[Resolved]  Hp Gas — LAte/Less Delivery

Sub: Om gas agency,post belthraroad,distt.ballia,gas distribution hindustan petrolium corp.Ltd.Dealer Code 720130, having complain for not giving standard value gas and late gas booking & delivery in addition black marketting the gas in market.

Sir,

With due repect i beg to say, I consumer is suffering from following problems.

1. Their is no time limit for booking ex.21, 25,30,45 days.

2. They don't have phone booking fascility.

3. After Complaining for gas leakage they never send any technician.

4. With Gas they forced us to take Tea Bag,otherwise consumer will not get gas.

5. They make reciept of 298.91 Paisa and never give return the balance from 300 in lack of changes.

6. The 298.91 Rs Reciept they take for home delivery but 10 % they fulfill or deliver the gas at home and rest 90 % they forced consumer to come and take delivery at counter, and they say that necessary to write home delivery otherwise thread us to not deliver the gas.

7. Trolly man of gas delivery boy take 10 Rs per consumer,if not paying then they delay the delivery.

8. Consumer of our town are unaware of information and circular of gas company, kindly let us know and insist om gas agency belthra road to write down in clear the rules and regulation of gas company for the sake of consumer.

9. Whenever consumer to gas agency their is shortage of gas they give excuse the gas does not arrived and kota is less, and at black market 24 hour gas is available.

10. After booking their is no time limit to when deliver the gas we have to only wait, becasue the frequently change time and their schedule as per himself convenience not of consumer.

11. every cylinder is having less weight 1.5 to 2 kg they never give gas cylinder with accurate wait becasue they don't have weighing machine.

12. In office the have information board which is always blank, no information or complain officer phone no. or address is specified their.

I have also send by query to right of information act 2005 Dhara 6(1), they never replies.

Kindly pay urgent attention on the above stated problems facing by consumers of hp gas in belthra Road, and request your goodself to insist the om gas agency to fascilitate consumer.

Thanks and regards,

Mujibur Rehman
S/o Haji Mohd. Matiullah,
Azima Bad Gali,
Post Belthra Road,
Distt, Ballia,Up.
Consumer No. 60004L

Cc to : 1.Head Office ,Hindustan Petrolium Corp.Ltd.Ghaziabad
2.Regional Office,Hindustan Petrolium Corp.Ltd,Lucknow
3. Petrolium Minister of India.
4. Public Complain Board,Delhi.
5. Distt Magistrate,Ballia.
6. Sub Distt. Magistrate, Belthra road,Ballia.