[Resolved]  Housefull Furniture — Incomplete and substandard Furniture

Address:

Mumbai City, Maharashtra

-- Forwarded Message -----
From: sheriar irani <[protected]@yahoo.com>
To: "[protected]@housefull.co.in" <[protected]@housefull.co.in>
Cc: "chandrakant.[protected]@housefull.co.in" <chandrakant.[protected]@housefull.co.in>
Sent: Wednesday, 8 August 2012 8:07 AM
Subject:
Dear Mr. Chandrakant Rathore,
This has reference to our telephonic conversation had regarding the incomplete furniture that you have delivered to my residence.
It is unfortunate that after placing the order on 20/5/2012 and paying the full and final amount in advance, we have to suffer at the hands of your incompetent sales personnel and giving us false promises. Let me remind you that I had placed and order for 1 Maria Center table, ! Gidvani Sofa Set and 1 Edmund dining set. Unfortunately due to some measurement mistake the Edmund dining set was too big and we had requested to replace it with a Tokyo Dining Table, 5 Camy Chairs and Alfa Corner Table. The products were delivered in installments and that also after continuously reminding your staff regarding the same. The Tokyo Dining table was delivered around 20 days back and after continuously calling your staff a carpenter was sent to fix the table and the chairs. While fixing the chairs and the table, it was noticed that 2 of the chairs were damaged. Also the Dining table did not have the required fittings to fix the same. I was promised that the same will be rectified withing a span of two days. Unfortunately, the matter has been dragging on since than. I had to cancel twice my get together because the dining table was not fixed. Last Friday, after we had cancelled our get together, one Mr. Sandeep along-with another guy came to our house at around 9 pm and fixed the table with some rusted hardware and that also has been left incomplete because the complete hardware for the same is not available.
Now, after repeatedly calling you up, someone from the customer care calls me and informs me that the hardware for the table is not available with the stores and it will take another 15 to 20 days for the same. Let me also tell you that out of the five chairs that were sent one of the chair is different from the rest. Now Mr. Chandrakant, please let me know what is the final call on the same. My wife, who had a brain tumor operation and because of the mental harassment, she has had severe bouts of headaches for which she had to take extra medications over and above the normal medications that she is on.
I received a call from your Customer Care and was told to visit your showroom after Monday i.e. 6th August, and select another dining set in lieu of the one that I had selected. I visited your showroom yesterday 7th August and saw your products. Unfortunately non of the dining table on display as well as on your site are good enough in dimension as well as the appearance for which we had booked the previous dining set. We had a talk with Mr. Pawan who in turn talked to you. I have suggested Pawan to either import a fresh set of Dining Table and
Chairs and replace the same within a month or so or refund back my money. The ball is in your court to take the final call.
Please Mr. Chandrakant, this is the final settlement that I am asking for. If it is not agreeable to you, kindly revert back to me so that I can take further coarse of action.

Thanks
Sheriar Irani
Dear Mr. Chandrakant Rathod

It has been nearly more than 12 days since I sent the mail and subsequently the promise you gave me that within days you will resolve the issue.
Since last couple of days I have been calling you on your cell but you are not responding. I think you are not interested in solving the issue. Furthermore, the chairs that you have supplied has already started to rust. I feel that the products that you are selling are not up to the mark. I now feel that it will be better that you take the Table and the Chairs back and refund my money so that we can purchase some quality product from somewhere else.
Kindly reply to my mail so that we know what next step we have to take.

Thanks
Sheriar Irani