[Resolved]  HomeTown — Bad service

Home Town — Worst Customer service

I have bought a reading table which was over priced and the only reason I bought it from home town expecting that there will be quality product with quality service and I am totally disappointed.

the wooden panels delivered has a damage and I have been calling them to replace for the past 10days. And the customer service never picks up the call. i have also called up the head office which seems to do just no wonders. I dont know how to react to this. I am just sharing this to all the innocent customers like me who go with the brand and finally end up loosing patience and money.

Dear Ms. Vijaya,

This message is from HomeTown.

We regret the inconvenience caused.

If the stated problem is not resolved, kindly write us on [protected]@home-solutions.co.in, along with your contact details and order number and the city.

We will revert at the earliest.

Warm Regards,
HomeTown Customer Service

If anybody from Home Townmay read these commenst:

You have the worst services in the whole universe. I got my bed delivered after 7 days what you had committed and it's now 6th day nobody is coming for assembly. Your CC people are giving different and stupid excuses, simply making fool of me.

You lost one customer!

I book a modular Kitchen and a wardrobe before diwali from hometown (Great India Palace, Noida), I paid all money in advance before diwali 2009 but still its not completed, they assured me with in 10 days its completed but till its not completed... Am going there so many times but nobody is hear,

Still nobody hear ...

I am facing the same problem. I bought one bed from hometown on 4th of March 2010 and got it delivered on today morning, though they promised the delivery very next day. Also they have not sent yet a person to assemble it.
Also their helpline numbers are continuouosly engaged. It's really pathetic experience.

I booked 2 pieces of carved sheesham wooden chairs on[protected]. Till today[protected] it has not been delivered. Calls on 61775200 result in indefinite wait both before and after the call is received. The only answer i ever got is "oh! we are sorry. But shall deliver in 2 days". Speaking to Mr Sarfaraz ([protected]) Delivery Head, or Ms Niranjana ([protected]) did not result in getting a clarification about the delay...only time for another 2 days. Home Town is a good place for a stroll/walk with your family but CERTAINLY NOT FOR MAKING PURCHASES. BEWARE. I only hope to receive my money back at the earliest...I will never go to HomeTown or recommend it to anybody in future...a pathetic experience

Yes i agree with the complaints posted by the affected customer. Home town staff are really undertrain, they themselves dont know what are the policies of the copmany . Under one roof the two responsibile Authority giving contradictory answers.

I will recommend that no one should go to Home Town .

Dear Mr. Everest,

This message is from HomeTown.

We had received your complaint on [protected]@futuregroup.in. We deeply regret the inconvenience caused to you.

We have got your confirmation that the assembly was completed on 8th Feb 2010.

Warm Regards,
HomeTown, Customer Service.

HomeTown — Non delivery, poor service

The service in this shop is terrible. I purchased a futon from this place on 24Apr2010. I was promised delivery on 02May10- which I thought was too long to begin with. However the delivery did not take place till 8th after repeated follow-ups. I had guests coming to stay with us on the 9th and there was following up with them to get the fitting done by 9th. First I was told that it will get done but then on the evening of 9th I was told that they needed 48 hours for delivery. They think that once they have our money they can do anything. I had to tell them I will lodge an FIR after which they said they will send a person today, i.e. 9th. I spoke to Ms. Karuna, Mr. Sarfaraaz and the store manager Mr. Vishnu. I am still waiting for the fitting person to land up.

I am starting a Facebook group on Hometown highlighting the terrible service issues with this establishment and am going to circulate to everyone of my friends list. It is shocking how a store like this which belongs to the prestigious Future Group can behave like this. And yes, if the fitting doesnt happen today I am going to go to the cops.

The service in this shop is terrible. I purchased a futon from this place on 24Apr2010. I was promised delivery on 02May10- which I thought was too long to begin with. However the delivery did not take place till 8th after repeated follow-ups. I had guests coming to stay with us on the 9th and there was following up with them to get the fitting done by 9th. First I was told that it will get done but then on the evening of 9th I was told that they needed 48 hours for delivery. They think that once they have our money they can do anything. I had to tell them I will lodge an FIR after which they said they will send a person today, i.e. 9th. I spoke to Ms. Karuna, Mr. Sarfaraaz and the store manager Mr. Vishnu. I am still waiting for the fitting person to land up.

I am starting a Facebook group on Hometown highlighting the terrible service issues with this establishment and am going to circulate to everyone of my friends list. It is shocking how a store like this which belongs to the prestigious Future Group can behave like this. And yes, if the fitting doesnt happen today I am going to go to the cops.

i had booked a kitchen cabinet one 2 door and another 3 door on 26/04/10 from HOME TOWN vikhroli bill no 6096 and we were told delivery by 10/05/10. when called for the delivery they had all the excuses in the world to cover up their side. when i visited the store i met their Sales person Mr.Baba who told me they wont be able to supply it as there is no availibilty of stocks & then he asked me to write a letter asking for refund of payment which was forwarded to his senior named Mr. Nihar ([protected]).
it has been more than a week no reply from their side neither they are answering calls from my numbers.

the service is really pathetic and they are the best when it comes to making false commitment.

regards,
Sunil Madaye

i had booked a kitchen cabinet one 2 door and another 3 door on 26/04/10 from HOME TOWN vikhroli bill no 6096 and we were told delivery by 10/05/10. when called for the delivery they had all the excuses in the world to cover up their side. when i visited the store i met their Sales person Mr.Baba who told me they wont be able to supply it as there is no availibilty of stocks & then he asked me to write a letter asking for refund of payment which was forwarded to his senior named Mr. Nihar ( [protected] [protected]).
it has been more than a week no reply from their side neither they are answering calls from my numbers.

the service is really pathetic and they are the best when it comes to making false commitment.

regards,
Sunil Madaye

i had the worst experience of my life with HOME TOWN VIKHROLI...My sofa set was delivered a month late...worst place to shop...PLEASE STAY AWAY FROM HOME TOWN

HomeTown — Fitting Not done properly

Hello,

I haev purchased a few furniture from Hometown and lodged a compalint to Mr. pushpendra who is taking care of the fitting deptt as the fitting of the almirah which i purchase worth rs 40000 is not done properly , no key are handed over to me but I didn't get any response till date since moer than a month. Please help me out

Umesh
[protected]

HOMETOWN IS THE WORST PLACE TO SHOP AS THEIR SERVICE IS EXTRAORDINARILY POOR...
AVOID SHOPPING AT HOMETOWN

Nitin

Home town sucks to the highest order... your products are not delivered on time, fitting takes ages and customer service is pathetic.it better to stay without stuff being in your house rather than buying from Home town

Home town Vikhroli ----good concept but horrible service-- wished I had seen all these complaints before would not have thought of taking stuffs from the place . Had placed an order for wadrobe, wallunit, sofaset in excahnage of our old stuff, guess what got the wadrobe, Wall unit but I am still following up for Sofa its more than a month now, they taqke ur money well in advance for that they will keep calling u take away the old stuff but they dont deliver on time & best part they won't call up & inform .REALLY FRUSTRATED WANT TO TAKE SERIOUS ACTION AGAINST THOSE PEOPLE

Shop at Home Town...be prepared for low quality good, extremely poor after sales service & God forbid if you need to speak to the customer service for some maintenance...the line is always busy.
I gifted my mother a fridge & it's just about two months & the same is already throwing up problems. I am not able to get through the helline nor has anyone responded to the online complaint.
The gift has become more of an embarrasment to me now.

HomeTown — No Delivery and Fittings done

HI,
I had paid for a complete Marco set bedroom (bed, wardrobe, dressing tabele and 2 side tables ) from Home Town on 3- Nov 2010 and was promised delivery within three days. The dressing table arrived within the 3 days only. The rest yet to come.
I have personally visited the store and met the fittings manager who promised me fitting by saturday, 13 Nov 2010 and rest of the delivery too by sat 13- Nov 2010. No action taken.
I am surprised that even after personally visiting the store and asking them to deliver the product, they dont listen.
Invoice number - 9439

Regards
Nishant

Dear Mr. Nishant

This message is from HomeTown. We regret the inconvenience caused.

We request you to kindly send us an email on [protected]@futuregroup.in along with your contact & order details.

We will get back to you to get the complaint solved.

Sincerely,

Home Town Customer Service.