[Resolved]  Housefull International Limited, Dahisar — Poor quality of furniture + very poor and slow service

i had ordered a bedroom set on Housefull International Limited, Dahisar in December 2008 and asked them to deliver the goods on 26 Jan 2009. The company (?) didnot deliver the goods on time and scheduled the delivery on 3 Feb 2009. The delivery people arrived at 12:00 pm when there was no one in the house (even though the previous day i had gone personally to the stores manager to confirm the delivery time as after 5:00 pm). The next day the carpenter came to assmeble the furniture when we discovered a damaged wooden piece. The complaint was launched the next day (i.e. 5 Feb 2009). Till this day (i.e. 8 Feb 2009), no one from the company has come to even inspect the furniture.
The furniture is of quite a poor quality (as we had selected the goods on the basis of asthetic appeal, we weren't advised by the salesman about the weak quality). The service is very very poor and the officials talk about the schedules ; and don't even care about the schedule and time of the consumer.
...Absolutely dissappointing...and a waste of time and hard - earned money...
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Aug 14, 2020
Complaint marked as Resolved 
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Yes you are correct, i am also one of the person like you, i order the sofa set on 25th jan 2009, they promised the delivery done on in time. they mentioned delivery date on feb 7th, but till today(21st feb 2009) i didn't get any call from them, i made a call number of times some numbers are wrong numbers they mentioned in invoice. at last i get connected but no one can reply properly, always says give me one more week time we can call regarding this with in 30 min.. if we wait for that call we fooled no one can make a call. i dicided to take my amount back its worst shoppe. please no one can cheet like me.
I completely agree! i have experienced the same thing.. my delivery was scheduled for 19 of nov.. i informed them well in advance that i have a party at 21 so i want everything before that.. i purchased goods worth 60 K in one go from house full.. but was felling so helpless after placing my order.. after so many phone calls & personal visit i got my goods delivered much after the scheduled date.. that too not all, they just delivered half of the stuff and said half in not in stock.. then after waiting for 4-5 days finally i got remaining stuff but this time it was not what i ordered!!.. he is delivering something which i have not ordered!! and arguing with me that company doesn't deliver wrong thing &. i must have ordered that! finally after speaking to their seniors they agreed their mistake... . that is not enough.. it is hardly 5 months and my bed i.e. CADIZ BEDROOM SET is literally broken into two!! screws from one side are all loosed & it is of no use to me.. i have uploaded pic of my broken bed on this link c it your self!--http://img246.imageshack.us/img246/7308/housefulldahisar.jpg i am warning all those who are planning to buy any stuff from them.. BEWARE ... i am trying there ph no but no one ever picks up phone which is provided on thr website i.e. Tel.[protected], 29451801 .. if they are giving these types of services in a city like mumbai then i really fell pity about all those small towns customers where they their branches... I have lost all my faith in this company & i seriously dont want any consumer to fall prey to them.. PRATEEK
i totally agree. the service of the co. is very poor.my wife had purchased a bed and wardrobe from their mall at dahisar to be delivered on 27th April 2009.the delivery was in time.but the bed which was installed and the mattress were not matching. the concerned technician on the day of delivery said that the mattress was big in size which was subsequently confirmed by r another technician, who only visited our premises after 2-3 visits to their mall and regular pursuasion on phone.the salesman on the counter was kind enough and it was decided that the single big matress will be replaced with two small mattressess. however when the two small mattressess were delivered the problem faced by us could not be solved.the person accompanying the mattressess informed that there was no problem with the mattress but the bed was not properly assembled and installed.therefore once again we had reached to point where we were.till today the problem exists. no response from the company inspite of me sending an email to [protected]@housefull.co.in. the email address provided by them.can co. response to my email.i have so far not beeen able to use the bed.no body is picking phone neither the sales person nor the customer care person nor the technician.
I too agree with their bad customer service, I ordered a shoe rack for 3k on 01-06-09, After a long wait i got the material on 08-06-09. But latter i found, when the guy came to assemble that its is not complete shoe rack. Some parts were missing from the pack.

Till now i am following up with them, They casually reply saying they have ordered the missing parts to the mfg company and soon they will deliver, After arguing for so many times i am still not able to understand, why they can't just replace my piece or just take the missing parts from other pack and fix my problem ?. Why i am suppose to wait for their next consignment from their supplier ?...Now they started even avoiding my calls, once they come to know i have called them.

Purchased from Dhasir, Mumbai

Please avoid visiting that store...which i feel they are a silent cheater...
Dear Sir,

I have ordered bed room sofa cum bed on June 21st, 2009 from Showroom at Thakur Mall, Dahisar and the company delivered as per the schedule on 28th June 2009 and after that on 1st July 09 your carpenter came and install Three Setter with two chairs and Wardrobe he was about to install the sofa cum bed he found the ply was broken and that time only we have complained to Mr. Sampat and Mr. Rahul and they promised to replace it within a day or two, when we did not received any response from them we tried to contact and informed about the complete which they verbally promised every time but which never happened till date.

They also gave falls information which we regret. The service is very poor and the official talks about the schedules and don’t even care about the schedule and time of the customer.

I would not recommend any body to purchase furniture from your show room, so please look into this matter immediate and reply to us. Don’t let me to go to consumer completes forum which we don’t want to do.

Hope you would take a appropriate action and deliver.

Await reply immediately.

Regards
Kirti
i too agree with you all, as i am also a victim of "house full", we orderd the wardrobe, set of chair and sofa cum bed, delivery was on time, but installation was done after 2 days, when carpenter found the broken ply in sofa cum bed, i called sampat and rahul, who have been employed only to give false commitments to the consumer, 1st of july i complaind verbally to them, the way they answer, will make u feel like the problem would be rectified, till date 12th of july they are giving me false promises,

I have decided to go to the show room and blast over the managment, let the other people know what kind of service they provide, i will warn all the consumer not to buy from house full, you pay more but buy from a reputed and good quality furniture shop
kiran shirali/mira road
I have bought Jasmine Wardrobe set .All the handle of Wardrobe is of poor quality and service is poorest of all, Called more than 10 times.There was diamond pendant free which i has never got and dont hope so, Can i go to the consumer court on this
I have faced all the issues mentioned above and more.

My sincere advise to all is NOT TO BUY ANYTHING from HOUSE FULL.

It's not worth it!
I've faced several issues since i bought a bedroom set, sofa set and a wall unit form housefull on 19th of july...in two months without even using the furniture(its just kept in an empty room) the condition of the it is miserable... today when i turned the sofa and saw the sofa cover is not stitched its stapled.i advise everyone not to waste your hard-earned money on such 3rd class furniture..u better get it made from the carpenter
Hi iam sachin Negi working housefull International Ltd company last 2006 to 2007, i leaft the job but till dated i am not getting my PF i dont know what happen, i told Mr sharad He is the Operation Manager Housefull I dont know what he is doing. I call shara 2008 he told me you will get your PF in your A/C. why he given wrong Commitment with me.Pls reply me as soon as posival.ok my sharat
Houseful has opened a new store in Bangalore very recently. Before reading the above complaint, i had booked bedroom set and dining set. they have delivered dining set on agreed date. But DEFINITELY NOT OF THE SAME QUALITY as was DISPLAYED IN THE SHOWROOM. Delivery of Bedroom set is postponed giving obscure reasons. The delivery time is almost a month.
IT IS DEFINITELY A DUPING STORE. WANT THE CONCERNED TO STOP THIS STORE FROM DUPING CUSTOMERS.
Even after the above complaints, it is SAD that NOBODY has taken any action against the store and they are spreading all over and WE ARE BECOMING VICTIMS of their promises. DEFINITELY THERE IS NO DISCOUNT AS THEY CLAIM IN THEIR ADS. THE VALUE IS AS PER THEIR QUALITY. THERE IS NOTHING THAT HOUSEFULL IS FAVOURING THE CUSTOMER BY GIVING DISCOUNTS. But their attitude is as though they are doing a favour by giving huge discounts.
STRONGLY SUGGEST NOT TO BUY FROM HOUSEFUL AND IF WE WANT VALUE FOR MONEY, WE SHOULD NOT THINK ABOUT DISCOUNTS AND GET DUPED BY SUCH FRAUD COMPANIES.
Just a small line to say very very poor service, rude behaviour of the officials after selling the product, delievry & assembly schedules not adhered after confirming the same with the customer. I suggest we all as a customer should stop giving business to such stores where the employees are not bothered to help the customers & also safeguard the name & reputation of the organization they work for. Even the senior management officials are having a casual approach to the companints & try to defend the deleivery / assembly staff. The overall experience is absolutely dissappointing, waste of time and hard - earned money.
BAD BAD BAD choice . they should shut shop!!!1 never answer calls i have a million numbers to their outlets and no one answers any. poor poor quality. yes bought on aesthetic sense . just bad choice. disgusting experience. no consumer friendly staff or outlet. i got cheaper and better stuff from my local furniture wala!
I totally agree with you all. House Full worst and most unprofessional company. I will NEVER EVER RECOMMEND any to go this Furniture shop. They have delivered me a piece after 25 days and in one of the Rack there were few parts missing and these people are yet to assemble or even to get in touch with us. WHO EVER IT IS PLEASE DO NOT GO FOR HOUSEFULL AND DROP THE IDEA OF BUYING THE FURNITURES.
i have recived one of the best service from housefull international
sss

Full House — Quality of the Goods & services

I bought the bedroom set from Full House & in 3 months the cupboard sides and partitions started falling apart, After calling them for 3 months they sent a carpenter who fixed the item. A week after he finished it the doors started falling apart.

I have contacted them on so many occasions however they do not respond & their service is terrible.

Please do not buy items from HOUSE FULL, The stuff is BAD & waste of money.
Housefull is a cheater. They take order and deliver defective items and then they never replace the item. I have being following with them for 2 months now and nobody tells when it will be replaced. They are not cancelling the order and not refunding my money, Neither are they replacing the defective item.
White Collor Thief. Shame on you Housefull International. Very cheap was of making money. Shame Shame Shame.
STRONGLY RECOMMEND NOT TO BUY ANY THING FROM HOUSEFUL, THEY ARE WHITE COLLAR THIEF.

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