Homeshop 18 — Order Not Delivered Amount Not Refunded

Address:

Ahmedabad, Gujarat

I wanted to gift flowers chocolate and cake to someone so i placed an order for the product (Product Code:[protected] Order No:[protected] and made a payment of 1200/- Upfront.
The order was placed on 13 Sep 2012 after 2 PM and was to be delivered on 14 Sep 2012. The order was not delivered, i had tried to get the status of my order many times from your customer care when the order tracking showed that it was ready for shipping but all the representatives could tell me was that it would be delivered by 8PM, sadly the delivery failed.
After i tried to talk the customer care represetatives about the status of my order they had no idea where it was and why it hadn't been delivered.
The representative who had identified himself as Paramjeet Singh had assured my previously that my order would be delivered even when he had failed to answer me where my order was at that time.
When i called again after 10 PM another representative who identified himself as Gaurav Mishra had no idea where my order was and why it hadn't been delivered, he refused to send me an email regarding my complaint Complain No[protected] and didn't even suggest me to note down the complain No which i had to ask him to provide me with, he at first even refused to escalate the call to higher authorities or his supervisors when i asked him to, then after repeated request and a long waiting for almost 5 mins (which was long as i had placed the call from my cellphone as you guys don't have a toll free no, or if you have it hasn't been mentioned where i can easily see it) he transferred my call to someone who identified himeself as a Team Leader Kamal Thakur, the supervisor too failed to answer why the order had been delayed and wasn't at all enthusiastic about helping me out it was as if they just wanted the call to be over with.
I have also generated a support ticket from my account Ticket No[protected].

The Biggest and the stupidest mistake HS18 made was when they took my order, it was to be surprise and i had entered the shipping address and cell phone number of the person to whom it was to be sent, you sent a text message on that cell phone right away.
You blew the surprise as the text was sent on 13 September 2012, and the delivery was to be made on 14 Sep 2012, even then that person kept waiting for an order which never arrived.
It was just today morning that i came to know that you had blown the surprise, just making a fool out of me.
Also HS18 failed to send me an order confirmation email after i had placed the order, it was i who had the sense to note down the order no for reference, the customer service reps had no idea why my order confirmation mail had not arrived and all they could say was that it is an automated system.