Homeshop18 — Supply of non working product

Address:

Karnataka

Dear Sir/Madam,

This is to register a complaint against a online shopping site viz. homeshop18.com

I had ordered a Remote controlled Toy - Helicopter from the homeshop18 in oct 12 .
i had opted for cash on delivery option for the product worth Rs 999.
I was delivered the product on 11/10/12 , i paid cash.
To our surprise and frustration , the TOY was NOT WORKING at all. i immediately contacted the homeshop18 on their customercare and i talked with MR Nitesh on the same day within 30 mins of the delivery of NON- Working product.
i was told to return the product to a Delhi based address which sounded very fishy and unauthentic. i talked with customercare again but they told me to send the product to same address to delhi on my own courier expenses.
To our surprise and frustration the product was returned back saying the address is not found.
I hve called the customercare of Homeshop18 for multlple number of times but neither those poeople are ready to supply new working product nor ready to refund the money .

details of my order
Name - Advaith Deshpande, tilakwadi , Belgaum

order number[protected]
product details - SKUcode T25My12-6008 helicopter
price - Rs-999.

kindly help me to get the refund or the product in working.
my contact number[protected]
[protected]@hotmail.com