[Resolved]  HP Compaq Laptop — poor quality HP laptops

i had bought a hp compaq laptop last year. 3 months of very minimal use and its motherboard went off. gave it for servicing and it came back after 1 month but wih an incompatible motherboard. again gave it and another 2 months. after that the dvd drive had to b replaced. now just after the warranty is over, the motherboard has to be replaced again. HP is indeed cheating us customers by selling poor quality products.many of my friends also have had major problems with HP laptops.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi,

I purchased a HP Compaq Presario last year Jan and very recently faced a problem o[censored]nable to connect to internet as the ethernet driver for the model v3155au is not available having a AMD Turion processor I have checked the webpage from where the downloads are obtained but it doesnt feature the exe file for ethernet, however on the contrary the laptop does have a ethernet port.
Last time when I contacted the HP online assistant the person provided me a wrong driver which is not compatible and hence didn't work at all.
The Question as well as the frustration is!!! how HP is selling products(Laptops) without providing neccessary resources to make them fully operational and use them... here in this a case a driver which if missing seriously impairs the ability to connect to internet which is a basic requirement now-a-days.

Please provide the customers with neccessary resources atleast so that they can use the system which is what promised when it was bought!!!

Regards
Raj Chatterjee
My computer is also compaq 3225au. .. No driveer for windows Xp... it's a grat trouble in getting and installing the proper driver by trail and error...

Bought my laptop before 15 months.. so no servicing period is over... Now the battery backup is 2minutes... earlier it was 25 minutes...

Now i cannot even see anything..Black screen only on the screen after turning it on. Thepower and other blue lights on the laps are showing up...dont know what to do with it now...
hi i have the same problem with my compaq3225AU. so never bye hp product. never ever go for it.
thanking u...
IT IS GOOD TO SEE THESE THINGS, BUT I M NOT GETTING INFORMATION ABOUT cheap laptops.we are regional distributor of HCl. I AM MARKETING MANAGER OF HCLDIRECT.COM, IF YOU ARE FACING SAME PROBLEM YOU CAN SURELY CHECK ON http://hcldirect.com/laptops-notebooks. I M SURE IT WILL BE HELPFUL TO YOU
I have purchased laptop cq45 205au. I want to know the actual battery back up of this model. Because my battery provides only 1 hour backup. And i heard that 6 cell battery provides 3-4 hours battery backup, is it true ?
I bought an HP Pavilion (dv5000 series) laptop 3.5 years ago with 3 year service plan. The first hard disk failed after 11 months, the second after another 17 months, and now again after another 14 months. Realizing my computer is a lemon and losing the will to replace the hard disk yet again, I started shopping on futureshop.ca, and looked at the refurbished laptops they had for sale (indication of poor quality, maybe). There were 9 refurbished laptops for sale, 8 of which were HP! The other was a Compaq (same company!). Yah, figures!

Message: BEWARE OF HEWLETT PACKARD - TERRIBLE QUALITY, WASTE OF MONEY
Thousands of people have purchased HP notebooks and in every series there is the problem of poor solder connections on the motherboard. I have yet to verify if it's poor solder or workmanship. Some have blamed the ban of led in solder however Panasonic and Dell notebooks function fine with it. Remember HP is not the same company as is was 50 years ago. That company is now Agilant and still produces quality products.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4974
    Pending
    0
    Resolved
    1860
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information