[Resolved] Hitachi Summer Tm — Not working | |||
Hi, This is in regards to issues I have been facing since last two days. In April I purchased the best 2 ton available and since then I was not using it because it was installed through Hitachi in my living hall. On Monday I first used it as my guest came ands to my surprise the unit was as good as not working. I logged a complaint in evening and I was told that your issue will be resolved in 48hrs.I told that if it can be treated as priority request as I have my guests and would be here for a week. The rep said they would get it rectified soon Since then I have been making multiple calls and every time the folks said that we have marked the request as urgent and I will get a call. From first day I have been asking them if they can give me number for local center from where technician would come so that I can follow-up and every time they said they don’t have it. Today morning when I again called the agent I spoke was Karan ashani who said the same thing. Post multiple calls in evening I again got this guy who then said I to take number of local center and if I can follow-up. Then I asked that why w as it not shared with me at first time , I later asked if I can speak to his supervisor for which he denied saying that there are none and asked me to redial and press 2 where I would get supervisor. When I did this the person told that all supervisors leave at 6 and there are none. This is worst customer service I ever faced and when I needed the best support I did not get. I trusted this brand considering best customer service to which iam getting worst. It’s been two night and now three that there is NO FOLLOWUP and my guests are staying even I buying the best AC.I would not recommend this brand to anyone neither would buy any products and if possible please take the unit back and refund me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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