[Resolved]  Hll PureIT Water Filter — Poor Service of HLL Pureit Battery Kit

Dear Sir/Madam,

I Purchased HLL Water purifier in the month of dec. 2008 & now I placed order for its GTB kit on dated 18/8/2009 . As per HLL Call center executive kit replaced with in 3 days but nobody get in touch with me & then again I call at Call center for HLL Person visit then executive confirmed me HLL technician visited at my premises with in 24 hour but nobody visited . Now I today again call at call center for visit but again executive Anshul ask me to wait for next 24 Hours.

My Details is as follows :

CUSTOMER ID [protected]

[protected]

ORDER S09/CDG[protected]

Product purchased on my brother name Mr. Rajiv Verma, Contact No. [protected]

Dear Sir/Madam,

I Purchased HLL Water purifier in the month of dec. 2008 & now I placed order for its Battery kit on dated 18/8/2009 . As per HLL Call center executive kit replaced with in 3 days but nobody get in touch with me & then again I call at Call center for HLL Person visit then executive confirmed me HLL technician visited at my premises with in 24 hour but nobody visited . Now I today again call at call center for visit but again executive Anshul ask me to wait for next 24 Hours.

My Details is as follows :

CUSTOMER ID [protected]

[protected]

ORDER S09/CDG[protected]

Product purchased on my brother name Mr. Rajiv Verma, Contact No. [protected]

Same Problem I faced last time in the month of May 09 . First delay in visit from HLL Team & then Battery kit again shows RED Error on purifier after some days & after that we didn`t used Purifier at our end

Hope for fast response ….

HLL — HIGHLY POOR SERVICE WITH FALSE COMMITMENT

Dear sir,

My self HASSAN AMIR SHAIFI based at Ranchi,Jharkhand.This is to bring to your notice that in the last week of june BATTERY KIT of my PUREIT filter was replaced price worth rs 365/-.Just after one month the kit stopped working and when i asked the service person of HLL mr manik he told that you will have to pay once again for the battery kit.When it was asked how its possible that the kit will stop working in just one month he replied in a very crude manner.There marketing is aggressive but service part is highly poor.Now i sincerely request you to look into the concern and do the needfull.For the same i will be immensely gratified.

HASSAN AMIR
[protected]

Puritt must be the worst product available in the market. And hand in hand is your customer service. When you do not have the capability to run a business, why do you even start it. Your ads boast about competing with the top Water Purifiers in the market. What an AMBITION???. Forget competing with the, you cant even think of being in the market along with them.

I logged a complaint about battery replcement on the 10th of September 2009. Today is 25th September 2009, and I still dont have anyone at my house to replce the battery. The funniest part is that I am not asking for a free replacment. I am paying MONEY for the service. I have been buying Mineral water from outside from past 2 weeks. I promise that I will discourage anyone who will try to buy this product in future. I will make all genuine attempts to pass on the word of mouth prospective buyers and ensure that they influence their known ones.

I purchased PureIt before 2months and after one & a half month the filter blocked and having problem with it. I registered complian regading the replacement of Filter several times. But the person who has committed the replacement free of cost is a nither attended the case nor picking the phone now. I called up again to the Call Centre and asked for the reason. They gave a reply which is shocking, they have denied to attend the fault . The Call Centre Executive said to me that the technical guy is on the way on my home address but whole day i m waiting for him but nobody reached at my Home.


Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

My address :
# 7, Street Shahi Masjid,
Rashid Market, Opp. 15th Block Geeta Colony,
Delhi - 110051
Phone : [protected]

Dear Prasun Kanti Chaudhury,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. VISHWANATHAN .

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Complaint Resolution.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Pureit Team

Dear D.Gopalan,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear HASSAN AMIR SHAIFI,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

I could find lot of dust in water after filter I have taken photographs of the accumulated dust in the filter complaint was filed and the complaint number is C[protected]. Surprisingly I get an SMS stating that the complaint is closed ( even without attending to it). I am totally dissatisfied with the services of PUREIT. the replacement of Kit takes more than a month. Complaints are closed without attending to it.

(K.Venkata Rathnam ) Ph.No [protected]

Dear Kabilan S,

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit GKB Delivery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

excellent service provided by HLL. i wish to say lot of thanks them to provide us prompt services. only the dissatisfaction towards the machine is whenever it get disturbed the heavy water leak thats it.

I have requested for battery replacement on 12th January 2010, they mentioned that within 3 working days I will recieve the battery. After that I had to make numerous call for recieving the battery replacement. The service quality is pathetic. They are not able to keep their commitment. I am writing this post on 18th January and I have still not recieved the battery.

I have purchased one for my home. Accidentally the transparent chamber was broken. Requested for a replacement. They have told me that it would cost between Rs.500-600. Agreed and placed the order. Even after 45 days the unit is lying idle since the chamber was not replaced. The help line staff is very good in providing answers ("Tomorrows" never Die) not the solutions. Battery not replaced...Filtered water is not coming...heap of complaints. Is this the reason for their 1 Cr. Safety Challenge is Unclaimed so far? Aspects of Safety and Purity comes only after the unit is up and running...isnt it...!?

Pl do something and try, altleast try to improve.

today i have just planned to purchase a new pureit from the company. i was searching google for their customer support no. & then i found this page concerning to your grievances. i am dropping the idea of purchasing pureit. i wish you also have just searched the net before making a purchase.

HLL Pureit Water Filter Battery Kit — Worst Service of the HLL Pureit Water Filter after Sales

I registered a call on 20.03.2010 to HLL Pureit Call Centre [protected] for replacement of Battery Kit and my order details received through SMS as S10/PTN[protected] and they assured that their executive will visit at my within 72 hrs but yet i have not recieved till 24.03.2010 .I have also contact to sales executive of of Pureit Mr. Santosh Kumar at Patna but they also told me today i will come at your home and replaced them but didn't replaced.
Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

i have purchased the pure it of hul, its the best purifier i have seen, the service is un beleiveably very fast. complaint has been solved within 8 hours. i recommend every one to for this pure it without any doubt in mind


brijesh mishra

HLL/Pureit — REPLACEMENT OF BATTERY KIT

NOT GETTING A BATTERY KIT WITHOUT WHICH THE WATER PURIFIER DOES NOT WORK

Hello I have the same problem of replace battery kit.Two years before I have purchase the 003 first launch model and I have shifted to Delhi.
When i need to replace the battery kid the local marketting people told me there is no old model battery kit available. so I have forced to buy a new model 005.
What is the use of spend Rs 2000 to buy a Hindustan Lever product?
if they are introduce every year new model means, the accessry like battery kit they have to supply for old customers.
This not good for HLL.
Karthikeyan
Newdelhi
[protected]

dear sir, my system is not proper working . i don, t know what happened . so pls you send some person and check my system. my cell no [protected] and address. c-127, raj pur khurd colony, raj pur khurd village, mehurali, new delhi .