[Resolved]  Hitachi — Have supplied Wall Fans saying that they are Airconditioners

Address:

Agra, Uttar Pradesh

Dear Mr. Iizuka

Amazed at the services of Hitachi, my complaints seem to be landing on deaf ears, more than a year has passed, the machines are now out of warranty, while the irony of the fact is that one air con is yet to be installed, however, the air conditioners refuse to run, on contacting the local service manager one is directed to the call centre which inturn says that it is over loaded and you need to register your complaint online, technology this time seems to be working in favour of the manufactures instead of the customer. Who has done everything under the sun in the last 15 months to get his problems resolved,

Warm regards,

Sanjeev Rattan
HHP: +91 [protected]
[protected]@shielcomm.com


From: Sanjeev Rattan [mailto:[protected]@shielcomm.com]
Sent: Wednesday, July 04, 2012 2:33 AM
To: 'service.bi.[protected]@hitachi.com'
Subject: Poorest product quality Hitachi India

Dear Mr. Iizuka,

I am shocked and pained that inspite of my mail dated April 17, 2012 ( over 78 days my problems remain unresolved,) I am writing this mail to you at 2.17 IST because I and my family cannot sleep , as the airconditioners supplied by you do not function, I am on my part marking a copy of this mail to all media so that their readers cannot be made fools of by buying your products, even more surprising is that no one from your so called esteemed organisation has even bothered to get in touch with a customer who is as pained as I am,

While I write this email, my family is sleeping on the terrace and I intend sleeping in car with the air con on

Warm regards,

Sanjeev Rattan
HHP: +91 [protected]
[protected]@shielcomm.com


From: Sanjeev Rattan [mailto:[protected]@shielcomm.com]
Sent: Tuesday, April 17, 2012 1:34 PM
To: '[protected]@hitachi-hli.com'
Cc: 'Rajeev Chauhan'; 'Sanjeev Rattan'
Subject: Disillusioned with Hitachi Products & Services

Transcript of the Letter written in Agony to the Chairman of Hitachi Home & Life Solutions (India) Ltd




April 17, 2012

Mr.Shinichi Iizuka,
Chairman,
Hitachi Home & Life Solutions (India) Ltd
Abhijeet,
9th Floor, Mithakhali Six Road
Ahmedabad 380 006


Dear Sir,

Disillusioned with Hitachi Products & Services

We bought 9 Logicool Brand 1.5 TR Split Air Conditioners directly from your esteemed company.

The Purchase details of the Air conditioners are as follows :


Sr.No. Invoice No. Date Qty Serial No.
1 73 13.04.2011 1 [protected]
2 1076 23.06.2011 5 110E03151
110E03032
110E07744
110E07756
110E03147
3 1209 12.07.2011 1 110D17749
4 1761 03.11.2011 2 110L05930
110L07873




These machines were installed in the new residence of the undersigned who is a director of the company.


As the residence was in the various phases of construction over last year, the Air conditioners were installed in phases hence, you find multiple purchase dates of the same. While I write this letter 2 Units are yet to be installed.


The Machines have been put to use now with the onset of summers in Agra, since the last fortnight or so and have a plethora of problems, some landed up with broken fans, blown up circuits, and most importantly very poor and erratic cooling by all of them. One Unit has been removed for Refrigerant Leakage and in the middle of our living room are two protruding pipes from the wall, a Hitachi piece de art!!!


With the ambient temperature still hovering around 35 ⁰ C the machines have already buckled up. Their Grille temperatures are varying from 11⁰ C to 21 ⁰ C!! I shudder at the thought when Agra clocks 48⁰ C ~ 50⁰ C.


Your local team at Agra have really not been able address the problems.


You will kindly appreciate that these Air Conditioners are installed at a residence and technicians walking in and out of a home perpetually is causing a lot of stress and agony to the entire family, moreover, there are issues where the technicians while working have ruined newly painted walls of a house which I am sure you will again appreciate is a major grey area for the lady of the house. These machines which were bought for the comfort of a family are actually causing a lot of hardship to them and I have been repeatedly asked time and again by them to replace them with another brand notwithstanding the losses which will be incurred in the process.



I am writing this letter of agony to the highest level in a hope that my problems will be redressed at the earliest.

Thanking you,


Yours faithfully
For Shiel Ventures,
( A Unit of Agra Communications (P) Ltd)



SANJEEV RATTAN
Director
Email : [protected]@shielcomm.com
HHP : +91 [protected]


Warm regards,

Sanjeev Rattan
HHP: +91 [protected]
[protected]@shielcomm.com