[Resolved]  Honda Activa Scooter — Damage of chassis of Honda Activa Scooter bearing Registration No.KL08AL 6260

Address:

Thrissur, Kerala

Dear Sir,

This is to inform you that, I C.R Sebastian, have purchased a Scooter (Honda Activa Model : Code SCV100Q) bearing Chasis No.2M 68475528 from the dealer M/S Johns Honda, Puzhakkal Road, Thrissur,Kerala on 29/12/2006. Presently I am working as a Bank Manager in Thrissur town. The Registration Number of my Vehicle is K L 08 AL 6260. I am staying in Aranattukara within 3 kilometers from my office and I am maintaining my vehicle very well and also would like to mention that the Vehicle is sel[censored]sed.

I am maintaining my Vehicle as per company guidlines. After the completion of the service period, I have taken AMC at M/s Johns Bi-Wheelers, Karikath Lane, M.G Road, Thrissur. I had also done full service of my Vehicle with M/s Johns Bi-Wheelers on Two occasions under AMC. Last service was done on 28.08.2011. After the service/checking the Authorised dealer did not mention any problems on my Vehicle. Naturally I was on the impression that the Vehicle is in good condition. But unfortunately on 13.09.2011 I found that there is some problem in the Vehicle and the Vehicle while riding was tilting downwards and was about to fall on the road & I had a narrow escape from a bus coming from the opposite direction. Immediately I approached the dealer, but was shocked to hear from him that the chasis of the Vehicle is damaged within a period of two week after the service, I feel that the damage is questionable because immediately after the service, the Vehicle could run only a few kilometer (i.e a short distance only).

As a valued customer, I have respect to the Company & its products. Lastly and not the least, your Authorised dealer charged a hefty amount of Rs.6439/- including Rs.1500/- as service charge. I humbly request you to please look into the matter and to ensure that these kind of incidents due to lack of quality service should not happen to anyone in future.

On this occasion, I would also request your goodselves to refund an amount of Rs.6439/- incurred by me as it is not a mistake occured from my side. Kindly inform me any remedy to avoid going further to Consumer Court in this regard.

An early response is anticipated.

Thank you,

Yours faithfully,


C.R Sebastian
Chiriyankandath House
P.O Aranattukara
Thrissur - 680 618, Kerala State
Mon. No. [protected]
My email id : [protected]@gmail.com