[Resolved]  Hitachi — WARRANTY COMPLAINT

i have purchached split air conditioner on dated[protected] from manoranjan, kota, rajasthan. i have been log the complaint that my AC not working since[protected].service man came and checked it and found pcb faulty, till date pcb not replaced with new one.
service is so poor, i have also logged complaint through web supporting service on dated[protected]. what should i do?
pls do needfull.

i had purchased hitachi airconditioner one split & other window in the month of may 2011.after instllation no one came for service.afte working one month properly i got problem in split, their swing mode is not working .i had complained 10 timesby phone[protected] in customer care .i did not get any responce from company side.i felt very bad.this definately get affect company reputation.
please do needful regarding this.
akhilesh rastogi
[protected], [protected]

Hitachi — change the emi date

I have got a SMS with log in details to view my loan ac.and when i saw my loan details,I saw that my EMI starting date is from 5/7/2011 and the ending date is till 5/6/2012 instead of 5/2/2012.As i have paid the down payment of RS-10,000/- and 8*2500. So please do the correction and change the ending date that is 5/2/2012.
And for any extra information please contact to me by no. [protected]
My loan account no. is 4050CD00160340
FROM-BHARAT.P.RATHOD.

Hitachi — Return Of Warranty Issue

i purchased hitachi harddisk which is having 3 years of warranty now it is in warranty due to some prob. of hdd i submit it to company on 23nov 2011 now RMA 36693314 nd i cant get my hdd return upto now my exams are there so i cant wait for my hdd long nd dey people told us dat dey r facing prob. in india nd hcl nd hitachi isssue so dey cant give me hdd back in 2 weeks so what can i do????

the most ill mannered people ... n irresposible !!

Have you got your issue resolved. Plz help me. I also faced the same kind of issues.

I bought Hitache ACE on 27 Apr 2012. Installation itself they did it on 30 Apr 2012. Still the water pipe is not fixed correctly. I raised request for this - [protected].
They used to say 48 hours we will resolve this issue. But no action is taken at all. Very very poor service.. :(. They are harrasing more. Is there a way to suite a case against them for not responding?

Hitachi — Ac compressor not working

I have one AC from last four years.Now i am facing compressor problem(not working and giving noise from inside) .This is the second time when i am facing the same problem in four years time.My AC is in warranty period. i have purchased it on 9-6-2008 from deepak electronics,kanpur.

pl look into the matter.

My number is [protected]
name-sunny chhibber

I have purchased a new HITACHI WINDOW A.C 1.5 TON ( RAW-318KSDP) from SARGAM ELECTRONICS (Paschim Vihar) New Delhi on cash payment on 19 JUNE 2012, on the same day it was not working complaint lodged ( [protected]).

ON 21 june the technician came and declared it FAULTY and sent an advice for REPLACEMENT since then despite of various COMPLAINTS and CALLING over to more than 10 staff but nobody was taking any serious action and bothered to solve our problem.

This kind of INDIFFERENT ATTITUTE is not expected from such a REPUTED COMPANY.
even after 15 days of constantly being HARRASED and spending night at 45 degrees in such a hot climate of delhi we didi not receive any help from the company.

ULTIMATLY WE HAD TO SWITCH OVER TO VOLTAS.
a HUMBLE ADVICE TO EVERYONE PLEASE DONT BUY HITACHI A.C AND SAVE YOURSELF FROM SUFFERING...

Dear Mr. Iizuka,

I am shocked and pained that inspite of my mail dated April 17, 2012 ( over 78 days my problems remain unresolved, ) I am writing this mail to you at 2.17 IST because I and my family cannot sleep, as the airconditioners supplied by you do not function, I am on my part marking a copy of this mail to all media so that their readers cannot be made fools of by buying your products, even more surprising is that no one from your so called esteemed organisation has even bothered to get in touch with a customer who is as pained as I am,

While I write this email, my family is sleeping on the terrace and I intend sleeping in car with the air con on

Warm regards,

Sanjeev Rattan
HHP: +91 [protected]
[protected]@shielcomm.com


From: Sanjeev Rattan [mailto:[protected]@shielcomm.com]
Sent: Tuesday, April 17, 2012 1:34 PM
To: '[protected]@hitachi-hli.com'
Cc: 'Rajeev Chauhan'; 'Sanjeev Rattan'
Subject: Disillusioned with Hitachi Products & Services

Transcript of the Letter written in Agony to the Chairman of Hitachi Home & Life Solutions (India) Ltd




April 17, 2012

Mr.Shinichi Iizuka,
Chairman,
Hitachi Home & Life Solutions (India) Ltd
Abhijeet,
9th Floor, Mithakhali Six Road
Ahmedabad 380 006


Dear Sir,

Disillusioned with Hitachi Products & Services

We bought 9 Logicool Brand 1.5 TR Split Air Conditioners directly from your esteemed company.

The Purchase details of the Air conditioners are as follows :


Sr.No. Invoice No. Date Qty Serial No.
1 73 13.04.2011 1 [protected]
2 1076 23.06.2011 5 110E03151
110E03032
110E07744
110E07756
110E03147
3 1209 12.07.2011 1 110D17749
4 1761 03.11.2011 2 110L05930
110L07873




These machines were installed in the new residence of the undersigned who is a director of the company.


As the residence was in the various phases of construction over last year, the Air conditioners were installed in phases hence, you find multiple purchase dates of the same. While I write this letter 2 Units are yet to be installed.


The Machines have been put to use now with the onset of summers in Agra, since the last fortnight or so and have a plethora of problems, some landed up with broken fans, blown up circuits, and most importantly very poor and erratic cooling by all of them. One Unit has been removed for Refrigerant Leakage and in the middle of our living room are two protruding pipes from the wall, a Hitachi piece de art!!!


With the ambient temperature still hovering around 35 ⁰ C the machines have already buckled up. Their Grille temperatures are varying from 11⁰ C to 21 ⁰ C!! I shudder at the thought when Agra clocks 48⁰ C ~ 50⁰ C.


Your local team at Agra have really not been able address the problems.


You will kindly appreciate that these Air Conditioners are installed at a residence and technicians walking in and out of a home perpetually is causing a lot of stress and agony to the entire family, moreover, there are issues where the technicians while working have ruined newly painted walls of a house which I am sure you will again appreciate is a major grey area for the lady of the house. These machines which were bought for the comfort of a family are actually causing a lot of hardship to them and I have been repeatedly asked time and again by them to replace them with another brand notwithstanding the losses which will be incurred in the process.



I am writing this letter of agony to the highest level in a hope that my problems will be redressed at the earliest.

Thanking you,


Yours faithfully
For Shiel Ventures,
( A Unit of Agra Communications (P) Ltd)



SANJEEV RATTAN
Director
Email : [protected]@shielcomm.com
HHP : +91 [protected]

Hitachi — no response to lodged complaint

Bought a new split ac from hitachi its not working properly I lodged a complaint on 9th of july the compalint number given is [protected] but till date no attendant had came to resolve the problem. Please help me

My contact number is[protected]

Hitachi — part

I purchased HITACHI AC ..it worked fine for 1 months after that it DIED...no COOLING...nothing..I complaint in HITACHI customer care..No response..area service manager is not responding....
complaint no. - [protected]
date of complaint-- 4/jul/2012.

Hitachi — service is horrible.

Service is horrible. Requested for Servicing for a new unit after 1 year then technician came and broke the swinging blade. then complained again then another technician came and broke the swinging blade and local service manager says it is not their problem. Looks like customers are mad call for servicing and break the appliance.

very very poor service....

Hitachi — HITACHI SPLIT AC NOT WORKING AFTER 15 months

I Purchased 2 Hitachi ACs (1 Split & 1 Window) on 30 March 2012. Within 15 months, the Split AC is not working. Hitachi service engineers advise to replace the motor at my cost. Within 15 months how it can happen? Was it a used machine inside? Should be replaced immediately.

Hitachi — Horrible experience

Horrible experience. Had my TV 3wks. and it just died. Had to go through hell to get Hitachi to even get me an in home service even though i have a warranty that says i get in home service. Then i was told it would take 3 wks just to get the part. i have been without my brand new $800.00 tv for over a month now.