[Resolved]  Homeshop18 — PRODUCT WAS NOT SEALED & ETC

I HAD PUECHASED ONE S-30 MOBILE OF SIGMATEL VIDE ORDER NO[protected] DT.14.12.2009 THRU MY MOBILE NO-[protected] WHEN I GOT DELIVERY AFTER PAYING CASH RS.3999/- TO THE COURIOR MAN I OPENED THE PACKET I FOUND THAT THE MOBILE BOX WAS NOT SEALED AND THE MOBILE SET WAS DIFFERENT AS IT WAS SHOWN ON TV.

WHEN I STARTED THE MOBILE I FOUND BATTERY PROBLEM AND BATTERY CHRGE WAS LASTING FOR 10-15 MINUTES, SOUND QUALITY WAS POOR, VIBRATOR WAS NOT THERE IN THE MOBILE. EVERY THING WAS DIFFERENT THAN WHAT IT WAS SHOWN ON TV.

I COMPLAINED IT TO CUSTOMER CARE AFTER GETTIG DELIVERY THEY GAVE ME THE NUMBER OF SERVICE CENTRE IN DELHI[protected]/1432 WHICH WERE NOT RESPONDING. THEN AGAIN ON 04.01.2010 I CALLED TO CUSTOMER CARE THEY GAVE ME SERVICE CENTRE'S NO [protected] & [protected] THE 1ST NUMBER WAS OF CHANDIGARH WHILE I AN LIVING IN KOLKATA THE CONCERN PERSON TOLD I HE IS NOT RELATED WITH THIS PRODUCT AND 2ND ONE WAS NOT RESPONDING.

I DONT KNOW THE AUTHORITY OF CUSTOMER CARE PERSON I CALLED 2 TIMES AND GOT DIFFERENT REPLY ONE SAYS YOU CALLED TO SERVICE CENTRE AND ANOTER IS SAYING YOU SEN YOUR HANDSET TO OUR COURIOR BY CALLING TO THE NUMBER[protected] BOTH THE NUMBERS I WAS NOT GETTING ANY RESPONSE.

THIS IS THE MATTER OF CHEATING GENUINE PEOPLE.

I AGAIN REQUEST YOU TO KINDLY GET BAK YOUR PRODUCT AND REFUND MY MONEY BACK OTHERWISE I SHALL BE BOUND TO TAKE SOME LEGAL ACTION.I AN TOTALLY PUZZLED.

REGARDS

DILIP JOSHI
KOLKATA
[protected]