[Resolved]  Homeshop18 / IFB Microwave Oven — not fulfilling the order and harashed the customers

i booked a IFB make 30 ltr microwave oven after seeing on the website of homeshop18 and they acknowledge my order vide order no.[protected] in the month of Dec 2009.
After 2 days of booking the homeshop people start confirming the address etc. on my mobile/landline nos and after that they confirmed they will deliver by 22 th of the Dec, we haven't move out thinking that any time they can arrive to deliver the product and in absence of me at home caused problem to them.

it was shocked on 30/12/2009 a mil come rom them stating there inability to supply the appliance and they stated the refund of the same will under process.
also stating i experience as per the expatctation.
The amout was already deducted from my account.i want the interest on my amount and compensaton for the harashmnet given during this transaction.
here is the mail from them


Dear Jitendra Kumar Singhal,

Thank you for shopping with HomeShop18. We wish to inform you that we have processed refund against order number:[protected], sub order number 72160111.


The refund will be processed for the cancelled Sub Order through the same mode of payment E.g.: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the credit card's account.


Refund Process:
For credit card /Debit card mode of payment, refund processing time is 6-8 working days.
For COD/check/DD mode of payment, refund processing time is 15-20 working days.
For orders placed through gift certificates, refund mode would be through gift certificate and a new gift certificate would be issued.


Hope your experience with HomeShop18 was up to your expectations. In case you have any ideas, suggestions or complaints, pls feel free to send us your feedback - http://www.homeshop18.com/feedback

Continue shopping at www.homeshop18.com

With Warm regards,
Customer Service
HomeShop18

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