Homeshop18 — Product returned but refund not received

Address:

Bhopal, Madhya Pradesh

Order Detail
User Id [protected]@way2sms.com[protected]
Order Number[protected]
Order Date Oct 17, 2009
Order Time 7:45 PM
Payment Detail
Payment Mode Credit Card (Visa/Master) (FT No:[protected]
Total Order Amount (Rs.) 4699.00 Net Payable (Rs.) 4699.00
Item SKU No SP29-MPBTCHP-AR
Item Title: Vox Dual SIM Mobile Phone + Bluetooth + Cordless Headphone Combo
Product received on 6/11/2009 at bhopal, which was unable to open pdf. & txt. files as mentioned in its mannual, from the beigning & conecting, charging cables were also missing, regarding which I complained to HS18 first time on 8/11/2009 through phone. After continuously chasing HS18 till 16/11/2009 on phone their executive told me to return product to their vedor Alpha Radios. Then I returned their product on 17/11/2009 , which was received by them on 18/11/2009. i.e within 15 day moneyback Guarentee period. But after receiving the product they denied that they received the product back till 10/11/2010 they accepted that they received it when I had provided them Proof of delivery. After that they insted of returning my money back, they had send me replaced product on 16/02/2010. I again informed them that the replaced product also has the same faults as the original product.
After that On getting mail from customercare HS18
Monday, April 19, 2010 11:45 AM
From: "Contact Info" <[protected]@homeshop18.com>Add sender to ContactsTo: [protected]@yahoo.comDear Umesh Pandey
We request you to please send the product back to Homeshop18 and confirm .

FC 24
7 th Floor
Sector 16 A
Film City
Noida
201301


Warm regards,
Customer Care
HomeShop18
I returned back their product to Home Shop 18 on 23/04/2010 which was received by them on 24/04/2010. But after that 25 day has elapsed but they did not retuned back my money.
Please Help me to getback my money.
Umesh Pandey
[protected]