Not delivering the water tanker if commited to pay only at Govt fixed price
Hi Concerned Official,
As ground water is drained and there is no municipal water supply at Golden Tulip Estate, Kondapur area I booked two times for water tanker.
These two times, water tanker driver called and asking me to pay Rs. 625 instead of Govt. fixed price of Rs.400. These two instances I got a call from the mobile no.7386807677 and negotiating price. As I not agreed to pay, the driver said he will not suply and complain wherever you want . After heated agruments, he supplied at Rs.450 for my first booking(tokene no. 9907) after 3 days( supposed to be delivered in 10 hrs.)
Again I booked on 10th Apr 2012 after few days of my first tanker supplied, I got a message stating that water will be supplied within 10 hrs mentioning token no. 3899 and pin no.2639.
I got a call on 16th Apr 2912 again from the mobile no.7386807677, asking to pay Rs. 625. As I not agreed, the same answer from driver .
When I am enquiring the hmwssb HELP Desk no. 155313, they confirmed me that it will be delivered by today. But I got a message after an hour that grievence with 3899 was solved and contact 9032000518 for any issues. When I try to contact contact 9032000518, we are getting auto voice message that please call 155313 for any complaints. Again I contacted help desk to check why I got message. They confirmed me that water tanker is going to come so you got message and we can't take any compalint for asking the extra money by driver and you need to contact only Venkateswara who is concerned official and his number 9032000518 .
Till night 7.15 pm on 17th April, I didn't get water tanker, So, when I contact helpdesk, they said as per their records water tanker was supplied.
When I am trying to take up this issue concerned official, they will put auto message to complaint helpdesk and when we try to help desk, they say that they don't have facility to take complaints.
To complain this type of issue, please let me know where we need to complain to avoid this type of bribing system in our country.
SS Akshay Classic Apartment,
Golden Tuplip Estate,
Mobile no. 8008762020