[Resolved]  Home Shop 18 — NON REPLACEMENT OF BROKEN PRODUCT

I ordered for a Godrej grill microwave ovenand vacuum cleaner combo pack (ORDER No:[protected] on 10.04.09, whose option was cash before delivery.The rate of the product is Rs.4990.00, but I had a gift coupon worth Rs.500.00, and I had to pay Rs.4490.00.I paid the said amount in time and my material received by my local BLUE DART courier office was on 28.0409.The courier called me to collect the material on 29.04.09, and on watching the parcel I saw that the packages were tampered and a part of the parcel is lying broken on the floor. I rejected to receive the material and wrote to the back of the courier parcel voucher that the material is broken and tampered.I complained to HOME SHOP 18 (by phone and E-mail from 29.04.09 ) about the fact and asked them to replace the material and deliver me a fresh one (COMPLAIN No:-1432847and 1458928), they are in no way helping me to replace the material and they are asking me to wait 48 hours, 72 hours from 29.04.09.Till now they coudnot give me any decision about the matter nor they are giving any date when I am going to receive the material.For further information I must they are lying to me that they received the broken material whereas the material is still at the BLUE DART courier office, RUPNARAINPUR.I hope you will help me for the above fact and help me to get the material replaced by HOME SHOP 18. Iam eagerly wating for your reply and help. My address is as:-ARINDAM BHATTACHARYA, RUPNAGAR, RUPNARAINPUR, NEAR UTTAM VENTILLATOR FACTORY, P.O:-RUPNARAINPUR BAZAR, DISTRICT:-BURDWAN, WEST BENGAL, PIN:-713364. PHONE No.:-[protected].