[Resolved]  Hitachi — Faulty AC with no cooling for 3rd year in a row & rude service personnel

Address:

South West Delhi, Delhi

This is the third year in a row that we have not been able to use our HITACHI AC in summers due to 'non-cooling'.

We feel we have been palmed off a faulty piece as we :

1. Bought it in April but finally installed in July 2010 due to faulty indoor PCB - call no 0495 - Motor & Indoor PCB of a brand new AC had to be changed

2. Outdoor PCB had to be replaced in May 2011 (the fault was rectified by their engineer on 20/05/2011 for complaint no [protected])

3. The AC doesn't work again this year

We have no energy to now follow up on this AC anymore. We are sincerely tired and end up having fights because I had suggested to my husband that we buy this particular expensive product (INR 53,700/- including stabilizer).

Could they replace it with a simpler model or give us at least half the refund so that we can buy a decent low budget AC which will help us tide through Delhi summers.

Please Hitachi return my money or give me another AC!!!!!

(and yes they do have rogue service people who had the audacity to say "let's talk if you want to pay Rs. 20,000/- for the repairs else I have other things to do" for an AC which was under warranty last year. They are rude and not helpful at all. We were told to first deposit INR 20,000/-, call up the customer care and then they would repair it on intimation from the call center.

Why were we supposed to pay almost INR 73,800/- for a new AC that we can’t even use???)

Here are all the details in an year-wise format-

2010

Date of Purchase 19/April/2010
Date of Installation 06/July/2010 (as on Warranty card)
Date of repair 16/July/2010 (faulty indoor PCB & motor took 10 days to repair after installation. The summers had passed by then)
AC Model HITACHI SAC 1.5T RAC018EQD
Machine Sr. No. 100C31598
Compressor no (A) [protected]
Compressor no (B) SE100C15349
Invoice No RKV – 00598
Supplier ref- 54035
Cost (AC + Stabilizer) INR 53,700/-
No. Of Warranty NIL
routine servicings
Customer Name P Ghana

2011

Our Complaint no [protected]
Complaint Date 02/May/2011 to 13/May/2011 (almost 15 calls)
Servicing Engineer visited 11/May 2011 (Mr. Arun from Okhla, New Delhi)
Outdoor PCB changed 20/May/2011

2012

AC does not cool
Unable to get through to any of their Complaint phone numbers[protected] or toll free [protected]