[Resolved]  Homeshop18 — Wrong Product / Insulted by customer care

Address:

Ludhiana, Punjab

We placed an order for "Gamini - Graceful Saree in Chanderi Silk - Maroon"
Order Number :[protected]
We received this product on 28th July.When we opened the packet and checked the Saree,It was Purple not Maroon.When it was clearly mentioned while placing an order and it says the same on the Delivery voucher as well.(Pic Attached)

We called the customer care people to sort it out and get it replaced with the right product.

We clearly mentioned that it was a gift for "Rakhi" and there's a mistake on Home Shop 18's end and they need to fix it ,But in return the guy over the phone hung up on us.

We called again and asked for supervisor and after a long hold a guy called "Aalok" answered and the phone and told us that he is a supervisor.We told him the whole story and asked us to help us.

First he tried being very cocky on the phone and then he started being rude as well with lots of attitude over the phone.He told us that we have to send the product back and then they will investigate it and it all good then they will send the right product .The whole process was of about 10 days .When we explained him the gift situation he started being rude.He was not helpful at all.

First - they never deliver on the specified date of delivery over the phone.
Two - They deliver the wrong product.
Three - They start being rude over the phone and being not at all helpful
Finally - They hung up on you.

We are very much frustrated as we trusted these people for gift and first they got delayed and then sent wrong product they have ruined our special occasion.

When we mention this to the supervisor and ask him to show some courtesy and sort it out asap.And why we compensate our time and patience for their mistakes.Then the supervisor started being cocky and told us that by accepting the mistake and sending the right product they are already compensating.

We are so disappointed with HomeShop18 ,They conned us,Insulted us and cheated.

Regards
P Kanta
Order Number[protected]