[Resolved]  Hitachi / Air Conditioners — NO CUSTOMER SUPPORT AFTER SALES

Address:

Jhajjar, Haryana

Dear Customer Care Executive,

This is to bring to your kind attention that I had purchased a HITACHI brand new window Air Conditioning unit 1.5 tonnes from MS. V.K Gupta & sons, bahadurgarh on 30th April 2011.

After 3 months of working the A/C came up with some defects, and I lodged initial complaint on 5th August 2011 number [protected] and i was assured that within 2-3 days the problem will be rectified but no one showed up to it.

There after i filed another complaint on 23rd august 2011 number[protected], and again I was assured with the same promise, but again no one showed up.

I has been more than one month since the initial complaint and no action has been taken, when I approached the dealer Ms. Vijay Gupta & Sons from where i purchased the unit, they simply said that after the product sale they are not responsible and we can go and get the service done from any outsider.

This is a breach of customer rights, I Seriously remind you that this is one of the worst customer after sales services i had ever came across in my life.

So, I request to to get me out of this problem else I will proceed to consumer court and the press media for this under section 420 for public cheating with bad standard products.

Regards,

VISHAL SHOKEEN
+91-[protected]

H.NO. 415 SECTOR-6, BAHADURGARH,
Distt. Jhajjar, Haryana-124507