Hitachi Window AC — No Response from Customer Care

Address:New Delhi, Delhi

I have purchased two units of window AC in the year 2007 and 2008 respectively. Initially, I was impressed with the performance of the ACs. But since last year, I am forced to consider that I have really made a mistake to get associated with Hitachi Company. Last year, the AC bought in 2007 had gas leakage problem and it could be sorted out by the company service centre in almost 15 days, that too after lot of phone calls and reminders. The customer is being treated as if the work is done free of cost and he (customer) is of no value for the company and he is begging for something.
This year, the second AC got the similar problem. This time again, the exercise of making phone calls and reminders started and after lot of hassles, the AC was serviced on 26.04.12 by the local service centre ‘Jaina Services, 6926/131, second floor, Jaipuria Mill, Sabzi Mandi, Ghanta Ghar, Delhi-07’ vide complaint no. [protected]. It charged 2400 for the same and that too, after having broken the front panel lock and without owing responsibility for the same. On 31.05.12 again, there was reduction in gas pressure in the AC and the cooling system of AC failed. I contacted the Jaina Services since they had repaired earlier and I had been verbally told that there is warranty of 3 months for gas filling. But it (Jaina Services) told me that it had been delisted from the Hitachi Company (although the information had not been verified by the Hitachi Customer Care Centre).
On 02.06.12, I lodged a complaint with the Hitachi vide no. [protected]. Finding no response from the company, I called back the customer care on 03.06.12 and informed about my emergency that my father inter-alia suffering from several ailments has been prescribed complete bed rest and due to scorching heat, he is feeling restless. But to my surprise, no action was taken thereafter too. Hence, I had to get the AC repaired by local mechanic on 06.06.12 by paying Rs. 2000. Moreover, till date, no technician has contacted me. If this is the true meaning of your motto ‘We handle our customers with care', then I salute you.
Now, the first AC 0f 2007 has short circuit in the front panel and it has stopped working. What should I do? Whether I should stop calling customer care?

(Rishu Gupta)
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hitachi Home & Life Solutions India [HHLI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    1529
    Pending
    0
    Resolved
    927
    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
    View all Hitachi Home & Life Solutions India [HHLI] contact information