Honda Cb Unicorn — Service support and parts availability

Address:Ghaziabad, Uttar Pradesh

Dear Sir, I gave my bike for accidental repair to Sangam Honda ( Mr. Bhatnagar ) on Sunday (20thfeb) morning 10:00 am. The Survey of the same got done by Monday 6:00 pm. We are sitting at the end of Thursday but there is no update on when I would get my bike back. I have made 3 visits already at the service center and Mr. Bhatnagar fools me everytime that he will call me and update which never happens. There is only one number that he has shared on which he could be requested to be called, but that number is always busy. I am amazed that I do not even know the estimated cost of repair and 5 days are gone. I am informed that none of the parts which have been damaged are available. I had asked for the number of days it would take for repair and they told me 3, but 5 days are gone and no progress. They are shameless in saying " parts hi nahi hai to hum kya karen, karte hain, dekhte hain kuch..urgent me mangwate hai 3-4 din me".

My Request is:
1. Honda set up an enquiry to find out why did they not check the parts availability before accepting the bike.
2. Why they check the status of the parts only when I visit them, they sleep on it for rest of the time.
3. Why they do not give me atleast a courtsey call on the status of my bike.
4. I go to work on that bike, its been 5 days I am using autos and the delays result in business loss, so Sangam should pay me the losses incurred due to the lapse.
5. I would not visit them again, I request Honda to intervene and help.

I complained on the Honda website, but its been more than 24 hours, except for an acknowledgement email, I havent seen any action.

I have started to beleive that Honda is no better than its dealers.

Owner: Rajinder Singh
CH 03 Q 6272
Dealer: Sangam Auto
date of submission of bike: 20th Feb 2011
My contact no: [protected]
+1 photos
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