[Resolved] Homeshop18 — sending wrong goods and now undue delay in refund of amount | |
Friends, non refunding of amount against order company failed to supply i had done online booking for onida mobile (product code-G480) costing Rs3699/- in Nov-Dec08, by online booking the product and paying the cash on delivery of parcel by courier TNT ( DO[protected] ww )on 18/12/08. but on opening the parcel i was shocked that Homeshop18 sent me inferior mobile model G-460 costing Rs 500 less and still charging me for the ordered product. With great difficulty they agreed to collect the parcel without me having to pay the courier, as it was mistake on their part, subsiquently i again approached customer care in FEB2009 on their toll free nos to inquire why they are not sending the correct product, every time they apologised for the delay but did nothing to solve the issue. After multiple follow up they agreed that the correct product is not available and that i will receive the refund cheque of icici bank made on 4th april 09 within 7 days, and that the said cheque will be delivered by registered letter of indian post. However till date 06 may 09 i have yet to receive the refund letter, in spite of phoning them again and again. my advice never SHOP WITH HOMESHOP18, or be prepared to pull them in consumer court to claim the refund money with interest + various phone expenses if you have the bills + legal expenses and for the mental torture thus suffered, since that is the only option the company has left for me to exercise addendum the various complaints registered by homeshop18 customer care are 777478 then 1020963 on 4/2/09 then 1458105 on dt 4/05/09 and may be many more to go... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 46 Comments | |
Comments
Dear Bhagyashree,
We are sorry to know about the experience you had while shopping with us.
We are looking in to the issue in resolving it and will give you a call immediately on this regards.
Thanks,
Team HomeShop18
We are sorry to know about the experience you had while shopping with us.
We are looking in to the issue in resolving it and will give you a call immediately on this regards.
Thanks,
Team HomeShop18
Dear Sir,
I have taken a AMEKETTE Micro SD Card in the month of April, 28 2011. There were 2 4gb micro sd card which both of them were working and suddenly one of them were stopped working and called up to the customer service number and spoke with - Ashwani and he couldnt resolved the issue and than transferred the call to the Supervisor name - Nakul and given a different resolution and he was too much rude and even informed that it will replaced however need to send the old card back and than they will send the new card.
I informed him that there was another product - Maharaja Nano Mixer and Grinder and it was deffective product where the main lid was broken and need to get replaced and than returned back the product lid and waited alot of time period of 22 days and than there was no issues was resolved.
So i have informed that need to send me the new card first and than i will send the old product back and he denies and hunged up the call.
Is this the status of customer service that home shope18 gives to the customer. Please do take care of the issue ASAP.
Thanks and Regards
Rajiv Ghosh
[protected]
I have taken a AMEKETTE Micro SD Card in the month of April, 28 2011. There were 2 4gb micro sd card which both of them were working and suddenly one of them were stopped working and called up to the customer service number and spoke with - Ashwani and he couldnt resolved the issue and than transferred the call to the Supervisor name - Nakul and given a different resolution and he was too much rude and even informed that it will replaced however need to send the old card back and than they will send the new card.
I informed him that there was another product - Maharaja Nano Mixer and Grinder and it was deffective product where the main lid was broken and need to get replaced and than returned back the product lid and waited alot of time period of 22 days and than there was no issues was resolved.
So i have informed that need to send me the new card first and than i will send the old product back and he denies and hunged up the call.
Is this the status of customer service that home shope18 gives to the customer. Please do take care of the issue ASAP.
Thanks and Regards
Rajiv Ghosh
[protected]
Homeshop18 — Incorrect amount of refund
Hi,I had placed the following orders[protected] with Homeshop18 on 1st May'2012.
1) Vocabulary Advantage GRE/GMAT/CAT And Other Examinations
2) Barrons Guide To Gmat, 16/Ed
The total cost for these exceeded 500/- so I was given an additional 100/- discount.
However, 2-3 days, I was informed that my money for the first book would be refunded as it is out of stock.
I was refunded 195/-. This implies that I was given only 56/- discount and wasn't given the full 100/- discount even though its not my fault.
I have written 4 e-mails to their helpline and every time they give the same message without understanding the email.
It has been a very bad experience with them and I am sure others too would face similar problems in dealing with them.
Nitin
order No :[protected]
date : 7/11/2012
deliver 4-5 days before diwali festival
i also call cc number two time for delivery in time
but on 11/11/2012 i get sms from bludart conformimg that delivary is possible on or after 15/11/2012.
it is after diwali, newyear, bhaibij...
so i cancle my order
i also conform it on homeshop18 cc number.
Himmatsinh Devda
[protected]@rediffmail.com
date : 7/11/2012
deliver 4-5 days before diwali festival
i also call cc number two time for delivery in time
but on 11/11/2012 i get sms from bludart conformimg that delivary is possible on or after 15/11/2012.
it is after diwali, newyear, bhaibij...
so i cancle my order
i also conform it on homeshop18 cc number.
Himmatsinh Devda
[protected]@rediffmail.com
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Home Shop 18 — not refunding the amount for the product we wanted to return
My name is Bhagyashree Wankhedkar. I have purchased a Thomas and friends train of Rs. 1299/- from your site on 5th May, 2011 my order number is[protected] for which I have made the payment at the time of booking the product itself. On 9th May, 2011, I took the delivery of the product and I came to know that the Train is not battery operated.The details of the product given byHome Shop 18 on their site were insufficient. On 9th May evening I called Home Shop 18 and lonched a complaint for the same Complaint number is 64248741. They gave me the TNT courier number to send back the product. On 10th may, 2011 they refused to take the product in return saying that the product is not having Money back guarantee. I am not at all satisfied with the product they sold to me n their services as well. Please help me to get my money back from these thieves.