[Resolved]  Home Bazaar Future Group City Centre Mumbai / Bedroom Set — Fungal infestation in furniture

Address:

Mumbai City, Maharashtra

Date[protected]
1. I purchased a Bed room set from home bazaar on 28h march 2010 on exchange(R no.-[protected].).
2. Bed was broken immediately after assembling due to lack of support. Home Bazar did not register my complaint but instead, after many days of persuasion, sent a person to fix my problem .I had to purchase wood & ply for repair of bed, which were fixed to bed after several request of repair. Though the company was aware of the problems, the bed was sold to me.
3. Home bazaar did not give any acknowledgement of complain.
4. After 3 months of purchase I noticed white color powder appearing on the surface of all furniture. I informed this to home bazaar several times. I asked them to acknowledge my complaint several times but they refused.
5. After several reminders & personal visits to store, few people visited my house for inspection & took photographs of white powder on different occasions.
6. At last in the month of September chemical treatment & temperature treatment was done.
7. White powder reappeared within few days of treatment.
8. Again after several reminders & personal visits to manager of store again chemical & temperature treatment was done in the month of November
9. White powder reappeared again so I visited several times to store to exchange the bed room set.
10. Home bazaar had written to head office to exchange the bed room set.as infestation is of fungus & it can reappear whenever there will be favorable environment
11. After several visit to home bazaar, they informed me that they received advice from head office to treat the bed room set again. Company has already stopped the sale of that item so there is no availability of other pieces for exchange.
12. In the month of January vigorous chemical & temperature treatment was done. Due to high temperature there are patches of wood burn on bed room set.
13. I informed again to home bazaar regarding this problem & requested to change bed room set but they did not respond favorably
14White powder reappeared again.Now there are patches of treatment & white powder.
15Manager of home bazaar visited after few days & inspected the bed room set & adviced to inform if problem increases.
16.I again informed them regarding very bad condition of furniture in the month of may 2011. A person from home bazar visited & taken photograph & went away.
17.I am visiting home bazar again &again ,getting only assurance regarding change since long.
!6.I am sending some photograph of paches due to treatment & of white powder to see the problem ..
Therefore I request you to kindly see the matter on personal level, there is fungus infestation and there are patches of burns on bedroom set. Need REPLACEMENT. Of Bed room set.



Dr. Atul Sharma
Cell-[protected]