[Resolved]  Homeshop18 — Homeshop18 Customer care is effective

Dear Concern,
HomeShop18 Ticket: #75539847
This is to bring to your kind information that i received a Black & Decker 1 Cup coffee maker DCM 15 on 22Oct12. But it is only 300W input (as mention on the product) while you are showing in ur product detail, it is working on 500W. It is not as per standard so kindly replace it as soon as possible.

Mention in ur site: Specifications: Brand : Black & Decker Model : DCM 15 Technical Specifications Input Power (IEC) : 500 Watts Voltage : 220

regards,
Vijay Kumar
[protected]

Hi,

I am writing this email after waiting 3 months for a resolution. To begin with, I gifted a mobile phone to my sister. Having heard about good reputation of Micromax, I shopped online on Homeshop18 website. Since the very first day, this mobile phone has been a pain. She has been trying to get in touch with Homeshop18 and you guys from the very beginning, however everyone is passing the buck to one another. Heights now, your mobile phone would not identify sim, would not catch signals, would show blank screen and does not work. We did not pay 6000 bucks for a piece of junk. Take this crap out of my home and refund me the complete amount, as it was a Birthday gift for my sister

here is my mobile number
[protected]

Dear Sirs, I bought a Samsung Galaxy S Duos mobile phone on 9th January 2013 (order no.[protected]. The said product was having an offer of free 16gb memory card, valid till 10th January 2013 and the process of redeeming the offer involved entering IMEI number of the purchased phone. As I made online purchase on 9th January 2013, it was not possible to enter the IMEI code on or before 10th January 2013, I did the thing anybody would have done in this situation, I called up[protected] and the customer care executive confirmed me that no need to complete the redemption process online and that I would get the memory card along with my phone. But, it was unfortunate to receive the phone w/o free memory card and a complaint in this regard resulted in a phone call from you with comments "you have not completed the redemption process online so we are sorry to inform you that you are not eligible to avail the offer". Dear sirs, I am not complaining here for the wrong information I got from the c.c.executive of which I don’t have any evidence though we get a message in the beginning of such calls that ‘the phone call may be recorded for the training purpose’. What I would like to understand here is, if the offer with expiry date 10th jan required the purchased mobile IMEI info to be entered online on or before 10th Jan, Is it possible to do the same for an online purchase made on 9th Jan or 10th jan... the answer is simple... "NO". Then what is the logic to display such offer with this product, , , just to make fool out of the consumers/buyers ?? Dear sirs, I request you that instead of conveying a ‘sorry’ to me please take up the matter positively to resolve my genuine complaint and I would like to suggest to eliminate the loophole from your system to avoid such loss and inconvenience to your customers in future. Harish Pahuja / [protected] / [protected]@gmail.com