[Resolved]  Hp 5100 Designjet Business Printer — Poor Unauthorised response from HP Service Centre Hyderabad

Dear,
All

I am Syed Omer Quadri from Signspace, Hyderabad. Running a small scale business of Printing, on 18 of august 2009 I purchased a HP Designjet 5100
5 feet Printer from the HP Authorised Agent in Hyderabad for Rs. 5,40,800 only/-
Initally the Machine worked very fine but last month i faced some problem with the Printer heads, when i called up the agent he given me the service centre address which is located at Paradise, Hyderabad. I went to the Service Centre and given details about the printer heads, one of the H.P Employee named Abhisheik took the heads and Checked in Some Machine & informed that all the three Heads are under warranty and will be replaced with in Max of 4 Days after that the Drama Started when i called up after 4 days first of all no body bother to pickup the phone after repeated calling some one lifted the phone and informed Abhisheik is not available i said ok, no problem i asked can you give me the Status of the three heads as an unauthorised person he informed i don't know anything. After 3 or 4 days I got Abhisheik on line when i asked the status he said sir i have already sended your Printer heads to Delhi for replacement as auditing is going on their is some delay but he assured me i dont have to worry 100% the heads will be replaced although their is a big business loss i said ok i will wait. every time when ever i called up i have received some or other rubbish excuses after more then one month when i called for followup Abhisheik responded me that the heads has been rejected i asked why, he is unable to give me any proper explination then i said as heads are under warranty i don't need any rubbish explination i want the replacement, then he gave me an email id of some Pradeep Yadav (pradeep.[protected]@hp.com) & said he is incarge of Delhi Service Centre, when i asked the contact no of Mr.Yadav he refused to give, when i Mailed to the concerned person on 5th march, no responce. Then again i called up Absheik & informed him i have not received any responce again he gave me another email id & said this is escallation team email id(indiaarc.[protected]@hp.com) i have escalated the same matter again till date no responce.

I want the help of Media to expose the Poor and unauthorised service by one of largest leading company in the world.

Regards
Omer.
[protected]