Hitachi India — Split AIRCON

Address:

Haryana

Our split AIRCON has been leaking since June 2013. The company has NOT resolved it , even though it was in warranty. Additionally , their technician Mr Dalip who visited damaged another addiional AIRCON while trying to check something. The supervisor Mr Kuldeep at Gurgaon or Anil Nagar do not respond to our messages. We have been writing and calling to follow up to their Gurgaon, Delhi and Ahemdabad centres. Mr Dharam at Delhi office offered assurance but nothing was done. The problem continues to re occur. Mr Binay fom Ahemdabad sent an email confirming the company would replace damaged unit ,but nothing has happened.
Each visit ( atleast 10 ) they assure us that they will replace the unit if problem re occurs but again nothing happens. We have been unable to use the unit. Have spent time , money , energies following up with all , at their office without any luck.
Each time I am told this is last check before it is replaced. How can 10 visits not be enough to understand a problem , obviously they DO NOT CARE . There is a list of log numbers going to earliest date, . latest is [protected]