Hitachi — Replacement of defective HItachi AC

Address:

West Delhi, Delhi

We purchased a Hitachi Window 1.5T Q .Cool Summer Plus-RAV518ERD from Kapila Electronics Janak Puri,New Delhi on 10-Sep-2011 with invoice no. : 6513, The AC on 2nd June 2012 developed a snag and did not start up. A complaint regarding it was made on 3rd June 2012 (Complaint No[protected]) the complaint was diagnosed to DC Motor Failure. It took around 2 weeks for the problem to be sorted out and part was replaced.


After sometime problem again started appearing and AC started turning itself off/on and after that it stopped working in the month of September the complaint was made on 22nd September with complaint no.:[protected]. On Investigation by the company it was pointed out that component (DC Motor, changed by Complain no.: [protected]) which was replaced earlier is faulty. As the same component is faulty it should be replaced on no charge basis but it was denied by local service agent saying warranty is not there.


Then AC was not required because of the coming winter. Now we need the AC working again. We have made a complaint on 15 Apr.2013 with complaint no. [protected], In view of above we request you to get the complaint attended on no charge basis.