[Resolved]  Homeshop18 — Poor Service/Miscommunication to consumers

I placed an order "[protected] " with HomeShop18 on 13th Feb at 23:30HRS IST. I placed order with them because at their web-site "http://www.homeshop18.com/shop/faces/tiles/catalogue.jsp?catalogueID=6" they have clearly mentioned that "Orders placed by 2PM, will be delivered the same day". I placed this order on 13th hoping that it would be delivered by 14th evening atleast.
At 14th evening their vendor called me and told that he could not find the address and will charge for redelivery. A pizza boy is able to deliver pizza on that address but their vendor can not find that address which is 100 meters far from the Bus Stop of that area in Delhi. I called at least 10-11 times to the customer care of HomeShop18 and they promised everytime that order would be delivered within an hour but it was again a fraud and order was not delivered.
If they are not able to provide service then why they claim it. Telling a lie to the customer, talking rudely, worst service this is the way by which HomeShop18 is doing business.They put me in so embarrasing situation and after paying 3-4 times to the cost of item also, I could not get it. They have not cancelled my order till yet in spite of I have clearly mentioned the expected date of delivery as 14th Feb 2009