[Resolved] Honda — REPLACEMENT OF FAULTY BATTERY

manu.sing87

from Dhrangadhra, Gujarat

Address:

Chandigarh

Sir/Madam ,
I purchased a Honda unicorn on 30/10/09 from Platinum auomobiles at Chandigarh.Since the day i bought it , its battery AMCO 048816 is causing problems.
I have contacted both your service stations ( Mohali & chd) several times but my problem has still not been sorted out. The battery has been charged atleast 5 times on different occasions(i have got documentry evidence) even when when i have repeatedly requested them of a battery REPLACEMENT.

On 10/10/2010, i went to service station to get a paid service and get my faulty battery REPLACED but again they charged the battery (for 24+ hours) and fitted the same old battery with a assurance of proper working this time.

But again after 8-10 days the battery stopped functioning. I went to chd service station on 28/10/10 with the same problem 4th time they assured me of a battery change and kept the battery with themselves, and told me that they'll call me in the evening.

But I received no communication from them, I myself called them thrice but nobody picked the phone. Therefore, I had to go chd service station today i.e. 31/10/10 but they refused to replace the battery and I was told that it was not their fault as the battery is not manufactured by Honda but by AMCO.

Kindly look into the matter, and do the needful

Please arrange to replace the battery.

Anticipating an early response
Yours faithfully,
Manjit singh
Mob:[protected]
Email id: manu.[protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

HANSAJ KUKRETI

from Delhi, Delhi

Re: Manufacturing defects in Honda Aviator STD Vehicle No. DL-13-SH-3015 A/C Anil Kumar Kukreti. With reference to the above, I would like to inform you despite my repeated requests through Mail dtd. 09/12/2010 and 29/01/2011 on the above case wherein I have expressed my grievances that the battery provided by your organization is not working properly. I have visited your workshop Race Honda, Patparganj Indl area on 09/10/2010 and 30/12/2010 for two services and particularly apprised of the fact that the condition of the said vehicle to ply on the road is not road worthy due some snag cropping into its manufacturing. In the IInd service i.e on 29/01/2010 workshop manager has advised to replace the battery from their exide vendor. I visited the exide battery vendor on the location in person on 30/12/2010 and replaced the same vide their Inv [protected]. Thereafter again visited to your race honda workshop Patparganj and checked the vehicle to them. It has been noticed by me after 15 days of the service that It is showing the same condition prior to the service. When Some of your representative has called me in reply to mail 29/01/2011 that the battery will be only be replaced through the exide vendor and hence I again visited to your exide battery vendor on 19/02/2011 and the battery is replaced by them vide Inv no[protected]. But it is still showing the same problem. I think there is some technical fault in your sold vehicle. The vehicle is run only 750 Kms so far. The problem remain unsolved.
I Once again request to kindly look into the matter at the earliest and failing which I have no other option but to surrender the vehicle at your Dealer Race Honda, Jagatpuri Delhi-110051 by whom I have purchased the vehicle vide Inv NO. 10IN02156 dtd 09/09/2010 vide their gate pass No. 5115 dully given ENG/CHASIS No. as JF21E911343/ME4JF213JA8101429.
If I do not response from your end within 3 days I have no other option but to surrender the vehicle at your workshop and is constrained to move the consumer court at this peculiar situation.
Hoping your favourble reply soon.