Homeshop 18 — Late Delivery of products

Hello,
I want to put complain against HomeShop 18 who provides free delivery of products at home with 7 to 10 days. I had given an oder of Bleu Mobile 555x and 10 pearl sets on 14th Oct and 27th Oct respectively. I have not received yet. I wanted to gift someone on 4th Nov and request to send the mobile ASAP so that I can receive on 3rd Nov. I am very upset and not satisfy with this service as I have not yet received any of them. I have called them many times. This is the first time I had planned to buy something from HomeShop 18.