[Resolved] Honda — Very poor workmanship during service of 2 wheeler Honda Activa as both complaints remain unattended | |||
Subject: Very poor workmanship during service of 2 wheeler Honda Activa as both complaints remain unattended Dear Sir, Myself, Gazal Preet Arneja, owner of Honda Activa (Model SCV – 100R) Registration No PB47 – C – 2500, gone to Gyan Honda, Ferozepur Cantt, Punjab (India) (Authorised Dealer of Honda 2 wheelers) on 23 Mayyy, 2013 for service. I have specifically mentioned two complaints in Job Card (No 13JC01666) as per following:- 1. Faulty Fuel Gauge 2. Handle Cover free and is to be replaced When I did the requisite payment and took the vehicle in the evening from Gyan Honda agency, I specifically asked for the above mentioned two complaints and got confirmation that these two have been attended to the level o[censored]tmost satisfication. On 24 May, 2013 my wife while coming from school got stuck on the highway with fuel gauge showing full tank, but actually fuel finished. It was very hot and sunny day and I had to rush with petrol on the spot. Also, the left Handle which was free before service, also started rotating is completely free now. So, I am very much astonished to found that both the complaints which I had registered for repair were not attended and I had to face lot of problems because of these unattended complaints. As, far as HONDA brand name is concerned, it is really very hard to digest the disgraceful workmanship of Gyan Honda, Ferozepur. You are requested to take concrete steps in future so that such incidents of customer dissatisfaction may be avoided and brand name of HONDA may not be dishonored. Hoping for a concrete and positive action from your side for the sake of reputation of your organization. With regards, (Gazal Preet Arneja) Principal – Poly Wing S B S State Technical Campus, Moga Road, Ferozepur – 152004 Mobile – +[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
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Honda Activa — NOT ATTENDING COMPLAINTS
Sir, I and my family were feeling very happy to purchase a Honda Activa. But soon this happiness disappeared due to not attending of complaints by the staff. I purchased Honda Activa(WB-36A 5859) from Kharagpur, W. Midnpur, W. Bangal on 22.7.11. But after few days its visor got damaged. Complaint was lodged No. 37 dated 07/8/11. The Service supervisor inspected the vehicle throughly and found that the damage was not due to accident/carelessness, and perhpas due to manufacture defects. accordingly he sent mail to his higher auth.asking for replacement, but no reply got till now. Pl. do needful at the earliest to restore the faith of consumers in Honda. My Cotanct- [protected], [protected]@rediffmail.com