[Resolved] Hitachi India — Worst possible after sales service - Hitachi : Air Dale Enterprises, 45A Khan Market, New Delhi. | |
Hi, We (a group of families) bought a couple of hitachi window AC s last year (March 2007) from Air Dale Enterprises, 45A Khan Market, New Delhi. And till date we haven't received any service from Hitachi and/or Air Dale even after repeated request over past 6 months or so. We have been contacting Mr. Rajan Arora – [protected] and now he has stopped responding to the calls. Is this the kind of customer service Hitachi believes in ? Does anyone has any idea what do we need to do to get service from Hitachi. Do we need to take a legal route (Consumer court). Thanks Bhuvan Gupta Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
83 Comments | |
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Bought from janak puri
My RAT 518 HUD is dead sice Saturday Evening.
It was not turning on even though the Voltage Stablizer was giving the desired output.
Yesterday sunday i raised the complaint with docket number [protected].
I requested the dealer to get this done on sunday itself but he said HOTACHI dont WOrk on SUndays.
Today in Morning a person calls me and ask me what the problem.
I said its dead and I dont know More apart from this.
I adviced him to come after 3.15 pm and you will find the person at home.
he came and checked and said that swing motor is spoiled and thus will be changed and asked me about the bill.
Bills were not been traced but we requested him to do the wet service as the entire cooling coil seems to be choked as there is a continuous message of dirty filter displayed on the Panel in front of ac.
He showed us tantrums and said that one problem will be entertained at one time.
next time he will only come to replace the motor
and after that you can again rasie a complaint against the service.
One question my wife is alone with a four year old jkid how will she go o market to get the photocopy of the bill for their reference.
it is utterly disgusting attitude of your service personals
now the problem still persists.
I THING I AM A BLOODY FOOL WHO SPEND 38200 INDIAN RUPEES FOR A WINDOW AC AND WITH POOREST OF THE SERVICE POORER THAN LG, SAMSUNG WHIRLPOOL.
YOU HAVE A TRACK OF EACH AND EVERY PRODUCT WHICH IS BEING PURCHASED FORM THE AUTHORIZED DEALERS THEN WHY THIS SHEER HARRASSMENT FOR THE CUSTOMERS.