Dear Consumer Court/ Home Shop 18,
This complaint is in regards with the product (cash on delivery: Samsung 12 mp digital compact camera with Reebok Watch free @ 4490/-)which i purchased through online website Online Shopping India - Shop Online for Mobiles, Cameras, Home Appliances ,Books, Jewellery and more from HomeShop18
I ordered Samsung 12 mp digital compact camera with reebok watch free on 19th January 2012 the order was booked for RS. 4490/-
i received the product on 23rd January 2012 by home shop18 delivery boy. when i open the parcel to my shock i found reebok damaged watch and second shock the Samsung digital camera is non functional defective camera.
when i immediately called up to homeshop18 customer care number they are told me we will send you a new reebok watch ( i didn't understand why to send again a new watch for second time instead of sending a good condition watch) and coming to second product when i said samsung digital camera is non functional defective camera they told me to contact samsung customer care or visit samsung service center in my city(hyderabad) where in homeshop18 is in noida. i didnt understand why should i approach them when i purchased a brand new product from homeshop18 website. these all words was been narrated by homeshop18 manager.
i request consumer court to take this case seriously to avoid frauds and do the needfull for innocent customers.
For your Reference:
Customer Name: MUZAFFAR SIDDIQUI
Description of Goods: Samsung 12 MP Compact Camera with 4x Zoom with free Reebok Watch worth Rs.2599/-
Buyer's Order No. 909163779
Sub order No.39722857
Rate: Rs. 4490/-
Shipping City: Hyderabad
Cash on Delivery
Invoice No. NOI/012012/4131
Dispatch Through: Aramex
Product Delivery Date: 23rd January 2012