[Resolved]  Housefull — CHEATERS

Hello Ms Saru, My name is Dhiren Rajgor .I am the customer care manager for Housefull Int Ltd. Would request you if you have any greviance for our company or any complaint regarding your furniture purchase pls feel free to contact me on[protected] or email me dhiren.[protected]@housefull.co.in .Our endevour is to serve all our customers to the best .Pls send me your purchase details to resolve the issue

i have booked lorain dining table & 6 tifton dining chairs on 7.11.2010 (HDC NO. 1009/2010/2698) at Vashi store.. i have made full payment by credit card. the delivery date given to me on the challan was 4.12.2010. but till date(11.12.2010), i have not received the same.your store manager didn't communicate me any thing regarding it Every time i have to contact your store.Store manager, Mr Haidar does not give any satisfactory answer. Every time he gives me new date of delivery. Now he is saying that delivery will be given on 22.12.2010.That is also not sure.Why so delay of about one and half month after making full payment.This has also caused mental stress to me, whether i will get the delivery or not..Immediate corrective action is requested from your side.

Hi everyone, i am filing a case against Houseful in the consumer court, do you all want to be part of it, if yes than please contact me at karuna.[protected]@gmail.com. lets come together, so that houseful is banned from the market, as we are also suffering the worst after paying and not getting the comitted service aan on commited time.

Hello Ms. Karuna, My name is Dhiren Rajgor .I am the customer care manager for Housefull Intl Ltd. Would request you if you have any greviance for our company or any complaint regarding your furniture purchase pls feel free to contact me on[protected] or email me dhiren.[protected]@housefull.co.in .Our endevour is to serve all our customers to the best

HDD number : 1015/2011/1414

I bought a dining table set in July . One of its chair broke on the very first day and my dad who was sitting on it narrowly missed injuring his head .


I have made more than 20 calls for the last 3 months to house full, rajajinagar - bangalore . Every time I call them, they give me some date to send the replacement .. and ultimately nobody turns up . They have wasted so much of my precious time .
They have still not replaced my broken chair .
On top of it, they even disconnect my calls .
And I have tried to book a complaint in ur portal, No response yet . YOUR CUSTOMER SERVICE SUCKS !! I WILL NEVER RECOMMEND YOUR STORE TO ANYBODY !!


If you still have somr respect, please contact me and address my issue ...

@ MS. Karuna, ,

I also had a very bitter experience with house-full (see above). What happened to your complaint ? I want to support it

regards,
Vineeth

I have booked a Dining Table at Housefull, Vashi on 24-May-2012 and the delivery date was 25-May-2012. HCC no.: 1009/2012/681

Even after said delivery date I had not been communicated for the status. Hence I contacted the store as well as godown, but the persons there asked me to contact the other person.

After following with them for 2-3 days I have been told that delivery will be done after one month i.e. on 22-Jun-2012.

I told them my concern that my wife is pregnant and I want the table immidiately or cancel my order and give my money back.

Then I got the call on next day saying delivery will be done on next day i.e. on 29-May-2012. But the delivery has not been done and I didn't got any call from housefull after that.

Whenever I call anybody in housefull, a godown, store & even customer care, I have been promised by all of them that dining table will reach at my place today evening only. But every time I got disappointed.

I have got frustated by the kind of service housefull is providing and want to cancel my order and get my money back.

In future I will not ever think and even suggest anyone to buy anything from housefull.

The Housefull should be banned from the market and fined heavily for providing the worst service to the customers, delivering the goods late and providing defective goods.

HOUSEFULL is a big cheater...!!

There is a correction in the above comment. The table is booked on 24-Mar-2012 and delivery date given was after two months i.e. 25-May-2012.

HOUSEFULL FURNITURE ARE CHEATERS PLEASE ADVICE ALL YOU FRIENDS RELATIVES NOT TO PURCHASE ANY PRODUCT FROM THIS COMPANY.

I have purchased dressing table and bed from Housefull showroom and feel that it was mistake of my life. They show us lucrative discounts on products but in reality the products are of third class quality.

I am facing following problems:
No timely delivery after making payment
Frequent service issues
Pathetic customer service
Useless after sales service
False commitment

recent example since Since last 3 weeks housefull staff is continuously fooling me. They say that they are sending carpenter to resolve my complaint, I come home early form office hoping some day the guy will come and resolve my complaint but nobody arrives

when I call them back why the person has not arrived they have no courtesy and talk as if they are doing a great favour to me. They say that complaint redressal is not their responsibility only sales is the priority for them.


Regards;
Dilip

Hate the store! Would not ever recommend it to anyone. If you are looking for service, forget it. Housefull have a bunch of idiotic people sitting there who take no responsibility and in turn treat their customer as one. Imagine you are so excited about your new house, your promised delivery is on Friday and assembling on Saturday, you confirm this with them a couple of times and then you plan to call your family and friends over on Sunday to show them your new house. But the problem here is, my goods were less than half delivered on Friday without notifying me. I called the store and the warehouse to make sure that they come on Saturday and also the carpenter assembles it on the day itself. On Saturday, after a million calls to the store, head office, warehouse, I get no delivery and no assembling of the half delivered products. As a result, I cancel my plan to call the family and friends after I had made arrangements for them. Ok, so now, they had promised that everything would be delivered and assembled on Sunday by 2 in the afternoon. So, I was waiting on Sunday, guess what again after a million calls, only half of the remaining half was delivered at 9 30pm. I waited for more than 6 hours all alone in the new house. Again, a new promise by Monday before 12pm everything would be delivered. Now the funny part, my 2 wardrobe were left and they delivered only 1.
The problem is I hate these people. Bunch of . How much ever you abuse them, it falls short eventually. These guys won't answer your call in attitude. Don't know how to respect and treat their customers. Trust me, have it been someone else, these guys would have had it. I was so calm and cool, but I realized they didn't deserve. Abuse them please!

And a sincere advice, never do business with them unless you wanna screw up your excitement of your new furniture and lose your temper.

Hi…,

We had Brought Zurich Bedroom set 226 in june2010 at value of Rs. 44999/- (Hdc No – 1010/2010/757).

Bill also attached.

Today bed & wardrobe condition has become worst. We are unable to sleep on bed as the base of bed is broken from 4 to 5 place.

Wardrobe is only standing, we can even move the product as it will broken from all side.

Please we are not so rich that we can invest Rs.45000/- in every 2 year.

Requesting you to send your person to examine the Bed & wardrobe & give us some solution for repairing the Product because the local carpenter has told that Bed & wardrobe can’t be repair again

Kindly take the complaint seriously….

Thanks & Regards

Arvind Shekhawat
M +[protected]

Is housefull listening. Even after multiple complaints and wasting my time these peoples are not responding at all. They told me that my problem will get solved in few days, but it's more that 2 weeks now no action has taken. I am fed up with this kind of attitude. Now i will take action. First i will file a complaint in cosumer forum regarding this after that i will post multiple complaints like this with pictures of my faulty sofa sets. And i strongly recommend all customers to not buy anything from the housefull. They are bunch of lazy guys, who knows how to make trap others and then irritate them by doing all this. This is my last and final warning to housefull, i have already won a case against such looters in past this time also i will not think twice. These people deserve to get punished.

CHEATERS

Even i agree with all the above complaints!!


Anandhi

Email - [protected]@yahoo.co.in

I bought a dining set and every month one chair is breaking. Once I called them and complained. They visited once and took a photo of it . Replied saying that they will get that piece and replace the same. After that if I call them will get a busy tone for a while, later ring tone. As soon as they see my number they switch of the mobile. Dhiren: Is it the way Housefull has instructed you staff to serve the customers?

I tried calling the above number provided by Dhiren, he is not ready to listen and the number does not belong to Dhiren.

I have emailed to Housefull folks, no reply, nothing seem to work.

I enjoyed the online experience and ordered 2 TV cabinets and Shoe Rack after visiting the store. I should have taken the cue from the store and the the kind of 'dead' & interested people in the store.

The fun started when my part shipment came by and the delivery guy just called me and said that he is near my house and will be there in 20 min. I was out shopping and then he kept calling to check where he was. The when I reached home, I called him, he said that he would come around 7pm. At 7:30 pm, he said he would be 9 and at 9 he said that it is too late and he will come tomorrow at 3. I requested to come around 5 as we had plans to go out. He said he can only come that time as he has come from Kengeri, Blore. Next day he delivered around 4 and had the audacity to ask for a tip!

I thought my ordeal was over and I was told that the next day, somebody would come and install. I tried calling all the numbers in the invoice for assembly and NOBODY picked a single number of the multiple times I called. FInally, I went to the store and inquired and they gave me a carpenter's number and asked to call to get it fixed. Since I was in a hurry, I called the same day and he did not pick up. I called the next day, he said to call at 11 and at 11 he just asked my order number and put the phone aside for 10min. Later I called Mumbai office and they said will get it done the same day but cannot promise when. Even now I am hoping that it will be installed sometime today, tom, ...

My recommendation is that please do not purchase from here.. It is not worth the headache, frustration or the irritation!!!

cheaters, liars and money flinchers.
The salesmen in the worli shop are the worst. disgraceful uneducated and unsophisticated. When they come to deliver along with the assembling carpentar they charge extra money not mentioned anywhere. They ask for food and cold drinks. 'BHUKKADS'
bUT when they have to revert on the damaged pieces. no one does.
ITS BEEN OVER SIX MONTHS AND NO ONE HAS BOTHERED.
HAVE VISITED THE WORLI STORE 5 TIMES TO INQUIRE ON SAME, NO REVERT, NO ANSWER FROM CUSTOMER SERVICE OR ANY ONE.

They advertise only to further cheat people and make money.

Dear Asish (Show Room Manager), Rajesh (Store Manager),

On 30 Sep 2012 -4:pm, I bought Royal 4 door wardrobe oak with the Item number[protected]invoice no.2667) at House full International Ltd, 3-44 1st floor, 134 East Coast Road, Pallavakkam, Neelangarai, Opp Kazura Garden, Above French Loaf Restaurant, Chennai -600041.
Unfortunately, your new product has delivered to me was not in good condition and 3 pieces of ward robe was damaged. I am very unhappy because of following reasons:
1. Product was ordered on 30 Sep 2012 and it was promised by Rajesh store manager even though we mention 15 days to delivery from the date of bill, we will deliver the product within 7 days.
13- Oct to 15 Oct 2012
2. Call 1: As per the store in charge, product was supposed to be delivered on 13 Oct 2012 before 5:00pm. However, it was not delivered to me. “Got the SMS, product is dispatched”

3. Call 2 : 14 Oct 2012, My calls were not answered properly, after so many times, we are able to get through with the line by store in-charge(10:50am), he promised that he will check and come back. “No reply from Store Incharge” .

4. Call 3: Again I called up the store in-charge, asked him no reply from your end. He again promised me the product will be delivered to me before 5pm today and driver will call you one hour before the delivery to location. “No call from driver until 6:00pm.

5. Call 4: Called up again store to know the status that product will deliver or not. Again same story started, he will check again and come back.

6. Luckily, this time driver called up 6:38pm, we are in Neelangarai, need to know your location to deliver the product, explain the address to deliver the product.

7. 15 Oct 2012, carpenter called me in the morning and said that he will before 3:00pm today but he did not turn up until 4:00pm today, Call 5 ; Again called store in-charge, he gave me carpenter (Arun) number to call up. Call 6: Called carpenter to get know when you will come. He said, he will come before 6:00pm today.

8. Finally he came and identified that given product is damaged (bottom piece was damaged) informed me that it will take another 10 days for replacement of that piece, after so many follow ups, I am very much disappointed with the product.

9. Call 7: Called Rajesh again, he said that the same thing will take 10 working days to replace that piece. However, let carpenter assemble the other items. Asked him again, how do we use that product and it cannot manage the weight. He said that it will and he will take the full responsibility to replace the product within 3 days.

10. House full Carpenter started taking one more piece from the packet and even that was damaged
a. Damaged items from one packet. Not open the second packet.
i. Bottom wooden piece was wet and it was damaged in the corner, it look like old piece, never look like new one.
ii. Second side piece was damaged and never look like show room condition.
iii. Laminated sheet was tored from one piece (We were told by Rajesh during shopping of product, it was water proof. If it water proof, how the lamination would be tored from the side piece.

On result of the above, I am very much disappointed with service and quality of the new product which has many issues and I do not believe replacement of product holds good for long term.

I will be complaining this to consumer rights act, if any one interested, pls call me

Thanks & Regards
Vinod Kumar
Mobile No. [protected]

Hello Vinod Kumar,

I am also going to complaint against this cheater company and also highlight in media. I don't believe that I bought the products and delivered on June, 1st and the door came out on 17th. After that I was calling them, emailing to customer care but it was not resolved. On 15th Aug, I was bound to visit their outlet and shouted over then also I got a false commitment from Mr. Shaikh. Then again ph calls and finally it was resolved just 2 - 4 days before Ganapati. They replaced the door but the lock was not set and they promised me to get it resolved by 2 to 3 days. In mean time the drawers also came out and I showed the boy who came to fit the door. The channels of drawers are made of plastic and the base of drawers are just a thin paper coated thing which have been bended out. I bought this to keep my cloths but I realized that I should have kept "air" only. Just on the day of Gaapati, Deepak, a carpenter from Housefull, called up and assured me to come by 4 o clock to resolve the issue. At 4 o clock he called me back and informed me that he was stuck somewhere and could not come that day but committed me to come on next day. On next day at evening, he called up and informed me that he would come by 15 mins. But still I am counting his 15 mins.

Now the question is I have used the product hardly but having problem more than that. The product is in 1 year warranty and they did not give us proper service as far and after 1 year, what will I do? just keep the product in showcase? I asked for full refund and request them to take their product back but they informed me back that refund will not be possible as their company policy. Do they have company policy to cheat the people only? I think tomorrow some thieves opened a company and set their policy not to give back their goods which they have theft and inform police about their policy.

Now I want to see, what court and media will take their policy to teach them. I will see their last minute.

Mr. Dhiren Rajgor,

I found your mail id and mailed you on 9th Oct but you have not replied back. We the buyers or already have had the pathetic experience from your inferior(GHATIYA) quality of product and after sell service feel free to contact you guys but you guys also feel free to continue with your inferior quality of service.

To All of the consumers who have had pathetic experience with this company, please join hands and lodge a complaint to consumer forum against this fraud company and also get media involved to teach them proper lesson and also help them to have publicity about their cheating stories with proof. Just drag them down to the road.

Booked 3 door wardrobe at housefull, MegaMall Andheri showroom for Rs 20, 000 on feb 4 2013, this is the biggest blunder I have done in 2013.

After that I I have to do repeated follow up with customer care which mostly won’t pick up the call, if luckily they do they will keep you on hold for indefinite time period.

Had to visit the housefull Andheri showroom thrice to check on the status of wardrobe delivery & each time the delivery date given to me is not honored by them,

After facing such an harassment with their executives, wastage of my time & money what I only want & deserve is at least refund of my money by cancellation of my order since the delivery date has not been honored, But that too they rudely declined.

Now After wait of 15 days when the wardrobe is delivered, my pain do not get alleviated since no one turned up for installation.

The boxes are lying as such at my home & my house looks more like a furniture warehouse
Whole Thanks to Housefull .

So once you buy any goods from Housefull forget about the quality if the good is delivered & assembled consider yourself lucky.

Moral of the story: don’t get lured by big advertisements & bit lower prices of Housefull furniture, they are dacoits who are there to rob you.

Sourav