
The dealer don’t give any support .He says that he don’t have service centre of Hitachi .So
he will not send any body for repairing .So please suggest me what to do .Why I should recommend
this AC to others .Please do the needful
Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Sunday, May 22, 2011 5:28 PM
To: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Please look the trailing mail

From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Sunday, May 22, 2011 5:27 PM
To: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Dear,
I am feeling sorry to purchase Hitachi Airconditioner.My complaint can be seen in trailing mail.
I am pursuing regularly for complaint but till now I am waiting for service engineer .I purchased
Hitachi due to its reputation, but now I feel this was my mistake Now I will not allow any one for the
Purchase of Hitachi.I was planning to purchase one more AC but now I will not purchase second AC
OF HITACHI. Please let me know the fixed date for the resolving my complaint Daily I am getting
assurance from customer care. But that fake assurance could not solve my problem.
Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Wednesday, May 18, 2011 2:41 PM
To: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Dear ,
What type of services you are providing .I made a complaint on 13 may11.But every day you customer care giving me assurance but till
Now I am waiting for your service engineer. I purchased hitachi one month before .& your services are very poor .Now please suggest
Me the option .should I go to consumer forum for this .I was told that this complaint will be closed with in four days.Please do the needful urgently

Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Tuesday, May 17, 2011 2:08 PM
To: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Dear Customer care,
Please look into the trailing mail.Still I am waiting for service engineer for resolving my problem.
I purchased Hitachi f

From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Saturday, May 14, 2011 8:49 AM
To: '[protected]@hitachi-hli.com'
Subject:

Dear Customer care,
Yesterday I made a complaint regarding my Hitachi Split conditioner .My complaint no. is [protected] .which was done on 13may11.
But till now nobody came .Now some other problem also occurring in this .please do the needful urgently .My address is as follows
Lalit Kapoor
BI-04 Ansal Coloney
Survodaya Vihar Shastri Nagar
Meerut
U.P

Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]