Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Cp - X417 — poor warranty support

balakrishnagopal

from Bengaluru, Karnataka

Address:

Karnataka

We have purchased Hitachi projector CP-X417 on 09/04/2010 Inv no. 11079 from Megatronics Mysore, now we are facing VGA display problem in the projector.

Complaint logged on to local service center & complaint no 14008 dated 14/02/11 and the projector has been delivered to service center on 17/02/11 ( because of service engineer not visited to our place ), till now the complaint is not yet solved.

Also sent an email to [protected]@hitachi.co.in but no response.

I think no one in hitachi cares for indian customers.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

GShap

from Nagercoil, Tamil Nadu

Very bad consumer and warranty support, they wanted to charge me 15000 RS for a new power supply on a 30, 000 RS projector. Absurd. What make it more absurd is that they claim part cost is not covered. Absolutely unhelpful and worthless warranty. Do not but products from this company. Avoid at all cost.

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jan 11, 2020

Verified Support

Dear Customer (GShap),

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jan 20, 2020

Verified Support

Dear Customer (GShap),

We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi