[Resolved]  Home Shop18 — Fake status updates/ Non Refund of fund

Hi,

I places an order through Home Shop 18 on Feb 4 (Order No:[protected] for the purchase of Pink Hobo. On Feb 12 When I checked the order status online it showed "Ready for Shipment", and when I called up customer support in[protected], I was told product was shipped and will be delivered in 2 days. Later on Feb 15 I got an email in my id ([protected]@gmail.com) that the product couldn't be delivered due to "Out of Stock" . Im not sure why this discrepency in the status update? Is Home shop18 competent enought to have a online shopping portal if it cant even track the status?

Adding to the grievance, I havent got my refund yet. When I called up the customer support, I was told Cheque was prepared and will be made to the shipping address I had provided in the profile. I have the following queries.
1. I wanted to know why the cheque was prepared though I used online transaction to pay my amount.
2. How can they assume the name given in the user profile will match my account name, and can generate the cheque without cofirming it with me.
3. The customer support was rude and didnt even listen to my grievance and was talking this is the process Home Shop 18 follows and I can take any further step if Im capable of doing.
4. Why the status of the order wasn't communicated accurately and why the customer is given false information.

I'm fine to spare the money I have paid even if I dont get the refund, but I want to expose the unprofessionalisn of the Home Shop18 and irresponsible attidue of the customer support personnel. I'm planning to take this case forward and make sincere attempts to spread the word about Home Shop 18 among my friends and other follow citizens so they dont get fooled around like me.