HMWSSB

2 Reviews

bhaskarvkk on Apr 17, 2012

Not delivering the water tanker if commited to pay only at Govt fixed price

Hi Concerned Official,
R.R.District,
Kondapur Area.

As ground water is drained and there is no municipal water supply at Golden Tulip Estate, Kondapur area I booked two times for water tanker.
These two times, water tanker driver called and asking me to pay Rs. 625 instead of Govt. fixed price of Rs.400. These two instances I got a call from the mobile no.7386807677 and negotiating price. As I not agreed to pay, the driver said he will not suply and complain wherever you want . After heated agruments, he supplied at Rs.450 for my first booking(tokene no. 9907) after 3 days( supposed to be delivered in 10 hrs.)

Again I booked on 10th Apr 2012 after few days of my first tanker supplied, I got a message stating that water will be supplied within 10 hrs mentioning token no. 3899 and pin no.2639.

I got a call on 16th Apr 2912 again from the mobile no.7386807677, asking to pay Rs. 625. As I not agreed, the same answer from driver .
When I am enquiring the hmwssb HELP Desk no. 155313, they confirmed me that it will be delivered by today. But I got a message after an hour that grievence with 3899 was solved and contact 9032000518 for any issues. When I try to contact contact 9032000518, we are getting auto voice message that please call 155313 for any complaints. Again I contacted help desk to check why I got message. They confirmed me that water tanker is going to come so you got message and we can't take any compalint for asking the extra money by driver and you need to contact only Venkateswara who is concerned official and his number 9032000518 .

Till night 7.15 pm on 17th April, I didn't get water tanker, So, when I contact helpdesk, they said as per their records water tanker was supplied.

When I am trying to take up this issue concerned official, they will put auto message to complaint helpdesk and when we try to help desk, they say that they don't have facility to take complaints.

To complain this type of issue, please let me know where we need to complain to avoid this type of bribing system in our country.

Thanks,
Bhaskar
SS Akshay Classic Apartment,
Golden Tuplip Estate,
Kondapur,
Hyderabad.
Mobile no. 8008762020

1 Comment

Comments

Sep 6, 2012 by

pavanrsingh

To
The Concerned Officer's
HMWS&SB, Khairtabad Division
Hyderabad.

Dear Sir's,

One of Resident of Bapu Nagar, S.R. Nagar, he has taken domestic water connection from main line i.e. 8" / 6" connection on main road near Model Travels of S.R. Nagar. The number of connection is nearly 7 connection. He has constructed new building.

If the department is giving connection from main line means lots of people in Bapu Nagar they are ready to take domestic connection from main line and they are ready to pay for it.

They have digged the road in night, in front of Bapu Nagar Function Hall to Model Travels, Main Road of S.R. Nagar. Without permission of Municipal Road Cutting, those connection was illeagel, for your kind information in this issues. Mr. Umapathi - S.R.Nagar Area Incharge of Water Works and Mr.Munnaiaha - Line Man they both are involved and collected from the party around Rs.50, 000/- bribe to give the above connections.

We request you to kindly keep an inquiry on above and take necessary action immediately.

Yours truly,

PAVAN

should be taken from 4" pipe line, not from the main road of S.R. Nagar Near, Babul Reddy College.