[Resolved] Hp — HIGHLY IRRESPONSIBLE BEHAVIOR BY HP SERVICE CENTER, Page 8

[Resolved] Hp — HIGHLY IRRESPONSIBLE BEHAVIOR BY HP SERVICE CENTER

W wishy.mishy

I bought an HP Pavilion tx1218au Notebook PC on the first week of November 2007 from Mega Computers, Noida, India and started facing problems soon enough. It occasionally used to hang in the initial days. Later, it started hanging and getting re-started on its own a midst of my work. The problem kept on aggravating until one day when it finally crashed. I ran the recovery cd that I got with the package but in vain. I realized it was some hardware problem and gave it to the official HP repair center in Noida. i.e. Elite Business Machine Pvt. Ltd., D-43, 1st floor, Sector - 2, Noida. (Phone no.[protected]. They diagnosed it and told me that it had a faulty mother board and that they are replacing it. A week later I got my laptop back from the service center. But within the first week of recovery, all the problems re-occurred and that too severely. 1. The very second day, its touch-pad stopped working. 2. Next day, it started producing frequent hangs and system restarts. 3. Finally it crashed. 4. I ran the recovery disk again, but the system crashed again. I again went to the same service station and elucidated the problem. Their engineer Mr. Amit Sharma and Ms. Shehnaaz, after 3 weeks of diagnosis, replaced the mother board again. When I asked them to explain me the problem, they simply refused!! However Mr. Sharma assured me that I won't face the problem again. But the very next morning, my laptop crashed again. I again had a talk with Mr. Sharma and Ms. Shehnaaz but they are not even aware of the issue. They don't exactly know about the problem. They want me to carry my laptop again to them. (My token no. as per their service records is 5896) I'm highly dissatisfied with the product and the service center quality. My business work has taken a serious blow because of the in-efficient machine. Past two months brought completely traumatizing experiences for me only because of HP. I would request you to replace it with a new laptop so that I can start enjoying my work without any crash. I believe that HP will take the issue on priority and will provide me the satisfying solution. Vaishali Ph no. 91-[protected] Noida, India. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved Nov 27, 2013 Ankush Bhalavi's response HI... my name ankush my Redemption code: 6765653 YOU SEND MY ITEMS THROUGH SPEED POST ED80999625IN but i couldn't receive the package due to accident of my. so speed post worker sent bact to your place. please send it again so that i can get it.
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Comments

abhi59

from Bengaluru, Karnataka

HP — unsatisfactory services

services provided by hp service centre are not according to mark.i have problem with my touch pad and i have to visit service centre 7 times to get my problem solved.calls are not attended properly.they dont attend customers properly.and engineers force to give good feedback and when i refused to do so he started requesting me said its matter of his job and all.

jitendra chaudhary

from Mumbai, Maharashtra

please sir i received same massage. r this true? then reply soonly or contact this no [protected] OR [protected]

adityakashyap1409

from New Delhi, Delhi

HP — won lottery of 1 million pounds and two hp laptops

Hewlett-Packard
PO Box 1010,Liverpool
L70 1NL,United Kingdom.
To:
Batch number....XYL/[protected]/05
Ref number..24/00319/1PD
Dear Winner,
We are pleased to inform you of the result of the just concluded draws
held on the( March 2nd, 2011} by Hewlett-Packard in conjunction with
With Google Incorporation and IPod Worldwide Promotion and Microsoft Incorporation.
Your email was among the 20 Lucky winners who won £1,000,000.00{One Million Great Britain
Pounds} each in the Hewlett-Packard {Microsoft} 2011 Online Promo. This draw is being
organized to create and improve a larger awareness record for internet
user’s worldwide.
However the results were released on the { March of 4th, 2011} and
your email was attached to ticket number (7PWYZ2008) and ballot number
(BT: 12052008/20) The online draws was conducted by a random selection of
email addresses from an exclusive list of 29,031,643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
computer search from the internet. However, no tickets were sold but all
email addresses were assigned to different ticket numbers for
representation and privacy.
The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.
To begin the claim processing of your prize you are to contact the Online
Co-ordinator and provide him with the following information’s as stated
below, so we can proceed with the verification and clearance process of
your file.
APPLICATION FOR PAYMENT:
1 Full Name
2 Home Address
3 Sex
4 Age
5 Marital Status
6 Occupation
7 E-mail
8 Telephone Number
9 Nationality
10 Country
11 Hobby
12 Batch Number
13 Reference Number
14 Next of Kin
15 Date Received Winning Notification
16 Official Comment
MR.DAVID HENRY
EMAIL: [protected]@hotmail.com
TEL: +[protected]
FAX:+[protected]
*You are advised to forward these information’s as soon as possible to
enable us attend to your file. This email is registered and sent only to
a certified Hewlett-Packard {Microsoft} Promo winner.
Our special thanks and gratitude to Bill Gates and associates. Accept our
hearty congratulations once again.
Yours Faithfully,
Teddy Mac Leo
Head of Council/Verifications Dept.

from WINNING NOTIFICATION DEPARTMENT <[protected]@hotmail.com>
reply-to [protected]@live.com
to [protected]@gmail.com
date Sun, Mar 6, 2011 at 11:03 AM
subject RE: CONTACT COURIER VIA EMAIL FOR STATUS OF YOUR 24 HRS PARCEL DELIVERY
mailed-by hotmail.com
Images from this sender are always displayed. Don't display from now on.

hide details Mar 6 (3 days ago)

Hewlett-Packard
PO Box 1010,Liverpool
L70 1NL,United Kingdom.

To,

Batch number.....XYL/[protected]/05
Ref number.....24/00319/1PD

Attention:Winner,

This is to inform you that your Complete Winning Package with which contain items listed below was
dispatched few minutes ago,

1) Demand Draft One million British Pounds (1,000,000/GBP)
2) Two Window seven Hp laptops
3) A covering document of money laundering protection,Letter of Affidavit
for Claims from the British Government,Insurance as well as Winning Certificate
and other legal and relevant documents

We have concluded arrangement with PACIFIC COURIER COMPANY UK to deliver your package within
24 HOURS

You are therefore required to send Order details as stated below to dispatch officer,Mr Morgan Smith via email:[protected]@pacificcourcomp.com

1)FULL NAMES:
2)FULL CONTACT ADDRESS:
3)CONTACT CELL NO
4)CURRENT PASSPORT PHOTO

Meanwhile you can currently track your parcel with Track no:PCC/451/908/Q12

http://www.pacificcourcomp.com/status

Be informed that you are to pay the sum of 25,000/ India Rupees as Custom clearing charges (LOCAL
GOVT TAX) for clearance of your Parcel at the Airport from where the Parcel enters India,As stipulated
by the Import Duties Guild-line of Govt of India.

Meanwhile you are to contact ( MR. MORGAN SMITH ARTHUR,DISPATCH OFFICER ) For current status and more
details on the clearance process of your package there in your country at the time of arrival

Contact Address of Courier Company
MR. MORGAN SMITH ARTHUR
DISPATCH OFFICER
NOBEL HOUSE
17 SMITH SQUARE
LONDON SW1P 3JR
Tel:+[protected]
Fax:+[protected]
EMAIL: [protected]@pacificcourcomp.com

Note: Your won Amount is not deductible because of a hard cover insurance policy protecting
your claims in accordance with article 44 sub sections 144 of the UK Gaming Commission.
Congratulation once more, please do contact Pacific Delivery Services, United Kingdom for the
immediate courier of your demand draft along side other documents.

Thanks
Yours Faithfully
David Henry
Clearance officer
Hewlett-Packard
Tel:+[protected]
Fax:+[protected]

from Pacific Courier / Haulage <[protected]@pacificcourcomp.com>
to aditya kashyap <[protected]@gmail.com>
date Mon, Mar 7, 2011 at 11:25 PM
subject CURRENT STATUS OF YOUR DISPATCHED PACKAGE
Images from this sender are always displayed. Don't display from now on.

hide details Mar 7 (2 days ago)

See full size image

Parcel Department

Dispatch Officer

Noble House

17 Smith Square

London SW 1P 3JR

Order No:010847

[protected]

Dear Client

You are Welcome to one of the most trusted and reliable Parcel Delivery Company Worldwide.

This is to inform you that your parcel was Dispatched mid/night UK TIME and our delivery agent would
come over to India ( Tuesday 8th March 2011 ) alongside your parcel containing your Demand Draft
(1,000,000.00 GBP ) which is over over seven crore rupees (70,449,159.71 INR) after conversion and
other legal documents as well as a Two HP Laptop.

You are to make arrangement for the custom clearance fee of 25,000.00 India Rupees(twenty five thousand
India rupees)Billing charge for custom Duties demanded by The Customs Authorities at The International
Airport in your Country payable at the port of entry.

Once our Delivery officer Diplomat Kelly Stone arrives He would pick up a mobile Line and give you a call from
the Airport to inform you of the mode of payment of the above stated charges.

Note that unless the clearance charges is paid by you,your parcel will not be release for onward delivery by
our agent at your stated home address.

Diplomat Kelly Stone would proceed to your home after parcel release by Custom clearance Department at
the port of entry into India and Once verification and identification of your details as it regards the authenticity
of your address is done ,your parcel would be presented to you While a photo snap is taken with your family
members for record purpose.

You are expected to proceed to your local Bank with Diplomat Kelly Stone after parcel presentation formalities
for DRAFT CLEARING AND CASH PAYMENT to your local account.

Yours Faithfully
Mr. Morgan Arthur
Tel:+[protected]
Tel:+[protected]

kumarnilesh720

from Mumbai, Maharashtra

i also receive same email. how i proceed next or what to do ? gude me?

vinvijay

from Mysore, Karnataka

hi also receive same email. how i proceed next or what to do ? gude me?

vinvijay

from Mysore, Karnataka

this is vijay vincent raj.l pls let me now how to get this

LUZ009

I bought a laptop Pavillon dv6 in 2008 P/N FE765UA#ABA. After two years, it started having problems with the screen turning off and on for several minutes and then started working. I took the laptop to Best Buy (the place where i bought it) they told me that it would be better to send my laptop to the HP repair center ( no way after reading what is posted here; no way) and that it does not have warranty anymore. The repair itself would cost almost $500.00!! I do not have money for that. this amount was given to me by a HP's repair center employee their phone number[protected].

It is really a shame that we have to go through this; I put my confidence on this brand, spent more that $2, 000.00 for nothing. I have another laptop; this one is DELL and it is older than the pavillon dv6 and it is working perfectly!

I'm really frustrated; i hope somebody would be able to help me.
If anyone has a solution to my problem please email me at [protected]@bellsouth.net

joydeep51

from Noida, Uttar Pradesh

Hi,
I got a HP Dv 6767TX laptop. Its not working at all. It has the Nvidia 8400GS graphics card.I went to the service center they told that they cannot repair it. So was it my fault to buy HP. They customer care people are also adamant they tell that they do not know anything. I checked in the net that similar problems are there for all laptops having the same graphics card due to over heating,. I want to have my laptop repaired. many people have the same problem What shall i do.

Regards,
Joydeep Datta

omer.qsh

from New Delhi, Delhi

HP — Fraud, Cheating

Sir i have got an email form HP stating tht u have won $1,000,000 and i submitted my details as well. here is the mail.....

Hewlett-Packard
PO Box 1010,Liverpool
L70 1NL,United Kingdom.
To:
Batch number....XYL/[protected]/05
Ref number..24/00319/1PD
Dear Winner,
We are pleased to inform you of the result of the just concluded draws
held on the( March 28TH, 2011} by Hewlett-Packard in conjunction with
With Google Incorporation and IPod Worldwide Promotion and Microsoft Incorporation.
Your email was among the 20 Lucky winners who won £1,000,000.00{One Million Great Britain
Pounds} each in the Hewlett-Packard {Microsoft} 2011 Online Promo. This draw is being
organized to create and improve a larger awareness record for internet
user’s worldwide.
However the results were released on the { March of 29th, 2011} and
your email was attached to ticket number (7PWYZ2008) and ballot number
(BT: 12052008/20) The online draws was conducted by a random selection of
email addresses from an exclusive list of 29,031,643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
computer search from the internet. However, no tickets were sold but all
email addresses were assigned to different ticket numbers for
representation and privacy.
The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.
To begin the claim processing of your prize you are to contact the Online
Co-ordinator and provide him with the following information’s as stated
below, so we can proceed with the verification and clearance process of
your file.
APPLICATION FOR PAYMENT:
1 Full Name:
2 Home Address:
3 Sex:
4 Age:
5 Marital Status:
6 Occupation:
7 E-mail:
8 Telephone Number: +
9 Nationality:
10 Country:
11 Hobby:
12 Batch Number:
13 Reference Number
14 Next of Kin
15 Date Received Winning Notification: 28/03/2011
16 Official Comment:
MR.STEVE FLETCHER
EMAIL: [protected]@hotmail.com
TEL: +[protected]
FAX:+[protected]
*You are advised to forward these information’s as soon as possible to
enable us attend to your file. This email is registered and sent only to
a certified Hewlett-Packard {Microsoft} Promo winner.
Our special thanks and gratitude to Bill Gates and associates. Accept our
hearty congratulations once again.
Yours Faithfully,
Teddy Mac Leo
Head of Council/Verifications Dept.

After i replied this mail, i got another mail which is mentioned below......

Hewlett-Packard
PO Box 1010,Liverpool
L70 1NL,United Kingdom.

To,

Batch number.....XYL/[protected]/05
Ref number.....24/00319/1PD

Attention:Winner,

This is to inform you that your Complete Winning Package which contain items listed below was
dispatched today,

1) Demand Draft One million British Pounds (1,000,000/GBP)
2) Two Window seven Hp laptops
3) A covering document of money laundering protection,Letter of Affidavit
for Claims from the British Government,Insurance as well as Winning Certificate
and other legal and relevant documents

We have concluded arrangement with PACIFIC COURIER COMPANY UK to deliver your package within
24 HOURS

You are therefore required to send Order details as stated below to dispatch officer,MR. DESMOND HARRY via email:dispatchedofficer_desmond.[protected]@pacificcourcomp.com

1)FULL NAMES:RE: CONTACT COURIER VIA EMAIL FOR STATUS OF YOUR DISPATCHED PACKAGE
2)FULL CONTACT ADDRESS:
3)CONTACT CELL NO RE: CONTACT COURIER VIA EMAIL FOR STATUS OF YOUR DISPATCHED PACKAGE
4)CURRENT PASSPORT PHOTO

Meanwhile you can currently track your parcel with Track no:PCC/451/908/Q12

http://www.pacificcourcomp.com/status

Be informed that you are to pay the sum of 25,000/ India Rupees as Custom clearing charges (LOCAL
GOVT TAX) for clearance of your Parcel at the Airport from where the Parcel enters India,As stipulated
CONTACT COURIER VIA EMAIL FOR STATUS OF YOUR DISPATCHED PACKAGE

Note: Your won Amount is not deductible because of a hard cover insurance policy protecting
your claims in accordance with article 44 sub sections 144 of the UK Gaming Commission.
Congratulation once more, please do contact Pacific Delivery Services, United Kingdom for the
immediate courier of your demand draft along side other documents.

Thanks
Yours Faithfully
Mr.Steve Fletcher
Hewlett-Packard
Tel:+[protected]
Fax:+[protected]

vishuent

from Lachhmangarh Sikar, Rajasthan

HP — warranty coverage not given even though the mishandling done by the service provider.

respected sir,
i bought a laptop hp pavilion dm4 in dec last. which developed lines on the screen on 29th march 2011.for which it was taken to the near by centre of hp.while examining for fault in front of me and a person accompaning me the made a hard inspection of the lcd.after which the lcd of the laptop showed black and white changes of which photographs were taken and send for technical team as product is under warranty.after my insisting for it they allowed me to write the same on the bill provided to me for the same.later a complain was lodged by me to there national call center of hp.after which they asked me to talk to the engineer in charge of the service center.she being a female i had a quite conversation with her with due ragards she informed that damage was on my part.later the manager of the service station mr anil cooperated me to know that those photographs would be sent to banglore office for decision.here i bring to your notice the difference as decision was already taken then also i waited for a day for the response.the next day they calld me to inform that the damage is on my part and would not be covered under warranty.to clarify this i called on the call center of hp to know the status.they informed me that the photographs were yet not updated.i still have the complain no of the same.on contacting back they asked me for my email.they sent me a mail which is quiet a threatening in language.after which on a phone call we had a discussion on the same topic on which i asked him if i can go to consumer forum.i was replied they would do nothing for the same.then i was asked if i am interested in getting back my laptop that too in threatening language.i worried would i be getting back my laptop.and that too under warranty cover.well i am also afraid well should i go to there service station or not.sir i am a well educated person ,sir if these people are doing this to me then what would they do with a unaware person.
kindly help me in the same.
dr vishwambhar singh . jr-2 dept of ent ims bhu.varanasi.
[protected]@gmail.com.

gauravujjain

from Mumbai, Maharashtra

hi,
i am Gaurav Ujjain from India, i also received an email telling me that i have won a lottery of 1, 000, 000 GBP
i have been given a batch number..XYL/[protected]/05 and ref number: 24/00319/1PD...|
Can u please tell me that it is real or fake...
please feel free to contact me on my cell +91 [protected]
or email me at : [protected]@gmail.com

SP PATIL

from Mumbai, Maharashtra

HP — HP promo lottery UK

Sir
I have received a mail and informed that i have won a lottery and send the details, mail is attached below , pls tell is it true ?
Hewlett-Packard
PO Box 1010,Liverpool
L70 1NL,United Kingdom.

To,

Batch number.....XYL/[protected]/05
Ref number.....24/00319/1PD

Attention:Winner,

This is to inform you that your Complete Winning Package which contain items listed below was
dispatched Yesterday and would arrive India today,

1) Demand Draft One million British Pounds (1,000,000/GBP)
2) Two Window seven Hp laptops
3) A covering document of money laundering protection,Letter of Affidavit
for Claims from the British Government,Insurance as well as Winning Certificate
and other legal and relevant documents

We have concluded arrangement with PACIFIC COURIER COMPANY UK to deliver your package within
24 HOURS

You are therefore required to send Order details as stated below to dispatch officer,MR. DESMOND HARRY via email:dispatchedofficer_desmond.[protected]@pacificcourcomp.com

1)FULL NAMES:RE: CONTACT COURIER VIA EMAIL FOR STATUS OF YOUR DISPATCHED PACKAGE
2)FULL CONTACT ADDRESS:
3)CONTACT CELL NO RE: CONTACT COURIER VIA EMAIL FOR STATUS OF YOUR DISPATCHED PACKAGE
4)CURRENT PASSPORT PHOTO

Meanwhile you can currently track your parcel with Track no:PCC/451/908/Q12

http://www.pacificcourcomp.com/status

Be informed that you are to pay the sum of 25,000/ India Rupees as Custom clearing charges (LOCAL
GOVT TAX) for clearance of your Parcel at the Airport from where the Parcel enters India,As stipulated
CONTACT COURIER VIA EMAIL FOR STATUS OF YOUR DISPATCHED PACKAGE

Note: Your won Amount is not deductible because of a hard cover insurance policy protecting
your claims in accordance with article 44 sub sections 144 of the UK Gaming Commission.
Congratulation once more, please do contact Pacific Delivery Services, United Kingdom for the
immediate courier of your demand draft along side other documents.

Thanks
Yours Faithfully

Mr.Steve Fletcher
Hewlett-Packard
Tel:+[protected]
Fax:+[protected]

dips17

from Basi, Punjab

i also receive d same plz advice me is this all true or fake...

Conroy

from Mumbai, Maharashtra

Hey Even I received The Same Mail... & I am From Mumbai(INDIA)

Conroy

from Mumbai, Maharashtra

DID U GET ANYTHING WORTH WHILE OR CAN U EVEN TRACE THE ORDER That Has Been Sent

Deborah917

Hewlett Packard — Parts glued in

I purchased an HP laptop from Best Buy in July 2009. I started having problems charging the battery in September 2010, which gradually grew worse. In April 2011 I finally took the laptop in to have the DC jack replaced. I was told that the original DC jack had been glued to the laptop case and couldn't be removed without destroying the case. After spending an hour on the phone with HP technical support, I am of the opinion that HP doesn't care about a product out of warranty - they only want to sell HP products or extended warranties, which would not have corrected the problem.

venkat1987

from Chennai, Tamil Nadu

my laptop model also hp550... my laptop screen is problem.. warranty year nov 2011... but i checked my warranty in online showing nov 2009... our college friends told me[protected] years warranty.. i calling to hp call center...told me we r update that service warranty in online... still now not updated... customer service is very very worst...

sindu2a

HP — free gift not delivered in spite of several commitments

I had purchased a HP laptop and deposited all required documents with speed post and mail at the concerned address in Feburary'2011. I even received confirmation mail saying my redemption of gift have been processed and shall be delivered with 3/4 weeks in March but till date the same has not been recieved. Going by the complaints on the site I believe that I have been duped and the company policy in india is only to cheat people by making tall promises to affect sales and are not concerned to Indian Consumer. My redemption code provided by HP for free gifts is 2551665. product serial no. is CNF0497BSJ.

I am even unable to post this complaint on their website or facebook page

asinghania18

from Delhi, Delhi

i had purchased a laptop and there is consistently audio problem inthe laptop...the service provider is also not looking into the problem n i m suffering a lot and only 1 thing came from my mouth
HP IS A BAD COMAPANY .NOONE SHOULD PURCHASE LAPTOP FROM IT...AND EVERYBODY SHOULD LOOK FORWARD FOR DELL ITS SERVICE IS GUD...

REGARDS
ASHISH
CA, FRM, CFA, MBA

vikram n

from Mumbai, Maharashtra

HP — Replaced Wrong Keypad for HP Pavilion dv6-3150us

I raised complaint ([protected])on 9th May011 , informed that I have the replaced with wrong key pad.
Service Executive attended me on 20th May & came with the same key pad . ,again i raised the complaint with case id : [protected] to replace with the right key pad.

Now case is closed by saying that I don't have global warranty .

I had seened the worst support from HP . as a customer , i can purchase the Laptop any where expecting the customer support any where in world. why support differs & warranty comes into picture ??

I Expect the right part will be replaced , atleast this time.

Regards,
Vikram