[Resolved]  HP DV6 1337TX — Battery backup issue of my laptop

Address:

Karnataka

Hi,

I have logged a complaint having Case ID [protected] at "Maha Electronics Pvt. Ltd Bangalore" (an authorized HP service centre at Bangalore) for the battery related issue of my laptop "HP-DV6-1337TX" having serial number "CNF9456J87" . Although my laptop is under warranty as per my invoicee, they are saying that the battery cannot be replaced, as there is no CT Number available on my battery.

The thing is that this CT Number was not available on my battery from the day one when I bought my laptop. I can say this statement because, I never opened my laptop and its battery before and we figured out that the CT number is not there on the battery only when it was opened by the Service agent at "Maha Electronics, Bangalore".

After seeing this CT Number issue I also called the Showroom from where I bought my laptop, The guy from this showroom said its an issue from HP and HP guys at service centre are saying that the issue not from their end.

As a result of this confusion and missing CT Number from HP itself, although my laptop is under warranty its battery is not getting replaced.

I genuinely request to consider my request on high priority and permit the guys at "Maha Electronics" to replace my battery as its under warranty.

I am attaching my CASE ID details for your reference.

I hope you can understand my problem and do the needful for me ASAP.

Waiting for your affirmative response.

Regards,

Akshay