[Resolved] Honda Aviator — Battery problem | |||
From, Sreeraj.M.S. Madakkal puthen veedu, Kureepuzha (P.O) Perinadu, Kollam, Kerala. Mobile: [protected] To, The Customer Care, Honda Motorcycle & Scooter India (Pvt) Ltd, India. Sub:- Complaint against poor service of Vahini Motors, Pallimukku, Kollam-10. Sir, I purchased one Honda Aviator scooter(Model Code: SCV110GA) on 13/05/2010 from Vahini Motors, Pallimukku, Kollam. It started showing problems with self-start after 2 weeks so I informed them about the problem. The service person from Vahini came to my home and I was told that the battery needs to be recharged. I gave the vehicle for first service and recharging the battery on 17/06/10. The service persons told me that they would give the scooter back after recharging the battery and first service on the same day evening. I was asked to provide my phone number so that they can inform me when the vehicle is ready. But nobody called me and I had to call them back the next day afternoon inquiring the status of the service. They replied that the vehicle is ready for delivery. I asked them why didn't they inform me when it was ready and they replied that they just forgot to call me. After the first service and battery recharge, the self-start problem was solved but the same problem recurred after a few days. I informed them about the issue and I was told to bring the vehicle to their show room for another recharge. I gave the scooter for second recharge on 22/06/10 at 9:30 AM and they asked me to come back at 5 PM to take the vehicle back. I reached the service centre at 6 PM traveling 20 km but they simply told me to come next day since the scooter is not ready as the battery was showing problem even after the recharge. I became angry and asked them why didn't you inform me so that I could have avoided traveling around 20 km. This time also they repeated the same answer that somebody forgot to call the customer. Being a valuable customer of Honda, I heard the same excuse two times in a row. Again, there was no update from them so I called them today(23/06/10). They told me that I would be updated soon. After a few hours, one Mr.Sunil from the service department called me and informed that the battery needs to be replaced. He asked me to come there to collect the battery and a letter for getting the battery replaced. I told him that I can't spent my money, time and effort for getting the battery replaced as its the responsibility of the dealer. But he keeps saying that they can't provide any further assistance for replacing the battery other than giving the letter for replacement. I got pissed off with their poor support and service. I request you to take necessary actions to get my battery replaced and advise your dealer not to behave like this to the valuable customers of Honda Motorcycle & Scooter India Pvt. Ltd. For your reference, please see the details given below. Model Code: SCV110GA, Model Name: Honda Aviator Frame No: ME4JF21 3DA8052056 Engine No: JF21E 9058086 Dealer code: KL050001 Note: The Battery make and number is not even mentioned in the warranty registration card. Sincerely, Sreeraj.M.S Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 21 Comments | |||
Comments
1. It seems like the battery warranty is not under control of the dealer. He will give a letter to the battery dealer for free replacement.
2. And second thing there is a possibility of battery problem again due to the recharge of the vehicle. Mostly the recharging system have some problem in charging the battery. Better get it tested from any one of the "good" dealers near by.
3. Drop a complaint to the consumer court near by with photocopies of documents u have through a registered INDIA POST with acknowledge card and before that inform the dealer that you are going to give consumer complaint against him if he believes he should help the customer better give him time.
After all this is India you can expect this much only from dealers as a average. They do not know the meaning of a customer and customer rights.
Best of luck.
[protected]@j.
2. And second thing there is a possibility of battery problem again due to the recharge of the vehicle. Mostly the recharging system have some problem in charging the battery. Better get it tested from any one of the "good" dealers near by.
3. Drop a complaint to the consumer court near by with photocopies of documents u have through a registered INDIA POST with acknowledge card and before that inform the dealer that you are going to give consumer complaint against him if he believes he should help the customer better give him time.
After all this is India you can expect this much only from dealers as a average. They do not know the meaning of a customer and customer rights.
Best of luck.
[protected]@j.
I am having the same problem
I think Honda should fix this problem.
The battery is getting dischagre when I drive with head and tail lamps on during night.
the next morning I have to start it with kicks.
After first service the problem got solved but after 4 days the problem again started.
we badly need the fix from honda.
chais No - ME4JF213EA8064841
ENG :- JF21E9072415
DEALER CODE:- MH050003
sold on 03/jun/2010
I think Honda should fix this problem.
The battery is getting dischagre when I drive with head and tail lamps on during night.
the next morning I have to start it with kicks.
After first service the problem got solved but after 4 days the problem again started.
we badly need the fix from honda.
chais No - ME4JF213EA8064841
ENG :- JF21E9072415
DEALER CODE:- MH050003
sold on 03/jun/2010
Honda Aviator — regarding accidental service
hello sir i m himanshu.i faced problem in service of honda aviator. My aviator is damaged in an accedent. I filed the report in haldwani honda show room on the date 1 oct 2010. They oraly said to me that aviator service work will be completed with in 10 days but on 12 oct 2010 there is no single work done. They said to me it will taken another 10 days. But i still feel that haldwani honda service center not taking seriosly to that work.Honda Aviator — Rusting of vehicle
I have purchased Honda Avaitor Bearing Chesis No. ME4JF214AA8003318 On 25/02/2010.I am facing many problems from the date of purchse.
1. The seat is not fitting properly and fit upside near about 2 inches from back side
due to wnich i get the feel of sliding while driving the scooter.
2. Vibration in front pannel. This issue was brought to notice of service enginner but
issue remains the same.
3. Voveling in Handle is from the first day of the purchase and engineer is unable to resolve the issue.
4. Rusting of side foot Pannel is Just start within 4 months of purchase and brought down to notice of service engineer , He is just tossing me and repling irresponcibaly.
I purchase the avaitor beleving the Name HONDA and refering the advertise accordingly but I am totally unhappy with the Honda Quality.
Naresh Phadnis.
Battery problem
From-Sandeep gupta
795/patel nagar
Ludhiana.
Ph: [protected]
To,
The Customer Care,
Honda Motorcycle & Scooter India (Pvt) Ltd,
India.
Sub:- Complaint against battery problem
Sir,
I purchased one Honda Aviator scooter on 17/11/2010 from Krishna honda. It started showing problems with self-start after 2 weeks so I informed your dealer sarabpriya Honda about the problem. I was told that the battery needs to be recharged.
I gave the vehicle for first service and recharging the battery..
After the first service and battery recharge, the self-start problem was solved but the same problem recurred after a few days. I informed them about the issue and I was told to bring the vehicle to their show room for another recharge. I gave the scooter for second recharge . but after few days it was again starting problem due to battery. I wrote to your customer care but I don’t got any reply till today.
For your reference, please see the details given below.
SANDEEP GUPTA
[protected]/[protected]
Note: The Battery make and number is not even mentioned in the warranty registration card.
From-Sandeep gupta
795/patel nagar
Ludhiana.
Ph: [protected]
To,
The Customer Care,
Honda Motorcycle & Scooter India (Pvt) Ltd,
India.
Sub:- Complaint against battery problem
Sir,
I purchased one Honda Aviator scooter on 17/11/2010 from Krishna honda. It started showing problems with self-start after 2 weeks so I informed your dealer sarabpriya Honda about the problem. I was told that the battery needs to be recharged.
I gave the vehicle for first service and recharging the battery..
After the first service and battery recharge, the self-start problem was solved but the same problem recurred after a few days. I informed them about the issue and I was told to bring the vehicle to their show room for another recharge. I gave the scooter for second recharge . but after few days it was again starting problem due to battery. I wrote to your customer care but I don’t got any reply till today.
For your reference, please see the details given below.
SANDEEP GUPTA
[protected]/[protected]
Note: The Battery make and number is not even mentioned in the warranty registration card.
Honda Aviator — Bad services at ur servicing and showrooms
Dear Sir ,i had purchased Honda Aviator in the year 2008. But till now i am not getting perfect mileage as per norms. And i gave my vehicle for servicing on 11 th of this month. But after servicing the mileage has been drastically dropped and the prior mileage is also not giving. And the jobs which are noted are not done. I am not satisfied with servicing.
I am very disappointed.
I.Jyothi
I agree. services at your showrooms and servicing rooms is verry very poor.
To,
The Customer Care,
Honda Motorcycle & Scooter India (Pvt) Ltd,
India.
Sub:- Complaint against battery problem
A very BAD experience from "HONDA" brand after sales service, not expecting this kind of Quality mishap from this company. We are almost suffering due to the Battery Proble which is down from the very first month of purchase, and till date we are being told by the service center that you have to wait for the battery for another 6 months. May i know know why you are not taking the battery failure as your QUALITY failure . I am expecting this complaint to reach the Service Quality head of Honda Motors . Many more options are also available with me to move ahead but I want a response from your side.Definetly I HAD NOT Enjoyed so called "QUALITY"
Mohan Singh
[protected]@yahoo.co.in
[protected]
Vehicle No- UP-32 9381
DOP: 19 March 2010
Dealer : Jugal KishoreHonda, Lucknow
The Customer Care,
Honda Motorcycle & Scooter India (Pvt) Ltd,
India.
Sub:- Complaint against battery problem
A very BAD experience from "HONDA" brand after sales service, not expecting this kind of Quality mishap from this company. We are almost suffering due to the Battery Proble which is down from the very first month of purchase, and till date we are being told by the service center that you have to wait for the battery for another 6 months. May i know know why you are not taking the battery failure as your QUALITY failure . I am expecting this complaint to reach the Service Quality head of Honda Motors . Many more options are also available with me to move ahead but I want a response from your side.Definetly I HAD NOT Enjoyed so called "QUALITY"
Mohan Singh
[protected]@yahoo.co.in
[protected]
Vehicle No- UP-32 9381
DOP: 19 March 2010
Dealer : Jugal KishoreHonda, Lucknow
Honda Aviator — no parts available from last 3 months
hello my name is Puneet ,i live in sirsa, haryana
three month ago my new honda aviator met an acciedent which results in breakage of one part of my scooty,
i ask tthe agency dealer to buy that part ,,but there is no part reciecved
i want to bring my scooty become perfect kindly pls take me the scooty part as soon as poissible.
puneet mahipal
email:[protected]@yahoo.com
nuetral
DEAR SIR,
I HAVE BOUGHT HONDA AVIATER 9 MONTH LATER WITH 5 YEAR WORRENTY . I HAVE FACING THE STARTING PROBLEM FORM 3RD MONTH OF PURCHASE. HONDA DEALER TRY TO SOLVE BUT NOW HE IS ALSO UNABLE AND DOESN'T GIVE SATISFYING RESPONSE. THE PROBLEM IS STILL SAME, THE PROBLEM IS OF MANUFECTURING DEFFECT.
I AM NOW TOTALLY DISTURBED AFTER BUYING THIS AVIATER . PLEASE CHANGE THIS OR SOLVE MY PROBLEM COMPLETELY AT YOUR HAND IF YOU CAN DO.
I HOPE YOU WILL CONTECT ME DIRECTLY
THANKS AND REGARDS
DEEPAK SINGLA
[protected]
I HAVE BOUGHT HONDA AVIATER 9 MONTH LATER WITH 5 YEAR WORRENTY . I HAVE FACING THE STARTING PROBLEM FORM 3RD MONTH OF PURCHASE. HONDA DEALER TRY TO SOLVE BUT NOW HE IS ALSO UNABLE AND DOESN'T GIVE SATISFYING RESPONSE. THE PROBLEM IS STILL SAME, THE PROBLEM IS OF MANUFECTURING DEFFECT.
I AM NOW TOTALLY DISTURBED AFTER BUYING THIS AVIATER . PLEASE CHANGE THIS OR SOLVE MY PROBLEM COMPLETELY AT YOUR HAND IF YOU CAN DO.
I HOPE YOU WILL CONTECT ME DIRECTLY
THANKS AND REGARDS
DEEPAK SINGLA
[protected]
Vehicle is fine, but, the EXIDE maintenance free battery goes within or over 1 year. EXIDE 4L battery which Aviator uses is hell to you. It is not Maintenance Free… It is a big Headache since you need to change your Battery.
One more highlight is Battery casing they use which doesnot allow 5L battery to fit in (5L battery is being used in Activa and Dio). You need to take care you have to buy only 4L battery for Aviator which is not available in Amaron.
I brought Amaron BTX5L battery on recomendation from the service center guys since, they told Activa or Dio battery would fit. But, to my agony after purchasing 5L battery, they took the vehicle to replace the battery only to discover that it only fits with 4L battery which is not available in Amaron.
Service guy asked me to get Exide 4L battery only. I got very annoyed and angry. Why should I buy Exide… It is the worst battery I found. Even, I had to replace this EXIDE battery for my car too. EXIDE BATTERY IS LIKE SUICIDE BATTERY… it will kill itself very soon and creates a big problem to the owner.
I stongly recommend as being a customer to Honda…. not to go for EXIDE battery which is obviously a big headache for the customers.
Now, I need to change the Battery casing with fabricated plate holder to fit my BTX5L Amaron battery into my Aviator. Also one suggestion to Amaron battery to manufacture 4L pro-bike batteries since, I found this to be a good battery and none of the aviator owners should face the problems which myself and other aviator owners faced till now.
Customer satisfaction should be every company’s motto.
One more highlight is Battery casing they use which doesnot allow 5L battery to fit in (5L battery is being used in Activa and Dio). You need to take care you have to buy only 4L battery for Aviator which is not available in Amaron.
I brought Amaron BTX5L battery on recomendation from the service center guys since, they told Activa or Dio battery would fit. But, to my agony after purchasing 5L battery, they took the vehicle to replace the battery only to discover that it only fits with 4L battery which is not available in Amaron.
Service guy asked me to get Exide 4L battery only. I got very annoyed and angry. Why should I buy Exide… It is the worst battery I found. Even, I had to replace this EXIDE battery for my car too. EXIDE BATTERY IS LIKE SUICIDE BATTERY… it will kill itself very soon and creates a big problem to the owner.
I stongly recommend as being a customer to Honda…. not to go for EXIDE battery which is obviously a big headache for the customers.
Now, I need to change the Battery casing with fabricated plate holder to fit my BTX5L Amaron battery into my Aviator. Also one suggestion to Amaron battery to manufacture 4L pro-bike batteries since, I found this to be a good battery and none of the aviator owners should face the problems which myself and other aviator owners faced till now.
Customer satisfaction should be every company’s motto.
Honda Aviator — bed services
bed serivesi will purchase Honda aviator for ganga automobile Surat for LSAT year date[protected].and i will do all free service for company but last 1month i will give my vehicle for services for 4 time.my complaint is my vehicle is-not start properly.but ganag automobile services satiation employ is not clear this problem and not tell me what problem is my vehicle so not start not properly.so what can i do now
from
hemant ginoria
(m)[protected]
surat gujrat
Yesterday, I changed the original Exide battery of our Aviator after facing the self-start problem for over a month.My reliable and experienced auto-mechanic gave me the same feedback and changed the battery at a price of Rs.1345/- all inclusive with a two year warranty.Although I am satisfied with the vehicle otherwise, a world famous company like Honda should live up to its reputation by immediately looking into this issue.
To,
Customer Care
Honda Motorcycle & Scooter India (Pvt) Ltd,
India.
Sub:- Complaint against battery problem
This is really a very bad experience considering I have bought so called reliable company like Honda. Within 3 months of buying I had self start problem. Even after service personal taking care to problem, it is still persisting. It's being 1 and half year now and still living hell. I had Activa before and was very impressed and thinking it would be the similar experience with aviator I bought it. I would never buy anything Honda again. All that wonderful experience with Activa is wiped clean with this experience. If a reputed company can resort to outsourcing such bad batteries for their vehicle.
Now I have to spend almost every 2 months for doing repair work. I have to spend more again on new battery. This is very irritable.
Like I said I am NEVER going to buy HONDA again.
Salil Bhandarkar
Mulund, Mumbai
Customer Care
Honda Motorcycle & Scooter India (Pvt) Ltd,
India.
Sub:- Complaint against battery problem
This is really a very bad experience considering I have bought so called reliable company like Honda. Within 3 months of buying I had self start problem. Even after service personal taking care to problem, it is still persisting. It's being 1 and half year now and still living hell. I had Activa before and was very impressed and thinking it would be the similar experience with aviator I bought it. I would never buy anything Honda again. All that wonderful experience with Activa is wiped clean with this experience. If a reputed company can resort to outsourcing such bad batteries for their vehicle.
Now I have to spend almost every 2 months for doing repair work. I have to spend more again on new battery. This is very irritable.
Like I said I am NEVER going to buy HONDA again.
Salil Bhandarkar
Mulund, Mumbai
DEAR SIR,
I HAVE BOUGHT HONDA AVIATER 1YEAR LATER WITH 5 YEAR WORRENTY . I HAVE FACING THE STARTING PROBLEM FORM 3RD MONTH OF PURCHASE. HONDA DEALER TRY TO SOLVE BUT NOW HE IS ALSO UNABLE AND DOESN'T GIVE SATISFYING RESPONSE. THE PROBLEM IS STILL SAME, THE PROBLEM IS OF MANUFECTURING DEFFECT. I AM NOW TOTALLY DISTURBED AFTER BUYING THIS AVIATER . PLEASE CHANGE THIS OR SOLVE MY PROBLEM COMPLETELY AT YOUR HAND IF YOU CAN DO.I HOPE YOU WILL CONTECT ME DIRECTLY
THANKS AND REGARDS,
SAURAB GUPTA
[protected]
I HAVE BOUGHT HONDA AVIATER 1YEAR LATER WITH 5 YEAR WORRENTY . I HAVE FACING THE STARTING PROBLEM FORM 3RD MONTH OF PURCHASE. HONDA DEALER TRY TO SOLVE BUT NOW HE IS ALSO UNABLE AND DOESN'T GIVE SATISFYING RESPONSE. THE PROBLEM IS STILL SAME, THE PROBLEM IS OF MANUFECTURING DEFFECT. I AM NOW TOTALLY DISTURBED AFTER BUYING THIS AVIATER . PLEASE CHANGE THIS OR SOLVE MY PROBLEM COMPLETELY AT YOUR HAND IF YOU CAN DO.I HOPE YOU WILL CONTECT ME DIRECTLY
THANKS AND REGARDS,
SAURAB GUPTA
[protected]
same experience battery is very poor
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HONDA AVIATOR — very bad service in vijayawada
hai this is srikanth i brought a new vechile for my wife.I bought that vechile in KANAKA DURGA AUTOMOBILES beside D V MONOR M G ROAD VIJAYAWADA i was not satisfied with the local dealer servivcing i have informed them about milage they are not doing about that this is my third service what to do? if we give vechile for servicing they giving with in 1/2 an hour i cant understand what is going.Along with me 3 of my friends also taken new vechiles is there any solution for us in vijayawada or other wise we have to give to roadside mechanic so hence i request you to kindly take action and do the needfullS.SRIKANTH-[protected]