[Resolved]  Homeshop18 — delivered inferior quality and different product

Address:

Pune, Maharashtra

Sir my name is vaishali and my email is [protected]@gmail.com I have ordered two jewellery sets name pipe set with leaf-30 from online homeshop 18 when I was ordering online it was not accepting my residence address as I am leaving in Bhiwandi Dist. Thane. I called up homeshope18 customer help line no. they said that you give different city address so I mentioned my mothers address at pune. product delivered at y mothers place and after eight days I received that at my place when I did open the courier I found inferior quality and product not matching with the online display product and it was damaged also. when I called up at helpline and told them about the quality and mismatching of the product they said you courier that product to us and will send you another product I said will send you the product but I want my money back they replied that its not possible when I forced them to transfer the line to senior they did not. Now I need help from you in this matter.