[Resolved]  Homeshop18 — Missing Product, No Refund or Customer Service Action

Address:

Chennai, Tamil Nadu

First of all, We were sent an Incomplete product from VLCC Facial Kit which is of no use unless we purchase again!!!
What they sent to us instead of 2 packs of Facial was one Item completely missing from the Kit. If Manipulation with Seals is happening, where is the guarantee of ensuring safety of the product reaching you in full form??
Are they Fooling most of the Customers here?
Also We started seeing aggressive promotion of the same product on TV since this happened & were wondering who buys this stuff??

Starting from 22nd October till Today 27th December 2011 we haven't received any Genuine response from them but only this below:

RashiK->[protected]:52:52->Dear Customer We sincerely apologize for the inconvenience caused. Please note we are arranging to send Face Scrub at the earliest on priority at same shipping address. Warm regards, HomeShop[protected]

RashiK->[protected]:13:14.329->Dear Customer, We sincerely apologize for the delay caused in the delivery of the product. Please note we are arranging delivery at the earliest on top priority. Warm regards, HomeShop[protected]

ShortShipment_Helper->[protected]:12:02->spoken with the cusotmer,infrmed that she will get the refund of 200 rs on name-Deepti Nemana.. Abhishek.

HS18 Customer Care->[protected]:32:42.696->Dear Customer, We thank you for shopping with us. Please note, we are arranging to send the Refund cheque of 200/-RS on priority basis due to missing item & please allow us some time to resolve the issue Happy Shopping! Warm regards HomeShop[protected]

HS18 Customer Care->[protected]:20:08.598->Dear Customer Please note it will take 10-12 working days for the same.

If you see here, they decide on their own that we get a refund instead of the product!!!!