[Resolved]  Housefull, Kharadi — Worst customer service

Same situation happened with us when we bought a flashy dinning table from ISHANYA Mall, near Airport Road PUNE. It seems all these big names are selling Chinese products...

I have ordered for a queen bed and a Kurlon budget mattress which was supposed to deliver me on 19th Dec 2008. Though the Queen bed delivered on time mattress took around 3 weeks as they claimed that it was out of stock.

Finally I got my mattress delivered on 07th of January, 2009. Today I was really shocked the way they cheated me. The mattress delivered to me had a sticker labelled as Kurlon which went unnoticed at the time of verification. The mattress is actually torn and got stitched by them and to cover up the same they put the sticker on top of the same.

I had lot of follow-ups with these ...(s) ( I don't want to put abusive words here ) but they always had some stupid excuses everytime. Since I have been cheated, I would to let others know about this torture. I would say that I have got better customer care from the local vendors in PUNE.

I strongly recommend that we all need to unite and teach these people a lesson that they would never forget. In fact they have a feeling the money that we pay lacks the customer service. Please feel free to mail in case you need any sort of clarifications on the same.

Thanks,
Saju

Housefull, Kharadi...Full of problems

I agree with DISHA.

I too have bought a victor lounge sofa set this Diwali from Houseful, Kharadi. To my surprise the quality of the sofa is so pathetic, I never felt it looked new. Over an above that, all the resting legs are so weak, that within a week the got bent beyond a limit. On complaint, they sent a carpenter who came & tweaked with it. But the condition got only worst.
With the kind of product they have, they should send their service person every 2 months for free repairs.

Houseful has the best advertising but worst value for money for their products. dont get tempted, lest u'll repent.

BEWARE OF WORST SERVICE AND QUALITY I would like to create awareness regarding pathetic treatment by House Full, Kharadi, Pune (Furniture, home appliances store). We purchased bedroom set worth 15, 999 on 14th Aug-08. We made full payment and asked to deliver the same on 3rd Sept-08. After a week I called them up and asked to deliver this on 1st Sept-08 to which they confirmed over the phone. I once again cross-checked after 2 days by calling whether they will be delivering the furniture on 1st Sept-08 and they replied positively. On 1st Sept-08 when I did not hear from them till late afternoon, I checked with the showroom and some lady told me that it has already been dispatched. After calling them thrice, I was informed that they do not have stock and they will send the furniture after 5 days. As informed, I doubt when I will get the furniture as the showroom manager informed me that they are bringing it from their Nasik Showroom. After running after them like mad, I received furniture from them on 7th sept 08 though I had paid them on 14th August08. Still the mattress was not fitting to the bed size. Till now I am regularly following up and shouting at them but all in vain. They just give lame excuses and commitments. Even some of my office colleagues had told me earlier about the poor delivery response and customer treatment by House Full. ANYBODY PLANNING TO BUY FROM HOUSEFULL DUE TO LOWER PRICE BEWARE..THEIR SERVICE IS WORST I HAVE EVER SEEN AND QUALITY SO PATHETIC...WAIT FOR SOMETIME TO GET SOME MORE CASH IN HAND AND BUY FROM SOMEWHERE ELSE..

AND YESTERDAY (23-JUNE-2009) IS JUST 10 MONTHS FROM THE DATE WHEN MY FURNITURE WAS DELIVERED BUT THE FURNITURE JUST CRACKED WHILE I WAS SITTING ON IT READING A BOOK...WHEN I CALLED ALL THE CELL NO.S I HAD, ALL WERE OUT OF SERVICE...BY LUCK WHEN I GOT A CALL ANSWERED ON LANDLINE, THE LADY SAID WE HAVE TOOO MUCH WORK LOAD AND WILL NOT BE ABLE TO ATTEND IT IMMEDIATELY BUT AFTER SOME TIME ...I DONT KNOW WHAT IS SOMETIME FOR THEM, A WEEK OF 2 MONTHS...

I would like to say everybody not to go for Houseful showroom in kharadi as I am suffering a lot of problem due the pathetic treatment by House Full. last Aug 08 we have purchesed a sofa from the same showroom & withen 15 days the legs bended, service given by them is free but it is very teriffic.
Now after a year the as problem is coming again & again but they are not responsing at all. Now we are fade up of all their reasons.

I totally agree with everyone above.One of the worst service and product providers in market.They just bluff the customers and nothing else.I baught a regan bedroom set last year and not even a year is over the ply i.e the lamination on the top is coming out by itself.we baught the set and we were in hurry as we left for UK the very next day.We have not even used the product since baught and when i entered the house on 13th March i found that the lamination is comin out byitself.My house was fully locked.They are providing one of the worst products and nothing else.I am tired calling them and asking to replace the item or give me some solution to the problem but nobody there to answer it and even i[censored] call they disconnect the phone.

The quality is not good - 100%
Yesterday the side table broke with a slight pressure, don't know whether I should even call them to get it replaced/repaired.

Hello Mr Rouf, My name is Dhiren Rajgor .I am the customer care manager for Housefull Int Ltd. Would request you if you have any greviance for our company or any complaint regarding your furniture purchase pls feel free to contact me on[protected] or email me dhiren.[protected]@housefull.co.in .Our endevour is to serve all our customers to the best .pls send me your purchase details to resolve the issue .

hi Sam here,
the housefull guys are bloody crab, they never stick to the commitment, what i think is that we all should get united & file a case in the consumer court & make them bend on there knees for all this forgery things that they do, they feel that we can do nothing then only complaining them multiple times, lets show them that we can sue them for all this crab they are doing...
lets gear up guys else many more like us will suffer for whatever they purchase from this stores, the name should be crabfull instead of housefull.

Same Here. I bought the Saffire Bed set from Housefull year ago. Within 6 months it got it base broken. Now i am persuing them since last 2 months but they are not paying attention to it. Always some useless reasons are given and asked to contact other persons. Though its in warranty period i am ready to pay for repair, still these guys are not yet ready to fix it.

Hello Mr Houseful Customer Care.

The number you hv given above is not working, dont try to fool people over here.

Same happened with me
I bought a Swing on 24th july through their website and was promised delivery in 7 days. There was no delivery till 5th August. So i called Customer care after several calls and reminders finally It got delivered on 6th Aug evening. And was promised that it will be assembled by next day afternoon.

Again Since nobody came for assembling i called up Customer care again (on 7th July evening) and was told that Assembling will be done within 48 hours of delivery i.e. by 8th evening. Unfortunately that too did not happen and all my effort to call the Customer care failed as the phone was either coming engage or nobody was picking up.

Again On 9th morning i called up customer care, Again there is no proper responce fromt hem wonder when it will finally be assembled. i have talked with everybody right from Customer Care executives in Mumbai to the store manager in Pune kharadi. and nobody seems to be aware of when the assembling will be done.

Worst people, worst service.