Follow us
Log in        Register
     
 

Honda - Non acceptance of complaint sent by e.mail by your dealer in Pune for Third Rate Service given and fooling customers

 
2 Reviews
User
  ramdas narang
IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE OUTLET

Inbox X

Ram Narang
I have send the following complaint to http://www.consumercomplaints.in and the foll...

Jan 30 (9 days ago)

Reply

|
Mail Delivery Subsystem
This is an automatically generated Delivery Status Notification THIS IS A WAR...

Jan 31 (8 days ago)
Mail Delivery SubsystemLoading...
Jan 31 (8 days ago)
Mail Delivery Subsystem
to me

show details Jan 31 (8 days ago)

from Mail Delivery Subsystem <mailer-daemon@googlemail.com>
to ramdasnarang@gmail.com
date Sun, Jan 31, 2010 at 4:02 PM
subject Delivery Status Notification (Delay)

hide details Jan 31 (8 days ago)

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

operations.honda@b.u.bhandari.com

Message will be retried for 2 more day(s)

Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720
[b.u.bhandari.com (1): Connection refused]

----- Original message -----

MIME-Version: 1.0
Received: by 10.141.105.4 with SMTP id h4mr1379236rvm.108.1264846785567; Sat,
30 Jan 2010 02:19:45 -0800 (PST)
Date: Sat, 30 Jan 2010 15:49:45 +0530
Message-ID: <38577f441001300219j33e8fe0xd82e4dddeb75fb53@mail.gmail.com>
Subject: IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE
OUTLET
From: Ram Narang <ramdasnarang@gmail.com>
To: operations.honda@b.u.bhandari.com, mytimesmyvoice@timesgroup.com
Content-Type: multipart/alternative; boundary=000e0cd13846595e77047e5f1733
- Show quoted text -

I have send the following complaint to http://www.consumercomplaints.in and the
following is the complete matter of my complaint for your reference and
suitable action :-

About a week ago, I had given my Honda Activa scooter MH 12 EV 5915 for a
paid service to B U Bhandari Auto Ltd. at their Viman Nagar Signal Junction
branch at Pune. I had listed about 6 to 7 complaints and was assured by
their authorized person who booked my scooter that it will be taken care of.
I even asked him if they would open the drum of the hind wheel and check if
the liners had become hard since the vehicle was not stopping as it should
when braked. He said "Of course, it is included in the paid service and we
shall pour some petrol on the liners to make them soft." I even told him
about the misfiring and excess petrol consumption and the lock of the dickey
seat not opening among other complaints. I asked him to lubricate the
handle lock and the side stand and the kick start, as they were running a
bit rough. He spoke very diligently and assured me of good service. I
signed that the service was done satisfactorily and I was happy - NOW THIS
WAS DONE EVEN BEFORE ANY WORK HAD BEEN PERFORMED ON THE SCOOTER. I WAS MADE
TO SIGN ON GIVING THE VEHICLE FOR SERVICING - ABSOLUTELY RIDICULOUS. When I
contested that how can I be satisfied when the vehilce has not even been
touched by him or his mechanics for any repairs, he answered that this was
the mode of functioning of all their service outlets in Pune and if I had
any objection to it, I may take the vehicle elsewhere for getting it
serviced. NOW IS THIS CUSTOMER SERVICE AND SATISFACTION - IF IT IS - INDIA
HAS REALLY PROGRESSED BY LEAPS AND BOUNDS. I was getting late for my office
and kept quiet and just gave in and signed on the service job card as he
wanted me to do. I asked him for the charges and he informed me that for
servicing their establishment charges Rs. 200/= and for spares extra as per
costs. I asked him that if any spares need to be replaced, will
Reply

Forward

Invite Mail Delivery Subsystem to chat

Mail Delivery Subsystem
This is an automatically generated Delivery Status Notification THIS IS A WAR...

Feb 1 (7 days ago)

Reply

|
Mail Delivery Subsystem
to me

show details Feb 2 (6 days ago)

Delivery to the following recipient failed permanently:

operations.honda@b.u.bhandari.com

Technical details of permanent failure:
The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720
[b.u.bhandari.com (1): Connection refused]

----- Original message -----

MIME-Version: 1.0
Received: by 10.141.105.4 with SMTP id h4mr1379236rvm.108.1264846785567; Sat,
30 Jan 2010 02:19:45 -0800 (PST)
Date: Sat, 30 Jan 2010 15:49:45 +0530
Message-ID: <38577f441001300219j33e8fe0xd82e4dddeb75fb53@mail.gmail.com>
Subject: IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE
OUTLET
From: Ram Narang <ramdasnarang@gmail.com>
To: operations.honda@b.u.bhandari.com, mytimesmyvoice@timesgroup.com
Content-Type: multipart/alternative; boundary=000e0cd13846595e77047e5f1733

- Show quoted text -
Complaint comments 1 Comment     Updated:
Resolve this Complaint  

Comments

D Mar 23, 2012 by
User
Ravi Kishore Tripathi1  
 
Hi,

I have my activa handle problem since 2 month due to which i am not able to drive it. I showed to Activa service center which is in Khargharghar Navi Mumbai, its address is : NITAL AUTOMOBILES, Shop No. 6/7, Plot 22, Sector 22, Kharghar, Navi Mumbai. Ph. No: 022-27742778/27742770.he told me that there is not parts available and will come within 4 days.. the same thing he keep telling since 2 month. I don't know that why Honda Activa selling bike if they doent have parts and if they can't solve the customer issue. My bike is standing at my parking since 2 month and i spent so much money in rickshaw for travel. I become frustrate from honda activa.The govt needs to take serious action against him so that we no other person would suffer like i am suffering.

thanks,
Ravi
91-97699466244

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good) No Rating
    code
    Honda - Non acceptance of complaint sent by e.mail by your dealer in Pune for Third Rate Service given and fooling customers