[Resolved] Homeshop18 — Refund Issue | |
I’ll not take much of your time, I actually need some help in obtaining a refund from Home Shop18. Just that I placed an order[protected]suborder[protected], was not satisfied, sent it back on 17th March, HomeShop18 Portal shows as refunded, have been given a Request Info # 1323997 for the same. But now some 3 weeks have elapsed and customer service team was not able to mention, what is happening to the refund. By the way it was by credit card Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 56 Comments | |
Comments
Home Shop 18 — Various issues
Homeshop18 is not good to deal with . All my orders are incomplete & after daily folloup there is no response . I am taking help of my lowyer to file a suit against the HS18 . I have determined to get my money +interest & fine extra . I will definitely see HS 18 . Mob - [protected]All it has become a tension for me . They ar eeven not giving me response .
My orders No[protected],[protected]
Dear Sir,
I Purchased GEMINI WATCH ( PAN DRIVE ) on FEB-2009, while I purchase at that time i get good response on Phone. I gate my watch on time but i can't recive Gife Vouchare. the valudati of my Vouchare is still for 31-4-09 April, i try to use it on 20th April-2009, but i cant, i call to their Tele-Coller I told them that i try to use my copun but i can't, they said me that for use that copun you have to Purchase 2500/- Rs. item. I told Him that Why This While i Purchase at that time You can't give me this detail now how can you tell me this. he Disconact the call.
I again call Some Vikarant take my call He said me that you have to Purchase 3500/- Rs. for use that copun, I told him that i call first at that time your friend tell me that you have to Purchase 2500/- Rs item to use this copun Now you are telling me 3500/-Rs. I recuest him to transfer my call in Complaint Department. He transfer call a Girl take the call she also reply the same & she added that this is over term sir i told her that there is nothing like this told by ur caller how can i acceppt this term & on ur web side on payment mode you given this infomation that " if Your Copun value is grater then or equal to item value then pls select the Gift cartificat option" then how can u say this to me.
in this matter i m making complent at hear.
Pls do the needful
Thanks
Ankur Tarwadi
I Purchased GEMINI WATCH ( PAN DRIVE ) on FEB-2009, while I purchase at that time i get good response on Phone. I gate my watch on time but i can't recive Gife Vouchare. the valudati of my Vouchare is still for 31-4-09 April, i try to use it on 20th April-2009, but i cant, i call to their Tele-Coller I told them that i try to use my copun but i can't, they said me that for use that copun you have to Purchase 2500/- Rs. item. I told Him that Why This While i Purchase at that time You can't give me this detail now how can you tell me this. he Disconact the call.
I again call Some Vikarant take my call He said me that you have to Purchase 3500/- Rs. for use that copun, I told him that i call first at that time your friend tell me that you have to Purchase 2500/- Rs item to use this copun Now you are telling me 3500/-Rs. I recuest him to transfer my call in Complaint Department. He transfer call a Girl take the call she also reply the same & she added that this is over term sir i told her that there is nothing like this told by ur caller how can i acceppt this term & on ur web side on payment mode you given this infomation that " if Your Copun value is grater then or equal to item value then pls select the Gift cartificat option" then how can u say this to me.
in this matter i m making complent at hear.
Pls do the needful
Thanks
Ankur Tarwadi
I posted a complaint in April 2009, The refund has been made after I contacted the senior management. Seems the Level-1 and Level-2 customer support was not resolving it-- but the Levels above that were extremely customer friendly and they resolved the issue the very next day and refund cheque was made. I though am a frequent shopper on www.homeshop18.com and feel that the guys who are taking complaints on phone should start acting fast. More or less am still using www.homeshop18.com and would recommend still.
home shop 18 (complaint)
Posted:[protected] by Sundeep Malhotra [send email]
122.160.223.82
Refund Issue
I’ll not take much of your time, I actually need some help in obtaining a refund from Home Shop18.
Just that I placed an order[protected]suborder[protected], was not satisfied, sent it back on 17th March, HomeShop18 Portal shows as refunded, have been given a Request Info # 1323997...
home shop 18 (complaint)
Posted:[protected] by Sundeep Malhotra [send email]
122.160.223.82
Refund Issue
I’ll not take much of your time, I actually need some help in obtaining a refund from Home Shop18.
Just that I placed an order[protected]suborder[protected], was not satisfied, sent it back on 17th March, HomeShop18 Portal shows as refunded, have been given a Request Info # 1323997...
Complaint for Product which i have purchased is not very good and the head phone has been useless, and i want to refund in return the same delivered item
my order no was[protected] on dated 10/07/2009 for which i have made earlier comloaint.
Vineet Saini
My mobile no. 71110594.
my order no was[protected] on dated 10/07/2009 for which i have made earlier comloaint.
Vineet Saini
My mobile no. 71110594.
Dear Sir My order no was[protected] on dated 23/03/2012 and Sub Order No 4159415 Product:S amsunMg etro C3752MobileP hone- MetalicG rey- GT-C3752MAAINS it was not good a product, So Already 2 Month before complaint customer care not supported me.
My self Raj Chheda, I had booked zync tab z919 order no:[protected] on 7th oct 2012, my order was pleased at same time and got message that my product will be received within 6 to 7 working days. Product had not reached till 7th day, so I complaint number: 75334599, they said u will receive your product within 3 to 4 days. On 4th day I received message that u r product is out of stock. How come my order is out of stock when I heaved placed my Oder 11days back, worst callcenter people, they give many different reasons for not receiving order. I just need an answer if I hav pleased an order how can it be out of stock? if it is out of stock then why was my order pleased? And why I come to know after 11days ?
I actually need some help in obtaining a refund from Home Shop18.
Just that I placed an Order No[protected], and i received that product on damaged condition,
sent it back on 7th Nov 2012, HomeShop18 . have been given a Request for refund[protected] for the same.
I had asked my citi bank credit card to stop payment but they told me that by using Approval----No 560502
only home shop18 can refund.
Damaged product sent to below address
SMM 3/1/28, Sahibabad ind area, Near maharjajpur police chowki, Gaziabad, 201010
thru coriour
Overnite Express C.Number [protected] on date 7th nov 2012 and sent the scan copy of courier receipt to [protected]@homeshop18.com
Thnaks
Manoj k Dey
[protected]
manoj.[protected]@gmail.com
Just that I placed an Order No[protected], and i received that product on damaged condition,
sent it back on 7th Nov 2012, HomeShop18 . have been given a Request for refund[protected] for the same.
I had asked my citi bank credit card to stop payment but they told me that by using Approval----No 560502
only home shop18 can refund.
Damaged product sent to below address
SMM 3/1/28, Sahibabad ind area, Near maharjajpur police chowki, Gaziabad, 201010
thru coriour
Overnite Express C.Number [protected] on date 7th nov 2012 and sent the scan copy of courier receipt to [protected]@homeshop18.com
Thnaks
Manoj k Dey
[protected]
manoj.[protected]@gmail.com
If this complaint is taken seriously by top management it could leave a good impact on ecommerce business of HS18, I a frequent online shopper and it was my first experience with HS18 Order number:[protected],[protected] but I must say HS18 is on first spot in worst customer care service and slow delivery competition, I know this is very critic comment but this is the truth. I would suggest if your customer care guys can be bit polite instead of Haryanvi speaking Jaats.
I have been waiting since last 1 month for delivery of my product but no progress more over customer care executive canceled my order without my request and more surprisingly without informing me. I want my product can someone help in delivering my product.
Sundeep Yadav
[protected]
[protected]@gmail.com
Order number[protected],[protected]
I have been waiting since last 1 month for delivery of my product but no progress more over customer care executive canceled my order without my request and more surprisingly without informing me. I want my product can someone help in delivering my product.
Sundeep Yadav
[protected]
[protected]@gmail.com
Order number[protected],[protected]
Hello i ordered for a Nikon camera wide order no:[protected]Nikon Coolpix L26 16.1 MP Digital Camera (Black) Colour Black ). I received this order on dated 30 oct2012. But while check out later i found that there is a small round spot inside in the main screen of the camera. There is round spot inside in the main screen.At a first chance anyone see this.This is totally a defective piece and it is not a good service. This is cheating.I paid my bill in advance through credit card. This does not mean that you delivered a rejected or defective piece to me. I already raised/compliant a tickets and send two pictures of camera to customer care but in response customer care people say that "GO TO NIKON SERVICE CENTRE" and it is not their responsibility. i just want to replace my order.
Talk to me at my mobile no: [protected]. Firstly i am going to request you. If you people do not replace my order i will go consumer court or do whatever i can.
Talk to me at my mobile no: [protected]. Firstly i am going to request you. If you people do not replace my order i will go consumer court or do whatever i can.
Dear Sir/Madam,
I have purchased Godrej 185 L Direct Cool Refrigerator GDE 195 BX1 on Sunday, April 21, 2013 which is delivered to me in faulty condition. As per instruction given in user manual I installed it. But the refrigerator did not work. I communicated this problem to Godrej customer care. Technician came and inspected the refrigerator and told me about the grave fault in it.
Then immediately (24th April, 2013) I lodge a complaint in Home Shop 18 customer care via telephonic communication but did not get any satisfactory solution.
ORDER NO:[protected],
Sub Order No: 57255447
ORDER DATE: Sunday, April 21, 2013
Amount Paid: Rs. 9999
REGISTERED MOBILE NO:[protected]
Again I registered complaint on 24th April, 2013 at given mail ID [protected]@homeshop18.com about a purchased product which is faulty. It’s been 7days but did not find any solution from [protected]@homeshop18.com. Only I got replies like
1st time-"Sir your Problem will be solved within 2 days".
2nd time-"Sir your Problem will be solved within 72 hours".
3rd time-"Sir I have mailed your complain to vender he will contact you today".
4th time (on Monday 29th April) -" Sir i will talk to vender and get back to you post lunch".
But till now (4th may 2013), I didn’t get any call or solution (neither from vender nor from Relationship Team of Homeshop18).
It is really surprising for me that a relationship team member himself commits to inform me at the same day but not replied me. More surprising thing was, after the referral of customer care team the whole relationship team not responded while it's been 3 days.
So i am requesting to help me in replacing this faulty product.
Regards :
Piyush Chaurasia
[protected]
I have purchased Godrej 185 L Direct Cool Refrigerator GDE 195 BX1 on Sunday, April 21, 2013 which is delivered to me in faulty condition. As per instruction given in user manual I installed it. But the refrigerator did not work. I communicated this problem to Godrej customer care. Technician came and inspected the refrigerator and told me about the grave fault in it.
Then immediately (24th April, 2013) I lodge a complaint in Home Shop 18 customer care via telephonic communication but did not get any satisfactory solution.
ORDER NO:[protected],
Sub Order No: 57255447
ORDER DATE: Sunday, April 21, 2013
Amount Paid: Rs. 9999
REGISTERED MOBILE NO:[protected]
Again I registered complaint on 24th April, 2013 at given mail ID [protected]@homeshop18.com about a purchased product which is faulty. It’s been 7days but did not find any solution from [protected]@homeshop18.com. Only I got replies like
1st time-"Sir your Problem will be solved within 2 days".
2nd time-"Sir your Problem will be solved within 72 hours".
3rd time-"Sir I have mailed your complain to vender he will contact you today".
4th time (on Monday 29th April) -" Sir i will talk to vender and get back to you post lunch".
But till now (4th may 2013), I didn’t get any call or solution (neither from vender nor from Relationship Team of Homeshop18).
It is really surprising for me that a relationship team member himself commits to inform me at the same day but not replied me. More surprising thing was, after the referral of customer care team the whole relationship team not responded while it's been 3 days.
So i am requesting to help me in replacing this faulty product.
Regards :
Piyush Chaurasia
[protected]
I posted a complaints to many times, Just that I placed an order[protected], was not satisfied, sent it back on 23 july, 2013, and still not refund that amount The refund has been not made yet . Seems the Level-1 and Level-2 customer support was not resolving it. I though am a mot frequent shopper on www.homeshop18.com and feel that the guys who are taking complaints on phone should start acting fast. More or less am not using www.homeshop18.com in future and would not recommend to any one .
simmi grover
[protected]
order no[protected]
simmi grover
[protected]
order no[protected]
Hi
I have purchased Spark Mate Magic Cleaning Mop by Crystal on 12th November, 2013, which is delivered to me in faulty condition. The problem is in Mop Head. I communicated this problem to the Customer Care through Mail as well as Phone Calls also raised Ticket (Ticket No[protected] but every time different executive & Team Managers give different reply.
Find herewith the details:
Order No:[protected]
Sub order No : 66265885
Ticket No : 90442755
REGISTERED MOBILE NO:[protected]
Find herewith the communication sent to the customer care team:
( Me
To MeConsumer ForumAkosha Team
Today at 12:03 AM
Dear Neha,
Still Problem is unresolved.
Note: mark cc to Consumer Forum & Ashoka Team
Regards
Sanjay D.Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com
Hide message history
On Saturday, 23 November 2013 7:28 PM, sanjay sheth <[protected]@yahoo.com> wrote:
Dear Neha Madan,
Find herewith the details.
Order No:[protected]
Sub order No : 66265885
Kindly Explain :
Ø Without resolving the problem how ticket status is closed?
After Ticket No[protected] is closed, again I have raised another ticket, No is[protected], this ticket status is also closed.
Ø As per trailing mail of your customer care they are taking follow up under Ticket No[protected].
Ø Find herewith the details of communications.
1. Ticket Update – Nov 20 at 12:31 PM
Homeshop18
To Me
Nov 20 at 12:31 PM
Dear Guest,
Greetings from Homeshop18,
Thanks for shopping with Homeshop18. Please find the most updated status of your Complaint in regards to your service request number 90722061. Our team is working to resolve your query on an urgent basis. We will keep you updated via E mail, call and Text.
Dear Mr. Sheth,
We really appreciate your patience and sincerely apologize for the inconvenience caused.
Please note we have already forwarded your ticket and the same is in follow-up under Ticket No[protected], hence we are closing your duplicate Ticket raised by you.
Warm regards,
Customer Care
HomeShop18.
Team Homeshop18.
2. Sent to HomeShop18 - Nov 19 at 11:16 PM
Me
To HomeShop18
Nov 19 at 11:16 PM
Dear Team HomeShop18,
How my TIcket No[protected] is closed without resolving the problem?
I need an explanation From you.
I have contacted Your Support Team 3 to 4 times by mail as well as Phone for the same issue & Every time they are giving same reply, Within 48 to 72 hrs it will be picked up from the concern Courier people than you will inform us.
Today I spoke to one of Executive Mr Rohit & he has given same reply, Find herewith the sms which I Have received from your Home Shop 18 (Dear Customer, ref. Your Order No.[protected], please return the product at - Building No-47, 2nd Floor, Brij Mohan Marg, Near Hindi Park, Daryaganj, New Delhi-110002, Mumbai, 123456. Please provide back dispatch details at [protected].)
So I will wait up to only 48 hrs then after I will take appropriate action.
Regards
Sanjay D. Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com
Hide message history
3. On Tuesday, 12 November 2013 6:24 PM, Homeshop18 <[protected]@homeshop18.com> wrote:
Dear Guest,
Greetings from Homeshop18,
Thanks for shopping with Homeshop18. Please find the most updated status of your Complaint in regards to your service request number 90198103. Our team is working to resolve your query on an urgent basis. We will keep you updated via E mail, call and Text.
Dear Customer,
We sincerely apologize for the inconvenience caused to you.
The Reverse pick up will be arrange through Aramex. The product will be picked up soon with confirmation. Please affix the address label mentioning the order number and the below address- Anoop Kumar, M/s Spectacular Media Marketing Private Limited, First Floor, MPL No. 4948, Plot No. 47, Opposite Hindi Park, Daryaganj, Delhi-110002. Once it is picked up, please provide us the Airway Bill number and dispatch date, for us to follow up with the vendor.Please do reach us for any further clarifications on[protected].
Warm regards,
Customer Care
HomeShop18.
4. Team Homeshop18.- 11 November 2013 11:06 PM
On Monday, 11 November 2013 11:06 PM, HomeShop18 <[protected]@homeshop18.com> wrote:
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/spacer.gif
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/logo.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/customer-support-icons.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/spacer.gif
Dear Guest Guest,
Thank you for contacting our support team.
A support ticket 90198103 has now been Opened for your request.
Please track responses and status on your ticket by logging into My Account under Order Information > My Tickets.
Your Message
[protected]
66265885
[protected]
The details of your ticket are shown below:
Support Ticket
Date
Order No.
Suborder No.
Product
Feedback Status
90198103
Mon Nov 11 23:06:15 IST 2013
[protected]
66265885
Spark Mate Magic Clean...
OPEN
For reply, kindly use the following link : http://www.homeshop18.com
All the communication regarding this ticket would be sent to your registered email with HomeShop18 [protected]@yahoo.com
You can view the ticket at any time by logging into your HomeShop18 Account
Sincerely,
Team HomeShop18
www.homeshop18.com
Need help?
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/call-icon.jpg
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Call us
[protected]
Not a fan of the phone?
send us an email
Need Answers
check out our help
Query on order?
submit a ticket
v Description: https://geo.yahoo.com/t/;_ylt=ArP7RsGFnr6g9sw5K4d0kV_uL1M6Description: https://geo.yahoo.com/t/;_ylt=ArP7RsGFnr6g9sw5K4d0kV_uL1M6Current Status in Portal : Date : 23rd November, 2013
Sub order
Product
Product Details
Status
66265885
Submit Ticket
Description: http://stat2.homeshop18.com/homeshop18/images/productImages/810/spark-mate-magic-cleaning-mop-by-crystal-small_ca53fcf...⇄
Spark Mate Magic Cleaning Mop by Crystal
Seller: New Age Corporation
₹ 1999
Write a Review
Your request for replacement is under process. Please expect delivery of the replacement product within 4-6 days. on Saturday, November 23, 2013
Warm regards,
Customer Care
HomeShop18.
Team Homeshop18.
v Telephonic Discussions :
So many follow up taking by telephone to your department & every time different communication ( Check site for no of calls )
Note : This e mail, i have mark cc to Consumer Forum, If my problem will not resolve before 25th November than I will file this case to the Consumer Forum.
Regards
Sanjay D.Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com
On Saturday, 23 November 2013 5:59 PM, Neha Madan <[protected]@homeshop18.com> wrote:
Dear Mr. Sanjay,
Warm greetings from HomeShop18! In regards to the issue mentioned by you in
your prior mail, we humbly request you to share with us the Order/Suborder
Number of the order in question, as we were unable to retrieve this information
using your contact details. We request you to kindly share these details as
soon as possible, as that will help us to expedite the process of resolving
your issue. Thank you for your patience and for using our services!
Regards
Neha Madan Customer Support Executive HomeShop 18 )
If this complaint is taken seriously by top management it could leave a good impact on eCommerce business of HS18, I am frequent online shopper and it was a better experience with HS18 .I must say HS18 having the worst customer care service I know this is a very critical comment but this is the truth.
I was waiting for last 15 days for replacement of my product but no progress.
Regards,
Sanjay D, Sheth
[protected]
[protected]@yahoo.com
I have purchased Spark Mate Magic Cleaning Mop by Crystal on 12th November, 2013, which is delivered to me in faulty condition. The problem is in Mop Head. I communicated this problem to the Customer Care through Mail as well as Phone Calls also raised Ticket (Ticket No[protected] but every time different executive & Team Managers give different reply.
Find herewith the details:
Order No:[protected]
Sub order No : 66265885
Ticket No : 90442755
REGISTERED MOBILE NO:[protected]
Find herewith the communication sent to the customer care team:
( Me
To MeConsumer ForumAkosha Team
Today at 12:03 AM
Dear Neha,
Still Problem is unresolved.
Note: mark cc to Consumer Forum & Ashoka Team
Regards
Sanjay D.Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com
Hide message history
On Saturday, 23 November 2013 7:28 PM, sanjay sheth <[protected]@yahoo.com> wrote:
Dear Neha Madan,
Find herewith the details.
Order No:[protected]
Sub order No : 66265885
Kindly Explain :
Ø Without resolving the problem how ticket status is closed?
After Ticket No[protected] is closed, again I have raised another ticket, No is[protected], this ticket status is also closed.
Ø As per trailing mail of your customer care they are taking follow up under Ticket No[protected].
Ø Find herewith the details of communications.
1. Ticket Update – Nov 20 at 12:31 PM
Homeshop18
To Me
Nov 20 at 12:31 PM
Dear Guest,
Greetings from Homeshop18,
Thanks for shopping with Homeshop18. Please find the most updated status of your Complaint in regards to your service request number 90722061. Our team is working to resolve your query on an urgent basis. We will keep you updated via E mail, call and Text.
Dear Mr. Sheth,
We really appreciate your patience and sincerely apologize for the inconvenience caused.
Please note we have already forwarded your ticket and the same is in follow-up under Ticket No[protected], hence we are closing your duplicate Ticket raised by you.
Warm regards,
Customer Care
HomeShop18.
Team Homeshop18.
2. Sent to HomeShop18 - Nov 19 at 11:16 PM
Me
To HomeShop18
Nov 19 at 11:16 PM
Dear Team HomeShop18,
How my TIcket No[protected] is closed without resolving the problem?
I need an explanation From you.
I have contacted Your Support Team 3 to 4 times by mail as well as Phone for the same issue & Every time they are giving same reply, Within 48 to 72 hrs it will be picked up from the concern Courier people than you will inform us.
Today I spoke to one of Executive Mr Rohit & he has given same reply, Find herewith the sms which I Have received from your Home Shop 18 (Dear Customer, ref. Your Order No.[protected], please return the product at - Building No-47, 2nd Floor, Brij Mohan Marg, Near Hindi Park, Daryaganj, New Delhi-110002, Mumbai, 123456. Please provide back dispatch details at [protected].)
So I will wait up to only 48 hrs then after I will take appropriate action.
Regards
Sanjay D. Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com
Hide message history
3. On Tuesday, 12 November 2013 6:24 PM, Homeshop18 <[protected]@homeshop18.com> wrote:
Dear Guest,
Greetings from Homeshop18,
Thanks for shopping with Homeshop18. Please find the most updated status of your Complaint in regards to your service request number 90198103. Our team is working to resolve your query on an urgent basis. We will keep you updated via E mail, call and Text.
Dear Customer,
We sincerely apologize for the inconvenience caused to you.
The Reverse pick up will be arrange through Aramex. The product will be picked up soon with confirmation. Please affix the address label mentioning the order number and the below address- Anoop Kumar, M/s Spectacular Media Marketing Private Limited, First Floor, MPL No. 4948, Plot No. 47, Opposite Hindi Park, Daryaganj, Delhi-110002. Once it is picked up, please provide us the Airway Bill number and dispatch date, for us to follow up with the vendor.Please do reach us for any further clarifications on[protected].
Warm regards,
Customer Care
HomeShop18.
4. Team Homeshop18.- 11 November 2013 11:06 PM
On Monday, 11 November 2013 11:06 PM, HomeShop18 <[protected]@homeshop18.com> wrote:
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/spacer.gif
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/logo.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/customer-support-icons.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/spacer.gif
Dear Guest Guest,
Thank you for contacting our support team.
A support ticket 90198103 has now been Opened for your request.
Please track responses and status on your ticket by logging into My Account under Order Information > My Tickets.
Your Message
[protected]
66265885
[protected]
The details of your ticket are shown below:
Support Ticket
Date
Order No.
Suborder No.
Product
Feedback Status
90198103
Mon Nov 11 23:06:15 IST 2013
[protected]
66265885
Spark Mate Magic Clean...
OPEN
For reply, kindly use the following link : http://www.homeshop18.com
All the communication regarding this ticket would be sent to your registered email with HomeShop18 [protected]@yahoo.com
You can view the ticket at any time by logging into your HomeShop18 Account
Sincerely,
Team HomeShop18
www.homeshop18.com
Need help?
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/call-icon.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/mail-icon.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/query-icon.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/answer-icon.jpg
Call us
[protected]
Not a fan of the phone?
send us an email
Need Answers
check out our help
Query on order?
submit a ticket
v Description: https://geo.yahoo.com/t/;_ylt=ArP7RsGFnr6g9sw5K4d0kV_uL1M6Description: https://geo.yahoo.com/t/;_ylt=ArP7RsGFnr6g9sw5K4d0kV_uL1M6Current Status in Portal : Date : 23rd November, 2013
Sub order
Product
Product Details
Status
66265885
Submit Ticket
Description: http://stat2.homeshop18.com/homeshop18/images/productImages/810/spark-mate-magic-cleaning-mop-by-crystal-small_ca53fcf...⇄
Spark Mate Magic Cleaning Mop by Crystal
Seller: New Age Corporation
₹ 1999
Write a Review
Your request for replacement is under process. Please expect delivery of the replacement product within 4-6 days. on Saturday, November 23, 2013
Warm regards,
Customer Care
HomeShop18.
Team Homeshop18.
v Telephonic Discussions :
So many follow up taking by telephone to your department & every time different communication ( Check site for no of calls )
Note : This e mail, i have mark cc to Consumer Forum, If my problem will not resolve before 25th November than I will file this case to the Consumer Forum.
Regards
Sanjay D.Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com
On Saturday, 23 November 2013 5:59 PM, Neha Madan <[protected]@homeshop18.com> wrote:
Dear Mr. Sanjay,
Warm greetings from HomeShop18! In regards to the issue mentioned by you in
your prior mail, we humbly request you to share with us the Order/Suborder
Number of the order in question, as we were unable to retrieve this information
using your contact details. We request you to kindly share these details as
soon as possible, as that will help us to expedite the process of resolving
your issue. Thank you for your patience and for using our services!
Regards
Neha Madan Customer Support Executive HomeShop 18 )
If this complaint is taken seriously by top management it could leave a good impact on eCommerce business of HS18, I am frequent online shopper and it was a better experience with HS18 .I must say HS18 having the worst customer care service I know this is a very critical comment but this is the truth.
I was waiting for last 15 days for replacement of my product but no progress.
Regards,
Sanjay D, Sheth
[protected]
[protected]@yahoo.com
Respected Sir,
All items are dispatched on[protected] & delivered at your counter on[protected]. (Information collected from First Flight courier website)
Refund for below items :-
Regarding mentioning suborder or product name I am submitting as my best knowledge :- Main Order No[protected]. Sub Order No 69886677 Product Name :- American Diamonds Mangalsutra Set by Luxor, 2. Sub Order No 69886679 Product Name :- Traditional jewellery Combo By Vivanta, 3. Sub Order No 69886683 Product Name :- American Diamond Necklace Set by The Pari
All items are dispatched on[protected] & delivered at your counter on[protected]. (Information collected from First Flight courier website)
Refund for below items :-
Regarding mentioning suborder or product name I am submitting as my best knowledge :- Main Order No[protected]. Sub Order No 69886677 Product Name :- American Diamonds Mangalsutra Set by Luxor, 2. Sub Order No 69886679 Product Name :- Traditional jewellery Combo By Vivanta, 3. Sub Order No 69886683 Product Name :- American Diamond Necklace Set by The Pari
Dear Sir,
This is to bring to your notice Homeshop18 is not good to deal with . All my orders are incomplete & after daily follow-up there is no response .
I’ll not take much of your time, I actually need some help in obtaining I am purchase 4 product from HS18 But all product was 3rd class 1st I am purchase 1 micromax & Samsung bluthut which was not working properly again my wife purchase one calling tab MTV Slash & enter Bluetooth but 1st day my product not working I am given my compliant they replace product and grivet me next 15day but agene after receiving product next day not working it was dad 26th April to till date I am daily follow-up from customer service team but they are not given proper static fid answer n After Shouting they given me some person Name Deepak goddyal [protected] but this person not pickup the phone I don’t no why your company selling damage product to customer
Also Yesterday I spoken to Mr.Priyank ( Tem leader customer care ) he given me assurance he will short out my problem but still is also not revert anything to me
After purchasing now some 3 weeks have elapsed and customer service team was not able to mention, what is happening to the refund.
My request to you I need refund my cash from Home Shop18.
Product no[protected]
ROCKY ROBINSON
[protected]
This is to bring to your notice Homeshop18 is not good to deal with . All my orders are incomplete & after daily follow-up there is no response .
I’ll not take much of your time, I actually need some help in obtaining I am purchase 4 product from HS18 But all product was 3rd class 1st I am purchase 1 micromax & Samsung bluthut which was not working properly again my wife purchase one calling tab MTV Slash & enter Bluetooth but 1st day my product not working I am given my compliant they replace product and grivet me next 15day but agene after receiving product next day not working it was dad 26th April to till date I am daily follow-up from customer service team but they are not given proper static fid answer n After Shouting they given me some person Name Deepak goddyal [protected] but this person not pickup the phone I don’t no why your company selling damage product to customer
Also Yesterday I spoken to Mr.Priyank ( Tem leader customer care ) he given me assurance he will short out my problem but still is also not revert anything to me
After purchasing now some 3 weeks have elapsed and customer service team was not able to mention, what is happening to the refund.
My request to you I need refund my cash from Home Shop18.
Product no[protected]
ROCKY ROBINSON
[protected]
American Diamond Necklace Set by The Pari order no[protected] The order placed on March 25 and was delivered by April 4th. The product delivered was damaged and it was a return from a customer in Mumbai. The vendor/Homeshop has not even removed the cover from return and had just packed and sent. Placed a replacement order on April 4th itself and from that day onwards I am still waiting. Raised numerous tickets and called customer care department several times. The order was picked up only on April 21st awaiting replacement. Money was paid in full and no response from HS18 too. Issue is still not resolved . The replacement Order No[protected] is waited since April 25 and the related ticket numbers are[protected],[protected],[protected], 99673347, 99319775. It was supposed to be delivered by May 8th now its again postponed to May 10th. Home shop 18 customer care has been bad and the call agents have no clue, they are not well trained and highly disappointing treatment from home shop 18. The first order which was sent was damaged and the replacement is not done yet. They donot have any floor supervisors or any higher authority HS18 are being run by some crazy people. please donot shop there .Very disappointed with vendor and HS18 for the service provided .
Hi,
I m shivam from gurgaon i have booked an mobile phone spice mi-502 with your website frankly speaking you guys have given a pathetic services. First i got the damaged article which you replaced in almost 10 day and now i facing the issue with my mobile phone so i need the invoice i sent the mail on 2/05/14 and there is an auto generated mail and after 18 days i got the mail sorry sir there some problem if your issue is not resolved right us back.
what's is going on i think i have done the big mistake by shopping you guys ..
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I m shivam from gurgaon i have booked an mobile phone spice mi-502 with your website frankly speaking you guys have given a pathetic services. First i got the damaged article which you replaced in almost 10 day and now i facing the issue with my mobile phone so i need the invoice i sent the mail on 2/05/14 and there is an auto generated mail and after 18 days i got the mail sorry sir there some problem if your issue is not resolved right us back.
what's is going on i think i have done the big mistake by shopping you guys ..
Dear Sir, I am R J prasad from hyderabad perches Ups from Home shop18 on 19 march 2014 my order no is[protected] and sub order no 74718793 product code is 30113758 but the supplier send me a damage UPS i am complaint so many times but no body give me take action about my complaint. Whom is supply me UPS is( PATHWAY MARKETING). After few days of complaint one person come to home and open the ups that time i surprise to see in side the unit no transformer fitted with screws and damage of box and Ups not worked that time then your technician spend much time to repair it changed so many parts from PCB board then UPS run but my main question is when i am perches a UPS new one then why these all things happened in Ups mainly no sealed of luminous in the unit now after three months now ups doing problem when it is charging, now i want only one question sir when i am am perches a ups from home shop18 for Rs8361/_ then why they are send me a damage ups sir i am a patient i have operation in my neck and cant go to market to perches ups you know hyderabad is big city but i believe to are brand name that's why i orders from on line perches. now tell me sir what can i do? is it right to fool peoples like me.i requested so many time to write to home shop 18 and pathway marketing to change my ups with new one but they not reply me or response my request now if you can do any help me i will thank full to and your luminous company.
hello sir, this mail is regarding order no 77423223 Trident 20 Pc Family Towel Pack purchased on 29 april, 14.. u will b surprised first why i am sending mail after such a long time. dis is bcoz i started using towels just 2 weeks back...coz obviously towel is such thing dat we donot start using the next day we receive.. but after u dispose ur old towels den only u open the pack n start any new fresh towel piece.. so now after 2 months i came to know about the problems..
first of all these cannot be trident towels..i m using trident towels from such a long time n i hav used almost every type of trident but never seen such a type.. its useless totally. its stuff is just sticking to skin everytime my family uses it..one may feel annoyed after using it.. doesnot absorb water well.. even a big bazaar hand towel stuff worth rs 20-30 is much better den this. i guess i hav received duplicate trident towels.. plz tak it back.. all these 20 towels are useless for me.. m a regular customer of homeshop18.. so many things i hav purchased but this issue i hav faced first time. so plz pay attention to it n do the needful to maintain my trust on ur company..
plz contact me on:
akshdeep
er.[protected]@gmail.com
first of all these cannot be trident towels..i m using trident towels from such a long time n i hav used almost every type of trident but never seen such a type.. its useless totally. its stuff is just sticking to skin everytime my family uses it..one may feel annoyed after using it.. doesnot absorb water well.. even a big bazaar hand towel stuff worth rs 20-30 is much better den this. i guess i hav received duplicate trident towels.. plz tak it back.. all these 20 towels are useless for me.. m a regular customer of homeshop18.. so many things i hav purchased but this issue i hav faced first time. so plz pay attention to it n do the needful to maintain my trust on ur company..
plz contact me on:
akshdeep
er.[protected]@gmail.com
Hi, sir
This mail regarding Complaint against homeshop 18 . my name is sheeba sana i have placed order Karbonn A90 Dual SIM Android Mobile Phone - White Silver on 15july and it got dipacted .But in that problem in mobile it is getting hang out .and automatically switched off.so i returned it back on july 22nd and i requested to refund amount .courier person came to collect it his name vijay and courier id :[protected] and you got product from courier also .I got message and mail on 25th july that dear customer you will getting cheque within 2-3 days but still now no response .when i called to customer care they are saying to wait still 7-10 working days .i am un happy to your service and giving wrong information to customer .so kindly refund my amount on 1st of august .and send me soon response for this mail ...
Name : Sheeba Sana
Order No :[protected]
Sub Order No: 82355299
Contact Number : [protected]
courier : vijay
Courier Id :[protected]
address: sheeba sana
13 aoru centre 4 th cross 5 th block koramangala near empire hotel ola cabs
This mail regarding Complaint against homeshop 18 . my name is sheeba sana i have placed order Karbonn A90 Dual SIM Android Mobile Phone - White Silver on 15july and it got dipacted .But in that problem in mobile it is getting hang out .and automatically switched off.so i returned it back on july 22nd and i requested to refund amount .courier person came to collect it his name vijay and courier id :[protected] and you got product from courier also .I got message and mail on 25th july that dear customer you will getting cheque within 2-3 days but still now no response .when i called to customer care they are saying to wait still 7-10 working days .i am un happy to your service and giving wrong information to customer .so kindly refund my amount on 1st of august .and send me soon response for this mail ...
Name : Sheeba Sana
Order No :[protected]
Sub Order No: 82355299
Contact Number : [protected]
courier : vijay
Courier Id :[protected]
address: sheeba sana
13 aoru centre 4 th cross 5 th block koramangala near empire hotel ola cabs
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64%
Complaints
3449
Pending
350
Resolved
2012
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This is a fraud and fraud company they always cheat their customers of rural area, they sold rejected goods to people in the name of brands..My complaint no is 82525019...
I do not recommend this company to you...
Do not buy anything from this company and share bad reviews about this company everywhere/